Source: https://joinfinn.com/integrations/brainstorm-quickhelp

# BrainStorm QuickHelp

## BrainStorm QuickHelp + Finn.

BrainStorm QuickHelp integration with Finn. BrainStorm QuickHelp provides employee training and guidance for workplace software such as Microsoft 365.

Business function: Knowledge and documents.

## What you can do with BrainStorm QuickHelp.

BrainStorm QuickHelp provides employee training and guidance for workplace software such as Microsoft 365.

### Run employee training for a software rollout

Finn matches a software change to relevant QuickHelp learning and completes the employee communication, follow-up, and reporting around the rollout.

**Typically handled by:** Software adoption program coordinator

**Starts when:** IT schedules a defined software rollout for an employee group.

#### What Finn handles

1. Read the rollout's changed tasks from the connected project record, find the matching QuickHelp assets and skill paths, and assemble a learning guide for the affected roles.
2. Deliver the guide through connected employee messaging, arrange the owner's training or office-hours calendar invitations, and answer routine questions using the available learning content.
3. Read actual QuickHelp activity and assignment records, send targeted follow-up, and deliver the rollout owner a completion report with unanswered questions and remaining adoption work.

**The result:** The rollout has a delivered learning program and factual follow-up report tied to real employee activity.

### Organize a new hire's software training

Finn selects the QuickHelp guidance a new teammate needs and manages the communication and follow-up without treating a sent link as completed learning.

**Typically handled by:** Learning and onboarding coordinator

**Starts when:** A confirmed new hire enters the connected HR onboarding process.

#### What Finn handles

1. Read the teammate's role and software environment, find the relevant QuickHelp skill paths and existing assignments, and build a private first-week learning guide.
2. Send the guide through connected email or chat, book agreed learning sessions through the connected calendar, and answer navigation or course-access questions.
3. Check actual QuickHelp history, record observed progress in the connected onboarding checklist, and follow up on outstanding learning or access issues through the connected service system.

**The result:** The new hire receives an organized learning path, with real progress and unresolved access needs recorded in onboarding.

### Resolve an everyday software task with guided follow-through

Finn uses QuickHelp's task-specific learning to complete a routine software request and leaves the employee with the relevant instructions for next time.

**Typically handled by:** Digital workplace support specialist

**Starts when:** An employee requests help with a routine software task through the connected service desk.

#### What Finn handles

1. Read the task and find the relevant QuickHelp instructions, then collect the details needed to apply them in the employee's connected workspace.
2. Complete the permitted calendar, document, or collaboration action through the connected workplace tool, following any required owner decision for access or external sharing.
3. Confirm the result, send the employee the appropriate QuickHelp lesson and completion details, and close the service request with the action evidence.

**The result:** The employee's routine task is completed, with the relevant learning resource and service result recorded.

### Manage training reminders and completion reports

Finn handles the assignment reminders, employee questions, and reporting that usually occupy the learning team as a deadline approaches.

**Typically handled by:** Learning administration coordinator

**Starts when:** A defined set of QuickHelp assignments approaches its due date.

#### What Finn handles

1. Read the assigned content, due dates, and actual learner history, then identify the specific incomplete assignments for the intended employee group.
2. Send targeted reminders through connected messaging, answer routine content-location questions, and create service requests for access problems that prevent participation.
3. Read the resulting history at the reporting cutoff, deliver the final completion and exception report through the connected document tool, and record remaining follow-up owners.

**The result:** The learning deadline has a completed administration record based on actual progress, with access issues and outstanding assignments clearly owned.

### Maintain a current learning catalog for the employee portal

Finn organizes relevant QuickHelp resources into a current employee learning guide and completes its review and distribution.

**Typically handled by:** Learning content librarian

**Starts when:** The learning owner requests a catalog refresh for a defined software or role group.

#### What Finn handles

1. Read the available QuickHelp assets, topics, skill paths, and events, then compare them with the catalog in the connected employee document system.
2. Update descriptions and links, group resources by the tasks they teach, and obtain the learning owner's decision on the selection.
3. Publish the accepted guide through the connected portal or document tool, notify its audience, and record the refresh and source links in the learning project.

**The result:** Employees receive a current, task-oriented learning guide and the learning team has a completed catalog maintenance record.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from BrainStorm QuickHelp.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
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