Source: https://joinfinn.com/industries/utilities

# Finn for Utilities

## Keep essential services moving.

Finn connects billing, customer service, and field operations. Give each account a next step, and give your team a clear view of the work across the business.

## Every bill. A clear next step.

A billing cycle, across your accounts. A scheduled Task reviews the accounts in scope. Finn handles each account under your rules and brings the outcomes together for the team.

1. **Read the current account.** Check issued bills, recorded payments, disputes, and account-specific rules.
2. **Choose the allowed next step.** Identify a reminder, a request for missing information, or a case for staff review.
3. **Help the customer respond.** Explain recorded charges, share approved payment options, and route disputes or hardship requests to the right team.
4. **Check what actually changed.** Verify posted payments or approved adjustments before reconciling records. A payment link being opened is not a payment.
5. **Bring the results together.** Show settled accounts, customers still to respond, open disputes, and work needing a decision.

## More work Finn can help with

### Account changes

Coordinate move-ins, move-outs, and service requests using current account information.

### Billing questions

Explain charges from source records and prepare disputed items for review.

### Service visits

Arrange permitted appointments and keep customers informed about confirmed changes.

### Outage communication

Share approved service updates and track requests requiring follow-up.

## Connected to your business

**Systems:** Customer information, billing, meter records, payments, disputes, and field-service scheduling.

**People:** Authorized staff own disputed adjustments, hardship arrangements, and service restrictions. Your rules set contact permissions and escalation points.

## Measure the outcome

- Accounts reconciled
- Disputes awaiting review
- Time from recorded payment to reconciliation

These are measures to track from the business’s own records, not published performance claims.

## Integrations

- [Kraken](https://joinfinn.com/integrations/kraken-utilities): Kraken connects utility customer accounts with billing, metering, payments, and operational workflows.
- [Oracle Utilities](https://joinfinn.com/integrations/oracle-utilities): Oracle Utilities connects customer accounts, bills, payments, meter information, and service work for energy and water providers.
- [SAP S/4HANA Utilities](https://joinfinn.com/integrations/sap-utilities): SAP S/4HANA Utilities connects utility customer accounts, contracts, billing, and service processes.

## Explore the platform

- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

[Discuss your workflow](https://joinfinn.com/contact) · [How it works](https://joinfinn.com/demo/app/#/w/borough/overview) · [Get started](https://joinfinn.com/app/#/signup)