{
  "version": 1,
  "name": "Finn public content catalog",
  "url": "https://joinfinn.com/discovery.json",
  "website": "https://joinfinn.com/",
  "description": "Public marketing content only. Canonical HTML pages remain authoritative.",
  "sitemap": "https://joinfinn.com/sitemap.xml",
  "feeds": [
    "https://joinfinn.com/blog/feed.json",
    "https://joinfinn.com/blog/feed.xml"
  ],
  "pages": [
    {
      "type": "home",
      "name": "Finn",
      "url": "https://joinfinn.com/",
      "description": "Finn brings people, AI agents, and business software together to get work done.",
      "markdown": "https://joinfinn.com/index.md",
      "language": "en-US"
    },
    {
      "type": "product",
      "name": "AI OS",
      "url": "https://joinfinn.com/ai-os",
      "description": "Bring your agents, business systems, and AI controls together. Finn connects the people, information, and actions it takes to get work done.",
      "markdown": "https://joinfinn.com/ai-os/index.md",
      "language": "en-US",
      "journey": {
        "label": "One request, across the business",
        "title": "A conversation becomes completed work.",
        "description": "Finn connects the customer side and the team side of a business without asking everyone to work in the same app.",
        "steps": [
          [
            "A customer asks.",
            "A customer sends a billing question by email. An agent checks the account and the bill."
          ],
          [
            "The right person decides.",
            "An adjustment needs approval. Finn gives the authorized employee the relevant details in their workspace."
          ],
          [
            "The system is updated.",
            "After approval, Finn applies the permitted change and verifies the saved record."
          ],
          [
            "Everyone gets the outcome.",
            "The customer receives a grounded answer. The team sees the completed work and anything still outstanding."
          ]
        ]
      },
      "features": [
        {
          "name": "People and agents",
          "description": "Give agents clear responsibilities. Let customers and employees reach them through the channels they already use."
        },
        {
          "name": "Knowledge and systems",
          "description": "Connect the records and approved information each agent needs. Keep current software or use Finn’s business apps."
        },
        {
          "name": "Access and approvals",
          "description": "Decide who can use each capability, what an agent can change, and which actions need a person’s approval."
        },
        {
          "name": "Tasks and results",
          "description": "Set repeat work in motion. See completed work, outstanding requests, and decisions needing your attention."
        }
      ]
    },
    {
      "type": "product",
      "name": "Agents",
      "url": "https://joinfinn.com/agents",
      "description": "Agents that help customers, work alongside employees, and handle repeat jobs. Right where the conversation happens. All the way to the work behind it.",
      "markdown": "https://joinfinn.com/agents/index.md",
      "language": "en-US",
      "journey": {
        "label": "A request to move an appointment",
        "title": "Helpful from hello to done.",
        "description": "A useful answer is more than a suggestion. Finn checks what is possible and confirms what actually changed.",
        "steps": [
          [
            "Understand the request.",
            "Find the customer’s booking and ask for any details needed to make the change."
          ],
          [
            "Check the options.",
            "Read current availability and booking rules. Ask the team to review an exception."
          ],
          [
            "Make the agreed change.",
            "Record the customer’s accepted option in the scheduling system."
          ],
          [
            "Confirm the result.",
            "Verify the updated appointment before telling the customer it is booked."
          ]
        ]
      },
      "features": [
        {
          "name": "For your customers",
          "description": "Answer questions, collect details, change bookings, and follow up on orders through web chat, email, WhatsApp, SMS, and phone."
        },
        {
          "name": "For your team",
          "description": "Find information, prepare a report, coordinate a request, and update business software from Slack, Microsoft Teams, email, or the Finn workspace."
        },
        {
          "name": "For the repeat work",
          "description": "Save a Task with an agent, a goal, and rules. Run it on a schedule or when something happens in your business."
        },
        {
          "name": "With people in control",
          "description": "Give each agent the access it needs. Set approval requirements and bring in a person when a request needs judgment."
        }
      ]
    },
    {
      "type": "product",
      "name": "Systems",
      "url": "https://joinfinn.com/systems",
      "description": "Business apps that people and agents can work in together. Manage billing, customers, appointments, and service requests in Finn—or connect the systems you already use.",
      "markdown": "https://joinfinn.com/systems/index.md",
      "language": "en-US",
      "journey": {
        "label": "Billing, from issue to resolution",
        "title": "A bill is the beginning of a journey.",
        "description": "Finn Systems holds the business record. Agents and Tasks handle the conversations and follow-ups around it.",
        "steps": [
          [
            "Review the records.",
            "A Task identifies outstanding invoices and checks payments, adjustments, and open disputes."
          ],
          [
            "Take the allowed next step.",
            "An agent sends a permitted reminder or asks the responsible employee to review an exception."
          ],
          [
            "Record the result.",
            "A posted payment or approved adjustment updates the account. Customer replies stay connected to the work."
          ],
          [
            "See what remains.",
            "The team sees reconciled accounts, pending responses, and cases that still need a decision."
          ]
        ]
      },
      "features": [
        {
          "name": "Billing and subscriptions",
          "description": "Manage customer plans, invoices, payment records, and follow-ups in one operating workspace."
        },
        {
          "name": "Customer operations",
          "description": "Keep customer details, conversations, and outstanding requests together."
        },
        {
          "name": "Appointments and bookings",
          "description": "Coordinate services, staff, availability, and confirmed appointments."
        },
        {
          "name": "Cases and service work",
          "description": "Track requests, assign responsibility, and follow work through approval and completion."
        }
      ]
    },
    {
      "type": "product",
      "name": "AI Gateway",
      "url": "https://joinfinn.com/ai-gateway",
      "description": "One place to control how connected applications use AI. Choose the models, set access and budgets, and see usage across Finn and the other AI apps you connect.",
      "markdown": "https://joinfinn.com/ai-gateway/index.md",
      "language": "en-US",
      "journey": {
        "label": "One AI request, with shared controls",
        "title": "A clear path from app to AI.",
        "description": "Connect an application to the Gateway to put its AI requests under the same access, routing, and spending rules.",
        "steps": [
          [
            "A connected app sends a request.",
            "A Finn agent or another connected AI application asks to use an approved model."
          ],
          [
            "Your rules are checked.",
            "The Gateway applies the application’s access, data rules, and budget limits."
          ],
          [
            "The request reaches an allowed provider.",
            "Eligible work is routed to an approved model. Requests outside the rules are blocked."
          ],
          [
            "Usage comes back into view.",
            "The result returns to the application and usage is recorded against the connected app and team."
          ]
        ]
      },
      "features": [
        {
          "name": "Model access",
          "description": "Choose which connected apps and teams can use each approved model or provider."
        },
        {
          "name": "Usage and spending",
          "description": "Track requests and spending by connected application or team. Set budgets and enforce the limits you choose."
        },
        {
          "name": "Routing and availability",
          "description": "Route work to approved models for its needs. Define when an allowed alternative can be used."
        },
        {
          "name": "Data rules",
          "description": "Set which approved providers may receive each class of request. Apply those rules to traffic sent through the Gateway."
        }
      ]
    },
    {
      "type": "product",
      "name": "Deployment",
      "url": "https://joinfinn.com/deployment",
      "description": "Start with one useful job. Connect the right systems, set the rules, and put Finn to work. Expand as it becomes part of your day.",
      "markdown": "https://joinfinn.com/deployment/index.md",
      "language": "en-US",
      "journey": {
        "label": "Your first workflow",
        "title": "Start with a job everyone understands.",
        "description": "A focused first workflow makes it clear what Finn should do and how your team will know it is working.",
        "steps": [
          [
            "Choose the outcome.",
            "Pick a job with a clear starting point, an owner, and a result you can check."
          ],
          [
            "Connect the essentials.",
            "Link the records, channels, and actions needed for that job."
          ],
          [
            "Set and test the rules.",
            "Review access, approvals, normal cases, and exceptions with the people who own the work."
          ],
          [
            "Put it into use.",
            "Activate the agent or Task. Watch completed work and handle items that need attention."
          ],
          [
            "Expand with purpose.",
            "Add related jobs, teams, and locations using the same platform."
          ]
        ]
      },
      "features": [
        {
          "name": "Your workspace",
          "description": "Create your account and business workspace. Give the right people access."
        },
        {
          "name": "Your software",
          "description": "Connect existing systems or choose the operations you want to manage in Finn."
        },
        {
          "name": "Your channels",
          "description": "Choose where customers and employees reach agents, including the Finn workspace and connected messaging channels."
        },
        {
          "name": "Your boundaries",
          "description": "Set data access, action permissions, approval requirements, and the results you want to track."
        }
      ]
    },
    {
      "type": "product",
      "name": "AI Transformation",
      "url": "https://joinfinn.com/ai-transformation",
      "description": "Bring AI into complete business processes. Connect the conversations, decisions, and system updates that turn a request into a result.",
      "markdown": "https://joinfinn.com/ai-transformation/index.md",
      "language": "en-US",
      "journey": {
        "label": "From one team to an operating process",
        "title": "Give the whole job a better way forward.",
        "description": "A billing journey connects customer service, finance, and operations. The same approach applies to bookings, claims, orders, and service requests.",
        "steps": [
          [
            "Map the work.",
            "Identify the starting event, source records, handoffs, and final business outcome."
          ],
          [
            "Set the responsibilities.",
            "Decide what agents can do, what your systems must record, and where people make the call."
          ],
          [
            "Run it in Finn.",
            "Use Agents, Systems, and Tasks under the shared access and AI controls of the platform."
          ],
          [
            "Review and expand.",
            "Use real outcomes to improve the workflow and choose the next area of the business."
          ]
        ]
      },
      "features": [
        {
          "name": "Choose meaningful work",
          "description": "Start where repeat requests, manual follow-ups, or disconnected records create a measurable delay."
        },
        {
          "name": "Connect the full journey",
          "description": "Include the customer interaction and the internal work needed to finish it."
        },
        {
          "name": "Keep clear ownership",
          "description": "Name the people who own business decisions, exceptions, and changes to the rules."
        },
        {
          "name": "Measure the outcome",
          "description": "Review completed work, unresolved cases, time to resolution, and the effort still required from the team."
        }
      ]
    },
    {
      "type": "industry",
      "name": "DTC brands",
      "url": "https://joinfinn.com/industries/dtc",
      "description": "Finn helps direct-to-consumer brands handle orders, returns, and repeat business. Customers get answers. Your team gets fewer loose ends.",
      "markdown": "https://joinfinn.com/industries/dtc/index.md",
      "language": "en-US",
      "journey": {
        "label": "A delayed order",
        "title": "Catch the delay. Keep the customer.",
        "description": "A morning Task reviews orders that need attention and gives each one a next step.",
        "steps": [
          [
            "Find the hold-up.",
            "Check the order, fulfillment record, and carrier updates against the delivery promise."
          ],
          [
            "Work out the options.",
            "Read the shipping and replacement policy. Ask the team to review exceptions."
          ],
          [
            "Keep the customer informed.",
            "Explain the delay, offer an allowed next step, and record their choice."
          ],
          [
            "Close the loop.",
            "Confirm the replacement, refund, or delivery update in the store before marking the work complete."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Order changes",
          "description": "Check fulfillment status before changing an address, delivery date, or item."
        },
        {
          "name": "Returns and exchanges",
          "description": "Collect the details, check eligibility, and follow the return through to its recorded outcome."
        },
        {
          "name": "Subscriptions",
          "description": "Help customers change a delivery, pause a plan, or resolve a failed payment."
        },
        {
          "name": "Customer follow-up",
          "description": "Follow up after a resolved issue and bring useful feedback back to the team."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Appointment-led businesses",
      "url": "https://joinfinn.com/industries/appointments",
      "description": "Finn handles the work around each appointment for spas, massage studios, dental practices, salons, and other scheduled services. From the first booking to the next visit.",
      "markdown": "https://joinfinn.com/industries/appointments/index.md",
      "language": "en-US",
      "journey": {
        "label": "A cancellation opens a spot",
        "title": "One opening. The right next client.",
        "description": "A Task turns a cancellation into a timely offer, with the right service, provider, and room.",
        "steps": [
          [
            "Check the opening.",
            "Read the current schedule, service duration, staff availability, and room requirements."
          ],
          [
            "Find a match.",
            "Check the waitlist for an eligible client whose preferences fit the opening."
          ],
          [
            "Offer the appointment.",
            "Contact the client using their communication preferences and give them a clear way to accept."
          ],
          [
            "Confirm the booking.",
            "Recheck availability, record the accepted appointment, and send confirmation only after it is saved."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Bookings and changes",
          "description": "Find a suitable time, explain the booking rules, and handle confirmed changes."
        },
        {
          "name": "Reminders and preparation",
          "description": "Send the right arrival details and collect outstanding administrative forms."
        },
        {
          "name": "Deposits and memberships",
          "description": "Check plan benefits, deposit requirements, and payment status before confirming the next step."
        },
        {
          "name": "After the visit",
          "description": "Send approved follow-up information and help the client book again."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Hospitality",
      "url": "https://joinfinn.com/industries/hospitality",
      "description": "Finn connects guests, the front desk, and the work behind the scenes. Coordinate arrivals, handle requests, and keep every team up to date.",
      "markdown": "https://joinfinn.com/industries/hospitality/index.md",
      "language": "en-US",
      "journey": {
        "label": "An early arrival",
        "title": "Make the welcome feel effortless.",
        "description": "A guest asks to check in early. Finn carries the request from the conversation to the room.",
        "steps": [
          [
            "Understand the stay.",
            "Check the reservation, arrival time, room type, and early check-in policy."
          ],
          [
            "Check with the team.",
            "Read room status and ask housekeeping or the front desk to resolve anything outstanding."
          ],
          [
            "Confirm what is possible.",
            "Offer an available option and get approval for any exception or extra charge."
          ],
          [
            "Prepare the arrival.",
            "Save the agreed arrangement, update the front desk, and confirm the details with the guest."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Arrival preparation",
          "description": "Review arriving guests, outstanding details, and room readiness before the day gets busy."
        },
        {
          "name": "Guest requests",
          "description": "Coordinate amenities, maintenance, and service requests with the responsible team."
        },
        {
          "name": "Stay changes",
          "description": "Check availability and rates before confirming an extension or room change."
        },
        {
          "name": "Checkout and follow-up",
          "description": "Resolve open requests, share the recorded bill, and collect feedback after the stay."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Property managers",
      "url": "https://joinfinn.com/industries/property-management",
      "description": "Finn helps property managers coordinate residents, vendors, and daily operations. Keep repairs moving and give everyone a clear next step.",
      "markdown": "https://joinfinn.com/industries/property-management/index.md",
      "language": "en-US",
      "journey": {
        "label": "A resident reports a repair",
        "title": "From “it’s broken” to “it’s fixed.”",
        "description": "Finn gathers the details, coordinates the work, and follows through on the recorded outcome.",
        "steps": [
          [
            "Get the details.",
            "Identify the property and issue, collect supporting information, and follow the property’s urgent-issue procedure."
          ],
          [
            "Arrange the work.",
            "Create a maintenance request, check vendor coverage, and ask the manager to approve costs when required."
          ],
          [
            "Keep it moving.",
            "Coordinate access and timing. Follow up when a vendor misses the agreed next step."
          ],
          [
            "Confirm completion.",
            "Check the work record and required confirmation before closing the request and updating the resident."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Overdue maintenance",
          "description": "Review outstanding repairs and bring blocked or overdue work to the assigned manager."
        },
        {
          "name": "Resident requests",
          "description": "Answer property questions and coordinate access, documents, or service requests."
        },
        {
          "name": "Vendor coordination",
          "description": "Collect quotes, arrange approved visits, and follow up on missing completion details."
        },
        {
          "name": "Portfolio updates",
          "description": "Prepare an overview of open issues, upcoming work, and items needing a decision."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Cafes and restaurants",
      "url": "https://joinfinn.com/industries/restaurants",
      "description": "Finn handles reservations, catering follow-ups, and daily preparation for cafes, pop-ups, and small restaurants. Your team can focus on service.",
      "markdown": "https://joinfinn.com/industries/restaurants/index.md",
      "language": "en-US",
      "journey": {
        "label": "A catering inquiry",
        "title": "From a first question to a booked event.",
        "description": "Finn keeps the conversation and the preparation together, so the team knows exactly what was agreed.",
        "steps": [
          [
            "Collect the essentials.",
            "Ask for the date, guest count, location, service needs, and dietary requests."
          ],
          [
            "Check with the business.",
            "Look up capacity and menu options. Route dietary and allergy questions to the team’s approved information."
          ],
          [
            "Prepare the offer.",
            "Put together the details for staff approval and follow up on the approved quote."
          ],
          [
            "Hand over a clear plan.",
            "Verify the accepted booking and required deposit, then give the team the confirmed event brief."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Reservations",
          "description": "Check availability, record bookings, and help guests make permitted changes."
        },
        {
          "name": "Waitlists",
          "description": "Offer an opening to a suitable guest and recheck availability when they accept."
        },
        {
          "name": "Daily preparation",
          "description": "Review bookings, special requests, and outstanding event details before service."
        },
        {
          "name": "Guest questions",
          "description": "Share current opening hours, menu information, and approved service details."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Healthcare",
      "url": "https://joinfinn.com/industries/healthcare",
      "description": "Finn helps patients navigate appointments and paperwork while keeping administrative work moving behind the scenes. Care teams stay in charge of care.",
      "markdown": "https://joinfinn.com/industries/healthcare/index.md",
      "language": "en-US",
      "journey": {
        "label": "A new referral",
        "title": "Help the patient reach the next step.",
        "description": "Finn carries an administrative referral from receipt to a confirmed appointment.",
        "steps": [
          [
            "Review the referral.",
            "Check the received record and identify missing administrative information."
          ],
          [
            "Fill in the gaps.",
            "Request required documents and send questions needing clinical judgment to the care team."
          ],
          [
            "Coordinate the appointment.",
            "Use the care team’s routing and scheduling rules to offer appropriate availability."
          ],
          [
            "Confirm the next step.",
            "Save the booking, share approved preparation details, and show staff any remaining requirements."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Patient scheduling",
          "description": "Help patients book, reschedule, and confirm appointments."
        },
        {
          "name": "Administrative intake",
          "description": "Collect forms and check that required information is present."
        },
        {
          "name": "Coverage and billing questions",
          "description": "Retrieve recorded coverage or billing information and route exceptions to the responsible team."
        },
        {
          "name": "Staff preparation",
          "description": "Bring together upcoming appointments and outstanding administrative work."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Banking",
      "url": "https://joinfinn.com/industries/banking",
      "description": "Finn connects customer service with the operations behind it. Move account requests, application paperwork, and payment exceptions toward a clear resolution.",
      "markdown": "https://joinfinn.com/industries/banking/index.md",
      "language": "en-US",
      "journey": {
        "label": "An account application",
        "title": "Keep the application moving. Keep people in control.",
        "description": "Finn handles the follow-up work around an application while authorized reviewers make the required decisions.",
        "steps": [
          [
            "Check the application.",
            "Read its current status and the documents required for the next review."
          ],
          [
            "Request what is missing.",
            "Explain the outstanding requirements and guide the customer to the approved submission channel."
          ],
          [
            "Prepare the review.",
            "Organize received information and flag inconsistencies for an authorized reviewer."
          ],
          [
            "Follow the decision.",
            "Read the recorded decision, carry out permitted next steps, and tell the customer what happens next."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Account servicing",
          "description": "Handle permitted account requests and track work that needs a specialist."
        },
        {
          "name": "Lending intake",
          "description": "Collect application information and prepare a complete package for the lending team."
        },
        {
          "name": "Payment exceptions",
          "description": "Gather transaction records and coordinate investigation of unmatched or disputed payments."
        },
        {
          "name": "Operations follow-up",
          "description": "Review open cases, missing documents, and queues awaiting a decision."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Utilities",
      "url": "https://joinfinn.com/industries/utilities",
      "description": "Finn connects billing, customer service, and field operations. Give each account a next step, and give your team a clear view of the work across the business.",
      "markdown": "https://joinfinn.com/industries/utilities/index.md",
      "language": "en-US",
      "journey": {
        "label": "A billing cycle, across your accounts",
        "title": "Every bill. A clear next step.",
        "description": "A scheduled Task reviews the accounts in scope. Finn handles each account under your rules and brings the outcomes together for the team.",
        "steps": [
          [
            "Read the current account.",
            "Check issued bills, recorded payments, disputes, and account-specific rules."
          ],
          [
            "Choose the allowed next step.",
            "Identify a reminder, a request for missing information, or a case for staff review."
          ],
          [
            "Help the customer respond.",
            "Explain recorded charges, share approved payment options, and route disputes or hardship requests to the right team."
          ],
          [
            "Check what actually changed.",
            "Verify posted payments or approved adjustments before reconciling records. A payment link being opened is not a payment."
          ],
          [
            "Bring the results together.",
            "Show settled accounts, customers still to respond, open disputes, and work needing a decision."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Account changes",
          "description": "Coordinate move-ins, move-outs, and service requests using current account information."
        },
        {
          "name": "Billing questions",
          "description": "Explain charges from source records and prepare disputed items for review."
        },
        {
          "name": "Service visits",
          "description": "Arrange permitted appointments and keep customers informed about confirmed changes."
        },
        {
          "name": "Outage communication",
          "description": "Share approved service updates and track requests requiring follow-up."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Retail",
      "url": "https://joinfinn.com/industries/retail",
      "description": "Finn connects shoppers, store teams, and the operations behind every sale. Keep orders, returns, and store requests moving together.",
      "markdown": "https://joinfinn.com/industries/retail/index.md",
      "language": "en-US",
      "journey": {
        "label": "An exchange across channels",
        "title": "One purchase. One joined-up experience.",
        "description": "A customer buys online and asks about an in-store exchange. Finn coordinates the details before making a promise.",
        "steps": [
          [
            "Find the purchase.",
            "Look up the order and check the applicable return or exchange policy."
          ],
          [
            "Check the options.",
            "Read current inventory and store availability for the requested replacement."
          ],
          [
            "Coordinate the exchange.",
            "Confirm the customer’s choice and involve the store team where approval or a hold is needed."
          ],
          [
            "Record the outcome.",
            "Verify the saved exchange or reservation and share the agreed next step with the customer."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Order support",
          "description": "Answer status questions and coordinate permitted fulfillment changes."
        },
        {
          "name": "Store operations",
          "description": "Follow up on open store requests and prepare a daily action list."
        },
        {
          "name": "Loyalty and campaigns",
          "description": "Check recorded benefits and coordinate approved customer follow-ups."
        },
        {
          "name": "Supplier administration",
          "description": "Collect missing order and invoice information for the purchasing team."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Telecom",
      "url": "https://joinfinn.com/industries/telecommunication",
      "description": "Finn helps customers get support while coordinating the account, billing, and service work behind the conversation.",
      "markdown": "https://joinfinn.com/industries/telecommunication/index.md",
      "language": "en-US",
      "journey": {
        "label": "A connection problem",
        "title": "From a service question to a clear resolution.",
        "description": "Finn checks the known facts, follows approved support steps, and keeps the customer informed as work progresses.",
        "steps": [
          [
            "Check the service.",
            "Read the customer’s service record, known incidents, and existing support cases."
          ],
          [
            "Guide the next step.",
            "Share approved troubleshooting or the latest incident update. Escalate when the situation calls for a technician."
          ],
          [
            "Coordinate the visit.",
            "Check scheduling options and confirm a service appointment with the customer."
          ],
          [
            "Verify the result.",
            "Read the recorded service outcome and follow up on unresolved work before closing the case."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Billing support",
          "description": "Explain recorded charges and coordinate approved payment follow-ups."
        },
        {
          "name": "Plan and account changes",
          "description": "Check eligibility and capture the customer’s consent before making permitted changes."
        },
        {
          "name": "Incident updates",
          "description": "Share current, approved outage information with affected customers."
        },
        {
          "name": "Service follow-up",
          "description": "Review missed visits and unresolved cases with the responsible team."
        }
      ]
    },
    {
      "type": "industry",
      "name": "Insurance",
      "url": "https://joinfinn.com/industries/insurance",
      "description": "Finn keeps claim information, customer conversations, and follow-ups connected. Help people understand what comes next while your specialists make the decisions.",
      "markdown": "https://joinfinn.com/industries/insurance/index.md",
      "language": "en-US",
      "journey": {
        "label": "A claim needs more information",
        "title": "Less chasing. A clearer claim.",
        "description": "Finn coordinates the administrative work from the first report to the next recorded decision.",
        "steps": [
          [
            "Understand the claim.",
            "Read the claim record, applicable checklist, and current review status."
          ],
          [
            "Collect the missing details.",
            "Ask for the required documents through approved channels and track what has arrived."
          ],
          [
            "Prepare the specialist.",
            "Organize the information and flag gaps for the claims team."
          ],
          [
            "Follow the recorded decision.",
            "Share the approved status and next steps. Track authorized settlement instructions through to their recorded outcome."
          ]
        ]
      },
      "workflows": [
        {
          "name": "Claims intake",
          "description": "Collect the first report and guide the customer through required administrative steps."
        },
        {
          "name": "Policy servicing",
          "description": "Retrieve policy details and coordinate permitted updates with the customer."
        },
        {
          "name": "Renewal follow-up",
          "description": "Collect outstanding information and share approved renewal options."
        },
        {
          "name": "Underwriting preparation",
          "description": "Assemble the requested documents for an authorized underwriter’s review."
        }
      ]
    },
    {
      "type": "about",
      "name": "About Finn",
      "url": "https://joinfinn.com/about-us",
      "description": "We believe AI should make a business easier to run. Help the customer. Support the team. Take care of the work in between.",
      "markdown": "https://joinfinn.com/about-us/index.md",
      "language": "en-US"
    },
    {
      "type": "contact",
      "name": "Talk to Finn",
      "url": "https://joinfinn.com/contact",
      "description": "Tell us about the work you want to improve. We’ll help you find a starting point across agents, business systems, and AI controls.",
      "markdown": "https://joinfinn.com/contact/index.md",
      "language": "en-US"
    },
    {
      "type": "blog",
      "name": "Blog",
      "url": "https://joinfinn.com/blog",
      "description": "Perspectives on the future of work. Practical ideas for putting AI to work today.",
      "markdown": "https://joinfinn.com/blog/index.md",
      "language": "en-US"
    },
    {
      "type": "article",
      "name": "What is agentic automation? A plain-English guide.",
      "url": "https://joinfinn.com/blog/what-is-agentic-automation",
      "description": "Understand the difference between an answer, a fixed automation, and an agent that can take permitted actions.",
      "markdown": "https://joinfinn.com/blog/what-is-agentic-automation/index.md",
      "language": "en-US",
      "category": "Explainer",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: Agentic Automation Explained",
          "url": "https://www.moveworks.com/us/en/resources/blog/what-does-agentic-automation-mean"
        }
      ]
    },
    {
      "type": "article",
      "name": "AI agent, chatbot, or Task: what does your business need?",
      "url": "https://joinfinn.com/blog/ai-agent-chatbot-or-task",
      "description": "Choose the right kind of automation for a question, a one-time request, or a recurring job.",
      "markdown": "https://joinfinn.com/blog/ai-agent-chatbot-or-task/index.md",
      "language": "en-US",
      "category": "Explainer",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: Agentic Automation Explained",
          "url": "https://www.moveworks.com/us/en/resources/blog/what-does-agentic-automation-mean"
        }
      ]
    },
    {
      "type": "article",
      "name": "How to build a company knowledge base your AI can use.",
      "url": "https://joinfinn.com/blog/build-a-useful-company-knowledge-base",
      "description": "Turn websites, documents, SOPs, and policies into maintained guidance for everyday work.",
      "markdown": "https://joinfinn.com/blog/build-a-useful-company-knowledge-base/index.md",
      "language": "en-US",
      "category": "How-to",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: Knowledge Discovery",
          "url": "https://www.moveworks.com/us/en/resources/blog/what-is-knowledge-discovery"
        }
      ]
    },
    {
      "type": "article",
      "name": "How to set AI permissions and approvals without slowing everything down.",
      "url": "https://joinfinn.com/blog/set-ai-permissions-and-approvals",
      "description": "Define what an agent may read, prepare, change, and send—and which decisions stay with people.",
      "markdown": "https://joinfinn.com/blog/set-ai-permissions-and-approvals/index.md",
      "language": "en-US",
      "category": "How-to",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: AI Governance Frameworks",
          "url": "https://www.moveworks.com/us/en/resources/blog/enterprise-ai-governance-frameworks-types"
        }
      ]
    },
    {
      "type": "article",
      "name": "How to coordinate employee onboarding with AI.",
      "url": "https://joinfinn.com/blog/employee-onboarding-with-ai",
      "description": "Connect the people, information, and approved actions behind a new employee’s first day.",
      "markdown": "https://joinfinn.com/blog/employee-onboarding-with-ai/index.md",
      "language": "en-US",
      "category": "How-to",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: Employee Onboarding Automation",
          "url": "https://www.moveworks.com/us/en/resources/blog/enterprise-hr-onboarding-automation-guide"
        }
      ]
    },
    {
      "type": "article",
      "name": "How to introduce AI into IT support.",
      "url": "https://joinfinn.com/blog/ai-it-support-with-a-clear-handoff",
      "description": "Start with a small set of support requests and make the path to a person clear.",
      "markdown": "https://joinfinn.com/blog/ai-it-support-with-a-clear-handoff/index.md",
      "language": "en-US",
      "category": "How-to",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: AI IT Support",
          "url": "https://www.moveworks.com/us/en/resources/blog/enterprise-guide-to-tier-1-help-desk-automation"
        }
      ]
    },
    {
      "type": "article",
      "name": "How to test an AI workflow before publishing it.",
      "url": "https://joinfinn.com/blog/test-an-ai-workflow-before-publishing",
      "description": "Build a small test set that checks business results, permissions, and recovery—not just the wording of a reply.",
      "markdown": "https://joinfinn.com/blog/test-an-ai-workflow-before-publishing/index.md",
      "language": "en-US",
      "category": "How-to",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: End-to-End Service Orchestration",
          "url": "https://www.moveworks.com/us/en/resources/blog/end-to-end-service-orchestration-checklist"
        }
      ]
    },
    {
      "type": "article",
      "name": "Five AI use cases for everyday finance operations.",
      "url": "https://joinfinn.com/blog/five-ai-use-cases-finance-operations",
      "description": "Practical ways to reduce administrative work around invoices, accounts, and reporting while preserving financial authority.",
      "markdown": "https://joinfinn.com/blog/five-ai-use-cases-finance-operations/index.md",
      "language": "en-US",
      "category": "Use cases",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: AI Use Cases for Finance Teams",
          "url": "https://www.moveworks.com/us/en/resources/blog/ai-use-cases-in-finance"
        }
      ]
    },
    {
      "type": "article",
      "name": "From inquiry to approved quote: an AI workflow for wholesale teams.",
      "url": "https://joinfinn.com/blog/ai-wholesale-quote-workflow",
      "description": "Connect a customer request to current pricing, employee review, and a quote the business can stand behind.",
      "markdown": "https://joinfinn.com/blog/ai-wholesale-quote-workflow/index.md",
      "language": "en-US",
      "category": "Use cases",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: Cross-Department Workflows",
          "url": "https://www.moveworks.com/us/en/resources/blog/enterprise-ai-agents-for-cross-department-workflows"
        }
      ]
    },
    {
      "type": "article",
      "name": "An AI appointment follow-up journey that respects the customer.",
      "url": "https://joinfinn.com/blog/ai-appointment-follow-ups",
      "description": "Connect reminders, replies, and booking updates without confusing a message sent with an appointment confirmed.",
      "markdown": "https://joinfinn.com/blog/ai-appointment-follow-ups/index.md",
      "language": "en-US",
      "category": "Use cases",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: Self-Service Automation",
          "url": "https://www.moveworks.com/us/en/resources/blog/self-service-automation-transforms-support-operations"
        }
      ]
    },
    {
      "type": "article",
      "name": "From tenant message to resolved repair: an AI use case.",
      "url": "https://joinfinn.com/blog/ai-property-maintenance-journey",
      "description": "Make the request, approvals, contractor coordination, and final outcome visible in one business journey.",
      "markdown": "https://joinfinn.com/blog/ai-property-maintenance-journey/index.md",
      "language": "en-US",
      "category": "Use cases",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: End-to-End Service Orchestration",
          "url": "https://www.moveworks.com/us/en/resources/blog/end-to-end-service-orchestration-checklist"
        }
      ]
    },
    {
      "type": "article",
      "name": "Five useful ways employees can work with AI today.",
      "url": "https://joinfinn.com/blog/five-ways-teams-can-work-with-ai",
      "description": "A practical starting point for research, drafts, analysis, and recurring reviews inside the business.",
      "markdown": "https://joinfinn.com/blog/five-ways-teams-can-work-with-ai/index.md",
      "language": "en-US",
      "category": "Use cases",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: Employee Productivity Use Cases",
          "url": "https://www.moveworks.com/us/en/resources/blog/agentic-ai-employee-productivity-impact-use-cases"
        }
      ]
    },
    {
      "type": "article",
      "name": "The interface should fit the job.",
      "url": "https://joinfinn.com/blog/the-interface-should-fit-the-job",
      "description": "A conversation is a good way to ask. It is not always the best way to review, decide, or act.",
      "markdown": "https://joinfinn.com/blog/the-interface-should-fit-the-job/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 3,
      "sources": [
        {
          "title": "Sierra: Agents as a Service",
          "url": "https://sierra.ai/blog/agents-as-a-service"
        }
      ]
    },
    {
      "type": "article",
      "name": "The conversation ended. The job didn’t.",
      "url": "https://joinfinn.com/blog/the-conversation-ended-the-job-didnt",
      "description": "Useful business AI needs to follow the work through waiting, change, and completion.",
      "markdown": "https://joinfinn.com/blog/the-conversation-ended-the-job-didnt/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Sierra: The next Horizon in agents",
          "url": "https://sierra.ai/blog/horizon"
        }
      ]
    },
    {
      "type": "article",
      "name": "Your best operating knowledge isn’t in a manual.",
      "url": "https://joinfinn.com/blog/your-best-operating-knowledge-isnt-in-a-manual",
      "description": "The judgment your team uses every day deserves a better home than scattered conversations and someone’s memory.",
      "markdown": "https://joinfinn.com/blog/your-best-operating-knowledge-isnt-in-a-manual/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Decagon: The customer relationship was always yours",
          "url": "https://decagon.ai/blog/our-bet-on-you"
        }
      ]
    },
    {
      "type": "article",
      "name": "Who owns your AI on Monday morning?",
      "url": "https://joinfinn.com/blog/who-owns-your-ai-on-monday-morning",
      "description": "Launching an agent is a milestone. Running it well is an operating responsibility.",
      "markdown": "https://joinfinn.com/blog/who-owns-your-ai-on-monday-morning/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Decagon: AI agents are never done",
          "url": "https://decagon.ai/blog/the-new-build-vs-buy-calculus"
        }
      ]
    },
    {
      "type": "article",
      "name": "Your company doesn’t need AI that knows everything.",
      "url": "https://joinfinn.com/blog/your-company-doesnt-need-ai-that-knows-everything",
      "description": "Useful business intelligence depends on knowing which information matters, which source to trust, and when to ask.",
      "markdown": "https://joinfinn.com/blog/your-company-doesnt-need-ai-that-knows-everything/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Glean: From enterprise search to enterprise context",
          "url": "https://www.glean.com/blog/from-enterprise-search-to-enterprise-context-what-ai-agents-actually-need"
        }
      ]
    },
    {
      "type": "article",
      "name": "A faster employee doesn’t always make a faster company.",
      "url": "https://joinfinn.com/blog/a-faster-employee-doesnt-always-make-a-faster-company",
      "description": "Individual productivity gains matter. The next opportunity is the time work spends between people.",
      "markdown": "https://joinfinn.com/blog/a-faster-employee-doesnt-always-make-a-faster-company/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Glean: Proactive AI for single and multiplayer work",
          "url": "https://www.glean.com/blog/proactive-ai-for-enterprises"
        }
      ]
    },
    {
      "type": "article",
      "name": "Don’t make your customer start over.",
      "url": "https://joinfinn.com/blog/dont-make-your-customer-start-over",
      "description": "A handoff should move the problem toward resolution, carrying the useful context with it.",
      "markdown": "https://joinfinn.com/blog/dont-make-your-customer-start-over/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Parloa: Customer automation’s trust problem",
          "url": "https://www.parloa.com/blog/cx-automation-has-a-trust-problem/"
        }
      ]
    },
    {
      "type": "article",
      "name": "Your next workspace starts with a conversation.",
      "url": "https://joinfinn.com/blog/your-next-workspace-starts-with-a-conversation",
      "description": "Business software taught us where to click. The next workspace should understand what we are trying to do.",
      "markdown": "https://joinfinn.com/blog/your-next-workspace-starts-with-a-conversation/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 3,
      "sources": [
        {
          "title": "Moveworks: The AI Assistant on Web",
          "url": "https://www.moveworks.com/us/en/resources/blog/ai-assistant-on-web"
        }
      ]
    },
    {
      "type": "article",
      "name": "What would your business do with more capacity?",
      "url": "https://joinfinn.com/blog/what-would-your-business-do-with-more-capacity",
      "description": "The most interesting AI business case may be the useful work your company cannot afford to do today.",
      "markdown": "https://joinfinn.com/blog/what-would-your-business-do-with-more-capacity/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 3,
      "sources": [
        {
          "title": "Wonderful: Unlocking Capacity: The Real ROI of AI",
          "url": "https://www.wonderful.ai/blog-articles/unlocking-capacity-the-real-roi-of-ai"
        }
      ]
    },
    {
      "type": "article",
      "name": "Let every team use AI. Give the company one set of controls.",
      "url": "https://joinfinn.com/blog/every-team-ai-one-set-of-controls",
      "description": "Teams need room to improve their work. IT needs a supported way to manage access, data, and spending across connected AI applications.",
      "markdown": "https://joinfinn.com/blog/every-team-ai-one-set-of-controls/index.md",
      "language": "en-US",
      "category": "Perspective",
      "author": "Finn",
      "readingMinutes": 3,
      "sources": [
        {
          "title": "Moveworks: The AI Strategy Paradox",
          "url": "https://www.moveworks.com/us/en/resources/blog/ai-strategy-paradox"
        }
      ]
    },
    {
      "type": "article",
      "name": "The work starts after the answer.",
      "url": "https://joinfinn.com/blog/the-work-starts-after-the-answer",
      "description": "A helpful reply is a beginning. Here’s how to design the work that comes next, across customers, teams, and company software.",
      "markdown": "https://joinfinn.com/blog/the-work-starts-after-the-answer/index.md",
      "language": "en-US",
      "category": "Customer operations",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Wonderful: AI Doesn’t Care About Your Org Chart",
          "url": "https://www.wonderful.ai/blog-articles/ai-doesnt-care-about-your-org-chart"
        }
      ]
    },
    {
      "type": "article",
      "name": "Pick one job. Make it work.",
      "url": "https://joinfinn.com/blog/choose-your-first-ai-task",
      "description": "How to choose a first AI Task that has a clear purpose, manageable scope, and a result your team can trust.",
      "markdown": "https://joinfinn.com/blog/choose-your-first-ai-task/index.md",
      "language": "en-US",
      "category": "Getting started",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Wonderful: How to Identify the Right AI Use Cases",
          "url": "https://www.wonderful.ai/blog-articles/how-to-identify-the-right-ai-use-cases"
        }
      ]
    },
    {
      "type": "article",
      "name": "Measure the finished job.",
      "url": "https://joinfinn.com/blog/measure-the-finished-job",
      "description": "Replies, clicks, and activity tell part of the story. Measure what changed for the customer and the team.",
      "markdown": "https://joinfinn.com/blog/measure-the-finished-job/index.md",
      "language": "en-US",
      "category": "Business outcomes",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: Agentic AI and ticket resolution",
          "url": "https://www.moveworks.com/us/en/resources/blog/agentic-ai-it-ticket-resolution-closure"
        }
      ]
    },
    {
      "type": "article",
      "name": "Give good answers somewhere to go.",
      "url": "https://joinfinn.com/blog/put-company-knowledge-to-work",
      "description": "Connect approved knowledge to current business records, useful drafts, and actions your team can review.",
      "markdown": "https://joinfinn.com/blog/put-company-knowledge-to-work/index.md",
      "language": "en-US",
      "category": "Knowledge and AI",
      "author": "Finn",
      "readingMinutes": 2,
      "sources": [
        {
          "title": "Moveworks: Employee support and AI resources",
          "url": "https://www.moveworks.com/us/en/resources/blog"
        }
      ]
    }
  ]
}