Source: https://joinfinn.com/integrations/athenahealth

# athenahealth

## athenahealth + Finn.

athenahealth integration with Finn. athenahealth's athenaOne combines patient records, practice administration, medical billing, and patient engagement.

Business function: Healthcare.

## What you can do with athenahealth.

athenahealth's athenaOne combines patient records, practice administration, medical billing, and patient engagement.

### Run routine patient scheduling

Finn handles the scheduling conversation and its follow-up from request to confirmed visit.

**Typically handled by:** Medical receptionist or patient access call center

**Starts when:** A patient requests a routine visit or appointment change.

#### What Finn handles

1. Match the patient and collect the visit need under the practice’s scheduling instructions.
2. Check the appropriate provider, location, and appointment options in the connected athenaOne scheduling workflow.
3. Book or update the selected visit and record the patient’s response.
4. Send the practice’s arrival or telehealth instructions through its connected patient communication service.

**The result:** The patient has a recorded appointment with clear visit instructions.

### Complete patient intake before the visit

Finn collects the administrative details and follows missing forms through completion.

**Typically handled by:** Patient registration team

**Starts when:** A new appointment needs registration or updated information.

#### What Finn handles

1. Read the patient’s existing details and the practice’s intake requirements.
2. Collect contact, responsible-party, and insurance information and update the administrative record.
3. Send secure check-in, consent, and screening forms through the practice’s intake tools.
4. Follow up on missing items and record completion or a specific practice-owned exception.

**The result:** The visit has a complete administrative intake record.

### Fill openings and recover missed appointments

Finn runs the patient outreach used to recover canceled slots and missed visits.

**Typically handled by:** Scheduling or patient retention team

**Starts when:** A slot opens or a patient misses a visit.

#### What Finn handles

1. Read the practice’s waiting list or follow-up worklist and existing appointments.
2. Offer suitable available visits according to the practice’s priority and scheduling rules.
3. Complete the accepted booking and update the contact outcome.
4. Send confirmation and stop outreach for patients who decline or are already booked.

**The result:** The worklist has recorded bookings and patient responses.

### Coordinate referrals and ordered services

Finn completes the paperwork and scheduling follow-up after a clinician orders the next step.

**Typically handled by:** Referral coordinator

**Starts when:** A clinician records a referral, test, or outside service.

#### What Finn handles

1. Read the clinician’s order and destination and collect the required existing records.
2. Send the administrative material through the connected referral or diagnostic-service interface.
3. Follow up with the receiving organization and patient on scheduling and missing documents.
4. Record the receiving organization’s response and appointment outcome for the care team.

**The result:** The ordered service has a documented administrative and scheduling result.

### Complete authorization document follow-up

Finn manages the requests, submissions, and status communication around prior authorization.

**Typically handled by:** Authorization specialist or revenue cycle agency

**Starts when:** A clinician’s order requires payer authorization work.

#### What Finn handles

1. Read the order and the requirements returned by the practice’s authorization workflow.
2. Collect the existing supporting documents and request missing information from the responsible clinical owner.
3. Submit the completed administrative packet through the connected authorization service and follow its status.
4. Record the payer’s decision and notify the scheduling and billing teams of the resulting next step.

**The result:** The authorization case has a complete submission and a recorded payer outcome.

### Resolve patient billing questions

Finn handles statements, payment questions, and billing follow-up using the recorded account.

**Typically handled by:** Patient billing call center

**Starts when:** A patient asks about a bill or payment.

#### What Finn handles

1. Read the relevant charges, payments, adjustments, and payer response.
2. Explain the statement in plain language and collect any missing dispute details.
3. Send the practice’s secure payment link or track a correction with the billing owner.
4. Confirm the resulting account status and record the completed conversation.

**The result:** The patient receives a clear answer and a recorded payment or billing-resolution result.

### Run claim follow-up and missing-document collection

Finn handles the administrative work around claims that need attention.

**Typically handled by:** Medical billing agency

**Starts when:** A claim receives a request for information or a billing-team follow-up task.

#### What Finn handles

1. Read the claim status and the specific payer request.
2. Collect existing records and obtain clinical or coding corrections from their responsible professionals.
3. Submit the completed material through the practice’s billing or clearinghouse workflow.
4. Track the payer response and record payment, denial, or the next owned resolution action.

**The result:** The claim’s follow-up is completed through the payer response with its evidence retained.

### Coordinate patient outreach campaigns

Finn takes clinician-selected outreach lists through patient contact and the appropriate administrative next step.

**Typically handled by:** Patient engagement team

**Starts when:** The practice starts a preventive-care, follow-up, or visit-preparation campaign.

#### What Finn handles

1. Use the care team’s selected patient list and recorded contact preferences.
2. Send the practice-issued message through the connected patient communication service.
3. Answer administrative questions and book the requested visit; send clinical questions to the care team.
4. Record bookings, responses, and declines in the outreach workflow.

**The result:** The outreach list has documented patient responses and completed scheduling actions.

### Deliver practice operations reports

Finn assembles the recurring scheduling and revenue-cycle review and follows up on assigned work.

**Typically handled by:** Practice administrator

**Starts when:** The daily or weekly management review begins.

#### What Finn handles

1. Gather appointment, intake, authorization, and billing worklist information.
2. Explain the specific records behind delays or incomplete administrative work.
3. Send the report through the connected reporting tool and answer source-based questions.
4. Track the administrator’s chosen follow-up tasks with their responsible owners.

**The result:** The practice has a current operating report and an accountable action list.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from athenahealth.

[Visit athenahealth](https://www.athenahealth.com/solutions/athenaone)

## Industries

- [Healthcare](https://joinfinn.com/industries/healthcare): Referrals, scheduling, patient administration, and billing.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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