Source: https://joinfinn.com/integrations/cloudbeds

# Cloudbeds

## Cloudbeds + Finn.

Cloudbeds integration with Finn. Cloudbeds brings hotel reservations, guest profiles, payments, and daily property operations into one hospitality platform.

Business function: Hotels and guest services.

## What you can do with Cloudbeds.

Cloudbeds brings hotel reservations, guest profiles, payments, and daily property operations into one hospitality platform.

### Run the hotel reservation desk

Finn takes booking inquiries through availability, pricing, reservation creation, and confirmation.

**Typically handled by:** Reservation team or hotel call center

**Starts when:** A guest asks to book a room.

#### What Finn handles

1. Collect dates, guests, room preferences, and any special requirements.
2. Check Cloudbeds availability and explain the selected room, rate, and booking conditions.
3. Create the reservation and complete its deposit or payment request through the hotel’s payment flow.
4. Confirm the recorded booking and send the guest the stay details.

**The result:** The guest receives a confirmed reservation and accurate payment instructions.

### Complete pre-arrival preparation

Finn handles arrival questions, registration follow-up, and the hotel’s readiness checklist.

**Typically handled by:** Front desk or guest services team

**Starts when:** A booking is confirmed or an arrival approaches.

#### What Finn handles

1. Read the guest profile, reservation, deposit status, and arrival requirements.
2. Collect missing information and send secure registration or payment links.
3. Coordinate special requests and extras with the hotel’s connected service tools.
4. Send arrival instructions and record completed preparation for the front desk.

**The result:** The arrival record is complete and the guest knows how to check in.

### Handle booking changes and cancellations

Finn manages the guest conversation and the connected reservation, payment, and operational updates.

**Typically handled by:** Reservation support team

**Starts when:** A guest requests new dates, a room change, or cancellation.

#### What Finn handles

1. Read the current reservation and rate conditions.
2. Offer available alternatives and explain any price difference or cancellation amount.
3. Apply the accepted change and coordinate the required payment or refund through Cloudbeds Payments or the connected processor.
4. Verify the resulting reservation and payment status, then notify the guest and hotel teams.

**The result:** The booking and its financial follow-up reflect the guest’s accepted change.

### Coordinate housekeeping and room readiness

Finn runs the digital coordination around rooms that need cleaning or attention.

**Typically handled by:** Housekeeping coordinator

**Starts when:** A guest departs, changes rooms, or requests room service attention.

#### What Finn handles

1. Read departures, arrivals, room status, and the property’s priorities.
2. Create or update housekeeping work and arrange assignment through the hotel’s operating tools.
3. Collect staff progress and create maintenance follow-up for reported problems.
4. Update room status only after staff report readiness and inform the front desk.

**The result:** The room board reflects actual staff-reported readiness and outstanding work.

### Resolve in-stay guest requests

Finn carries guest questions and service requests through delivery and follow-up.

**Typically handled by:** Concierge or guest relations team

**Starts when:** A guest asks for help during their stay.

#### What Finn handles

1. Use the reservation and hotel information to answer routine questions.
2. Arrange requested amenities or services through the connected hotel service system.
3. Track delivery or staff response and keep the guest informed.
4. Record the result and any manager-authorized remedy against the stay.

**The result:** The guest receives the service result and the stay retains its service history.

### Sell and coordinate stay extras

Finn turns relevant room upgrades and add-ons into recorded purchases and service arrangements.

**Typically handled by:** Upsell team or hotel marketing agency

**Starts when:** A booking matches the hotel’s offer criteria or a guest asks for an extra.

#### What Finn handles

1. Check the reservation and the availability and price of the selected upgrade or service.
2. Explain the offer and get the guest’s choice.
3. Add the purchase to the reservation or connected sales flow and complete its payment requirement.
4. Notify the delivery team and send the guest confirmation.

**The result:** The accepted extra is recorded, paid or billed correctly, and assigned for delivery.

### Complete checkout and folio inquiries

Finn handles receipts, charge explanations, and payment follow-up at the end of a stay.

**Typically handled by:** Front desk cashier or hotel accounting assistant

**Starts when:** A guest is departing or asks for their bill.

#### What Finn handles

1. Read the folio, charges, payments, and outstanding balance.
2. Explain the bill and collect details for any disputed item.
3. Complete the property’s checkout or payment flow and track accounting decisions on adjustments.
4. Send the final folio or receipt and record unresolved items with their owners.

**The result:** The guest receives the recorded final bill and a clear answer on any remaining item.

### Coordinate group booking administration

Finn handles rooming lists, booking details, and repeated organizer follow-up.

**Typically handled by:** Group reservations coordinator

**Starts when:** A group block is opened or an organizer submits guest details.

#### What Finn handles

1. Read the group block, room allocation, dates, and agreed terms.
2. Collect rooming lists and missing guest information and update the relevant reservations.
3. Track deposit and arrival requirements and communicate changes to hotel operations.
4. Send the organizer the current rooming and completion summary.

**The result:** The group’s reservation details and arrival requirements are complete and current.

### Execute rate and distribution changes

Finn applies the revenue team’s decisions across rooms, dates, and connected channels.

**Typically handled by:** Revenue management assistant

**Starts when:** The hotel changes prices, restrictions, or room availability.

#### What Finn handles

1. Collect the selected rate plans, dates, and channel decisions.
2. Apply the changes through Cloudbeds distribution and the connected revenue tools.
3. Check the recorded rates and availability and resolve rejected updates with their owner.
4. Deliver a completion report showing applied changes and remaining exceptions.

**The result:** The chosen distribution changes are recorded consistently across the relevant channels.

### Produce the daily hotel operating close

Finn assembles the financial and operating exception work normally carried out across the front desk and back office.

**Typically handled by:** Night audit or hotel operations team

**Starts when:** The hotel’s daily reporting cycle ends.

#### What Finn handles

1. Gather reservations, arrivals, departures, folios, payments, and room status.
2. Identify mismatches such as unsettled balances or a departure with unfinished room work.
3. Coordinate corrections with the responsible hotel or accounting owner and update connected reporting records.
4. Deliver the daily summary with resolved items and the remaining action list.

**The result:** The hotel starts the next day with a sourced operating report and owned exceptions.

### Run post-stay feedback and repeat booking outreach

Finn handles feedback, service recovery follow-up, and relevant return-stay conversations.

**Typically handled by:** Guest loyalty team or hospitality marketing agency

**Starts when:** A guest checks out or enters a return-stay campaign.

#### What Finn handles

1. Use stay history and contact preferences to choose the appropriate follow-up.
2. Send feedback or return-stay messages through the connected marketing service.
3. Resolve replies, arrange service recovery when needed, and check live availability for interested guests.
4. Complete a new reservation when requested and record the campaign outcome.

**The result:** Feedback and return-booking conversations reach a recorded result.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Cloudbeds.

Cloudbeds must grant the required access. Integrations built for other hotels or its marketplace require Cloudbeds certification.

## Industries

- [Hospitality](https://joinfinn.com/industries/hospitality): Arrivals, room readiness, guest requests, and checkout.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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