Source: https://joinfinn.com/industries/dtc

# Finn for DTC brands

## Take care of every order. And what comes next.

Finn helps direct-to-consumer brands handle orders, returns, and repeat business. Customers get answers. Your team gets fewer loose ends.

## Catch the delay. Keep the customer.

A delayed order. A morning Task reviews orders that need attention and gives each one a next step.

1. **Find the hold-up.** Check the order, fulfillment record, and carrier updates against the delivery promise.
2. **Work out the options.** Read the shipping and replacement policy. Ask the team to review exceptions.
3. **Keep the customer informed.** Explain the delay, offer an allowed next step, and record their choice.
4. **Close the loop.** Confirm the replacement, refund, or delivery update in the store before marking the work complete.

## More work Finn can help with

### Order changes

Check fulfillment status before changing an address, delivery date, or item.

### Returns and exchanges

Collect the details, check eligibility, and follow the return through to its recorded outcome.

### Subscriptions

Help customers change a delivery, pause a plan, or resolve a failed payment.

### Customer follow-up

Follow up after a resolved issue and bring useful feedback back to the team.

## Connected to your business

**Systems:** Storefront, order management, fulfillment, subscriptions, and customer support.

**People:** Support teams own exceptions. Operations controls fulfillment changes. Customers confirm their choices.

## Measure the outcome

- Time to resolve an order issue
- Orders waiting on the team
- Returns completed

These are measures to track from the business’s own records, not published performance claims.

## Integrations

- [BigCommerce](https://joinfinn.com/integrations/bigcommerce): BigCommerce manages online commerce with product catalogs, customer records, orders, shipments, and refunds.
- [Klaviyo](https://joinfinn.com/integrations/klaviyo): Klaviyo brings customer profiles, activity, and marketing workflows together for consumer brands.
- [Recharge](https://joinfinn.com/integrations/recharge): Recharge manages recurring product subscriptions, including upcoming charges, delivery schedules, and customer subscription changes.
- [ShipStation](https://joinfinn.com/integrations/shipstation): ShipStation manages shipping orders, carrier rates, shipments, and shipping labels for online sellers.
- [Shopify](https://joinfinn.com/integrations/shopify): Shopify brings online storefronts, products, customers, orders, and fulfillment into one commerce platform.
- [Squarespace](https://joinfinn.com/integrations/squarespace): Squarespace combines website publishing with online store products, orders, customer records, and inventory.
- [Stripe](https://joinfinn.com/integrations/stripe): Stripe handles online payments and recurring billing with customer, subscription, and invoice records.
- [WooCommerce](https://joinfinn.com/integrations/woocommerce): WooCommerce adds an online store with products, customers, and order management to a WordPress website.

## Explore the platform

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI OS](https://joinfinn.com/ai-os): The platform that brings it all together.

[Discuss your workflow](https://joinfinn.com/contact) · [How it works](https://joinfinn.com/demo/app/#/w/borough/overview) · [Get started](https://joinfinn.com/app/#/signup)