Source: https://joinfinn.com/integrations/google-chat

# Google Chat

## Google Chat + Finn.

Google Chat integration with Finn. Google Chat provides workplace messaging and shared conversation spaces in Google Workspace.

Business function: Communication and collaboration.

## What you can do with Google Chat.

Google Chat provides workplace messaging and shared conversation spaces in Google Workspace.

### Resolve an employee service request in the conversation

Finn carries a routine workplace request from the Google Chat message to the completed service action.

**Typically handled by:** Employee service desk coordinator

**Starts when:** An employee asks for a supported service in an authorized Chat space or conversation.

#### What Finn handles

1. Collect the missing details in the Chat thread and read the relevant guidance from the connected knowledge source.
2. Find or create the request in the connected service-management system and apply the employee's eligible service options.
3. Carry out the permitted action through its connected business tool, obtaining the configured approval when required.
4. Update the service record with the actual result and post the confirmation and reference number back into the same Chat conversation.

**The result:** The employee receives a completed service result and the service system retains the request history.

### Move a purchase request from chat to an issued order

Finn handles the routine coordination around a business purchase while purchasing approvals remain with the designated approvers.

**Typically handled by:** Procurement coordinator

**Starts when:** An employee requests an approved category of purchase in Google Chat.

#### What Finn handles

1. Ask for the item, business purpose, delivery details, and budget owner in the conversation.
2. Check the approved supplier and catalog in the connected purchasing system and create the requisition.
3. Deliver the approval request to its authorized recipient and apply the recorded decision in the purchasing system.
4. After approval, complete the configured order process and return its confirmed order number and next steps to the requester.

**The result:** The approved purchase is recorded as an issued order and the requester has its confirmation.

### Keep a project channel current with completed work

Finn turns a project team's check-in into a current status record and concrete follow-through.

**Typically handled by:** Project coordinator

**Starts when:** A scheduled project check-in starts in an existing Google Chat space.

#### What Finn handles

1. Read the authorized project discussion and compare it with the connected project system's tasks and milestones.
2. Ask owners to resolve missing statuses, blockers, or promised dates in the thread.
3. Record confirmed task updates and new agreed actions in the project system, linking them to the relevant conversation.
4. Post the resulting status update to the same space with completed work, owners, unresolved blockers, and the next checkpoint.

**The result:** The project record and team conversation agree on actual progress and assigned follow-up.

### Coordinate an incident's staff communications

Finn keeps employees informed while technical repair work stays with the incident's owning tools and responders.

**Typically handled by:** Incident communications coordinator

**Starts when:** A connected incident-management system opens an employee-facing incident.

#### What Finn handles

1. Read the incident's approved summary, affected service, designated audience, and communications owner.
2. Post the initial notice in the existing authorized Chat space with the incident reference and known workaround.
3. Follow confirmed incident updates and answer routine questions from approved support guidance.
4. When recovery is recorded, publish the approved resolution message and attach the Chat communication links to the incident record.

**The result:** Affected staff receive a consistent incident history and the incident record includes the delivered communications.

### Complete a new hire's routine workplace setup requests

Finn coordinates practical onboarding work through Chat without publishing the employee's private documents into a team space.

**Typically handled by:** People operations coordinator

**Starts when:** The connected HR system authorizes a new hire's onboarding workflow.

#### What Finn handles

1. Read the role and start-date checklist from connected HR and knowledge sources within the authorized scope.
2. Use the designated private Chat conversation to collect the employee's routine setup choices and answer onboarding questions.
3. Create and follow the required equipment, facilities, and training requests in their connected systems.
4. Send the employee confirmed arrangements and record each completed onboarding item in the connected checklist.

**The result:** The employee has confirmed setup arrangements and the onboarding record shows completed requests.

### Turn a team discussion into a booked working session

Finn handles the logistics when a Chat discussion needs a focused meeting and a clear result.

**Typically handled by:** Team operations coordinator

**Starts when:** An authorized participant asks Finn to organize a working session from a Chat thread.

#### What Finn handles

1. Read the thread for the topic, required participants, decisions needed, and unresolved questions.
2. Check the connected calendar, agree a suitable time, and create the event with a concise agenda and permitted source links.
3. Post the invitation in the original space and collect additional agenda items from the participants.
4. After the session, use the authorized meeting notes to record agreed actions in the connected project tool and post their links back to Chat.

**The result:** The discussion produces a completed meeting record and assigned actions in the team's working system.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Google Chat.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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