Source: https://joinfinn.com/integrations/appfolio

# AppFolio

## AppFolio + Finn.

AppFolio integration with Finn. AppFolio manages rental properties, residents, leasing, accounting, and maintenance work orders.

Business function: Property management.

## What you can do with AppFolio.

AppFolio manages rental properties, residents, leasing, accounting, and maintenance work orders.

### Run the maintenance coordination desk

Finn takes a resident’s repair request through scheduling, contractor follow-up, and a documented resolution.

**Typically handled by:** Maintenance coordinator or outsourced maintenance call center

**Starts when:** A resident reports a problem in their home.

#### What Finn handles

1. Identify the property and unit, collect photos and entry permission, and apply the property’s emergency instructions.
2. Create the AppFolio work order, assign the right vendor, and arrange access with the resident.
3. Follow up on the appointment, record progress, and keep the resident informed through the connected phone or messaging service.
4. Collect the contractor’s completion evidence and resident response, then update the work order and attach the invoice.

**The result:** The repair’s scheduling, communications, and completion record are handled in one thread.

### Turn rental inquiries into completed showings

Finn runs the leasing conversation from the first question through the showing and application follow-up.

**Typically handled by:** Leasing assistant or apartment marketing agency

**Starts when:** A prospect asks about a rental.

#### What Finn handles

1. Match the requested move-in date and home requirements with listed units and published terms.
2. Collect contact details, create or update the lead, and book an AppFolio showing with the assigned leasing agent.
3. Send directions and reminders, handle rescheduling, and record the showing outcome.
4. Send the application link and follow up on missing information without making the rental approval decision.

**The result:** The prospect reaches a completed showing and a tracked application or clear decline.

### Resolve resident billing questions

Finn answers rent and fee questions using the actual resident ledger and follows disputed entries through resolution.

**Typically handled by:** Resident services team or property bookkeeping service

**Starts when:** A resident questions a charge, payment, or balance.

#### What Finn handles

1. Match the resident to the occupancy and retrieve the relevant charges, payments, and credits.
2. Explain the statement in plain language and send the property’s payment or receipt link.
3. Gather evidence for a disputed charge and track the accounting team’s decision.
4. Check the resulting ledger entry, explain the final balance, and retain the conversation with the resident’s service record.

**The result:** The resident receives an explanation tied to the final recorded account balance.

### Follow up on overdue rent

Finn runs respectful, consistent payment follow-up without a coordinator checking every ledger each day.

**Typically handled by:** Rent collection coordinator

**Starts when:** An open charge reaches the property’s follow-up schedule.

#### What Finn handles

1. Read the overdue charges and recent payments so paid residents are removed from follow-up.
2. Send the balance, due date, and payment link through the resident’s contact channel.
3. Answer routine questions and bring hardship requests or disputes to the property manager.
4. Check subsequent payments and close paid items; record unresolved cases and their next required action.

**The result:** Every balance has a recorded payment result or an owned next step; legal action stays with the property manager.

### Keep renewals moving

Finn manages the reminders, resident replies, and paperwork coordination before leases expire.

**Typically handled by:** Lease renewal specialist

**Starts when:** A lease enters its renewal window.

#### What Finn handles

1. Read the lease end date and collect the manager’s renewal offer and terms.
2. Send the offer, answer questions from those terms, and record the resident’s choice.
3. Send accepted paperwork through the connected leasing or signature service and follow up until signed.
4. Attach the completed documents and coordinate the property team’s lease update or move-out process.

**The result:** The renewal decision and signed paperwork are recorded before the next lease period.

### Coordinate move-ins and move-outs

Finn runs the administrative checklist around a resident’s move so details do not live in scattered emails.

**Typically handled by:** Resident onboarding or move-out coordinator

**Starts when:** A signed lease or move-out date is recorded.

#### What Finn handles

1. Collect arrival or departure details, required documents, and the property’s checklist.
2. Arrange key handoff, inspection appointments, and utility instructions through the connected calendar and messaging tools.
3. Create and track cleaning or repair work orders from staff inspection results.
4. Attach the completed checklist and share the manager-issued deposit or final-account statement.

**The result:** The move has a completed administrative record and the resident knows what happens next.

### Process contractor invoices

Finn carries vendor invoices from the inbox into the correct property’s bill records.

**Typically handled by:** Accounts payable clerk or outsourced property bookkeeper

**Starts when:** A contractor submits an invoice.

#### What Finn handles

1. Match the vendor, property, work order, and invoice details.
2. Collect missing receipts or completion information and flag a disputed amount for the responsible manager.
3. Create or update the AppFolio bill with the accounting codes and approval decision.
4. Attach the invoice and supporting documents, then track payment status through the connected payment or accounting process.

**The result:** The bill and evidence are recorded against the right property and work order.

### Keep vendor records current

Finn handles the repeated requests for updated contractor details and insurance documents.

**Typically handled by:** Vendor administrator

**Starts when:** A vendor joins the roster or a recorded document is nearing expiration.

#### What Finn handles

1. Collect the vendor’s contact details and the documents required by the property management company.
2. Update the AppFolio vendor record and record the relevant expiration dates.
3. Send renewal reminders and follow up on missing documents.
4. Give the manager the evidence needed for their vendor approval and record that decision.

**The result:** The vendor file is current and the manager’s approval status is visible.

### Deliver owner reporting and answers

Finn assembles property updates and handles owner questions from the recorded financial and operating activity.

**Typically handled by:** Owner relations manager or reporting assistant

**Starts when:** An owner requests an update or the monthly reporting date arrives.

#### What Finn handles

1. Gather property income, bills, occupancy, overdue balances, and open work orders.
2. Explain material changes using the underlying records and attach the relevant statements.
3. Send each owner their property-specific report through the connected email or document service.
4. Resolve follow-up questions and track any requested action with the responsible property team.

**The result:** Owners receive a sourced update and their questions are carried through to resolution.

### Handle community association service follow-up

Finn coordinates homeowner questions, documents, and follow-up around association records.

**Typically handled by:** Community association manager or service desk

**Starts when:** A homeowner asks about a balance, rule, or recorded violation.

#### What Finn handles

1. Match the homeowner and unit, then retrieve the relevant association rule, ledger, or violation record.
2. Explain the recorded information and collect requested photos, payment evidence, or response documents.
3. Arrange the board or manager review when a decision is required.
4. Attach the response and communicate the recorded outcome through the association’s messaging service.

**The result:** The homeowner receives a clear answer and the association retains the supporting record.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from AppFolio.

AppFolio Stack requires partner approval and integration testing before marketplace publication.

## Industries

- [Property managers](https://joinfinn.com/industries/property-management): Repairs, resident updates, vendors, and outstanding work.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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