Source: https://joinfinn.com/industries/retail

# Finn for Retail

## From storefront to back office.

Finn connects shoppers, store teams, and the operations behind every sale. Keep orders, returns, and store requests moving together.

## One purchase. One joined-up experience.

An exchange across channels. A customer buys online and asks about an in-store exchange. Finn coordinates the details before making a promise.

1. **Find the purchase.** Look up the order and check the applicable return or exchange policy.
2. **Check the options.** Read current inventory and store availability for the requested replacement.
3. **Coordinate the exchange.** Confirm the customer’s choice and involve the store team where approval or a hold is needed.
4. **Record the outcome.** Verify the saved exchange or reservation and share the agreed next step with the customer.

## More work Finn can help with

### Order support

Answer status questions and coordinate permitted fulfillment changes.

### Store operations

Follow up on open store requests and prepare a daily action list.

### Loyalty and campaigns

Check recorded benefits and coordinate approved customer follow-ups.

### Supplier administration

Collect missing order and invoice information for the purchasing team.

## Connected to your business

**Systems:** Commerce, point of sale, inventory, loyalty, customer records, and supplier documents.

**People:** Store teams control stock exceptions. Finance approves adjustments. Marketing owns offers and contact rules.

## Measure the outcome

- Customer issues resolved
- Store requests waiting on action
- Time to confirm an exchange

These are measures to track from the business’s own records, not published performance claims.

## Integrations

- [Lightspeed Retail (X-Series)](https://joinfinn.com/integrations/lightspeed-retail): Lightspeed Retail (X-Series) connects retail sales, products, inventory, and customer records.
- [Microsoft Dynamics 365 Commerce](https://joinfinn.com/integrations/microsoft-dynamics-365-commerce): Microsoft Dynamics 365 Commerce connects online and store operations through customer orders, retail inventory, and commerce services.

## Explore the platform

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI OS](https://joinfinn.com/ai-os): The platform that brings it all together.

[Discuss your workflow](https://joinfinn.com/contact) · [How it works](https://joinfinn.com/demo/app/#/w/borough/overview) · [Get started](https://joinfinn.com/app/#/signup)