# Finn

## Customers get answers. Teams get time back. Work gets done.

Finn helps customers, works with your team in Slack, Microsoft Teams, and email, and handles the work in between.

## One platform. Two sides.

### Customer side

Finn answers questions, gathers details, handles requests, and brings in a person when it should. Customers can reach Finn through web chat, email, WhatsApp, SMS, and phone.

### Team and admin side

Finn finds answers, asks for approval, moves work forward, and keeps the right people in the loop. Employees work with Finn in Slack, Microsoft Teams, and email. Admins use one workspace to set up agents, manage access, follow conversations, review handoffs, and see results.

Both sides share the same facts, decisions, and next step.

## From question to done

1. A request comes in. Finn understands what the customer needs, wherever they reach the business.
2. Finn checks what matters. It looks up the right details in the software the business already uses.
3. The team steps in when needed. Finn asks the right person in Slack, Microsoft Teams, or email.
4. The job gets done. Finn makes the change, updates everyone, and closes the loop.

## Built around each business

Finn can be set up for a company's teams, tools, and way of working. A business can begin with one repeatable job and add more over time.

Common uses include:

- Sales: qualify leads, answer questions, prepare quotes, and follow up.
- Customer service: resolve requests, make changes, and keep customers informed.
- Operations: collect details, get approvals, update systems, and report back.
- Administration: review work, manage access, and improve processes from one place.

## Your business stays your business

Finn can run in a private cloud or on company-owned servers. Enterprises can use local or privately hosted AI models so company data does not have to be sent to a public AI provider.

- Private cloud: run Finn inside a cloud environment the company controls.
- On-premises: run Finn on the company's own servers.
- Private AI: use AI models hosted for the business instead of shared public services.