Source: https://joinfinn.com/integrations/guesty

# Guesty

## Guesty + Finn.

Guesty integration with Finn. Guesty manages vacation-rental listings, reservations, guest communications, and property tasks.

Business function: Property management.

## What you can do with Guesty.

Guesty manages vacation-rental listings, reservations, guest communications, and property tasks.

### Turn guest inquiries into reservations

Finn handles the booking conversation, from checking the right property to sending the confirmed reservation.

**Typically handled by:** Reservation agent or vacation rental call center

**Starts when:** A guest asks about dates, a property, or a group stay.

#### What Finn handles

1. Collect dates, party size, and accommodation requirements, then check Guesty listings and availability.
2. Explain the applicable price and house rules and obtain the guest’s booking details.
3. Create the reservation through the connected booking flow and complete its required payment steps.
4. Confirm the recorded reservation and send arrival information through the guest’s messaging channel.

**The result:** The guest receives a confirmed booking with clear payment and arrival details.

### Run pre-arrival guest services

Finn completes the repeated questions and paperwork between booking and arrival.

**Typically handled by:** Guest experience coordinator

**Starts when:** A reservation is created or the arrival date approaches.

#### What Finn handles

1. Read the reservation, guest details, property instructions, and required registration steps.
2. Collect missing arrival details and direct the guest to the property’s secure document or payment flow.
3. Arrange parking, early-arrival requests, and extras with the property’s connected service tools.
4. Send access instructions at the property’s release time and record completed preparation.

**The result:** The arrival file is complete and the guest has the information needed for their stay.

### Handle reservation changes and cancellations

Finn carries a guest’s change request through availability, price, booking updates, and confirmation.

**Typically handled by:** Reservation support team

**Starts when:** A guest wants different dates, another property, or to cancel.

#### What Finn handles

1. Read the existing reservation and its booking-channel rules.
2. Offer available alternatives and explain the price or cancellation terms.
3. Apply the chosen change in the system that owns the booking and coordinate payment adjustments through the connected processor.
4. Check the updated reservation and notify the guest and affected operations teams.

**The result:** The booking, guest communication, and operational schedule reflect the recorded change.

### Coordinate cleaning and property turnovers

Finn runs the scheduling and follow-up around each departure and arrival.

**Typically handled by:** Housekeeping dispatcher or short-term rental operations team

**Starts when:** A departure, arrival, or booking change alters the turnover schedule.

#### What Finn handles

1. Read the reservation calendar and identify the cleaning window and property requirements.
2. Create or update Guesty tasks and arrange the cleaner’s assignment.
3. Collect progress, photos, and reported damage, then arrange follow-up work where needed.
4. Record staff-confirmed readiness and update the guest service team before arrival.

**The result:** Every turnover has an assigned owner and a recorded readiness result.

### Resolve issues during a stay

Finn coordinates guest support from the first message to the recorded resolution.

**Typically handled by:** Guest support agency or property host team

**Starts when:** A guest reports a missing item, access problem, or maintenance issue.

#### What Finn handles

1. Use the reservation and property instructions to resolve routine questions immediately.
2. Collect the details needed for a maintenance or housekeeping visit and create the task.
3. Arrange access, keep the guest updated, and track the service provider’s work.
4. Confirm the reported result with the guest and record any manager-authorized remedy.

**The result:** The guest’s issue reaches a documented answer, service completion, or manager decision.

### Run the checkout and post-stay follow-up

Finn handles departure instructions, feedback, and unresolved stay details.

**Typically handled by:** Guest relations coordinator

**Starts when:** A stay is ending or has just completed.

#### What Finn handles

1. Send property-specific checkout instructions and collect departure timing.
2. Coordinate forgotten-item inquiries with staff and the connected shipping service.
3. Request feedback, open service recovery tasks for problems, and send review invitations under the property’s policy.
4. Record the outcome and follow up on any outstanding guest or property action.

**The result:** The stay closes with its feedback, service issues, and belongings inquiries accounted for.

### Keep listing information consistent

Finn manages the work of refreshing property descriptions and guest-facing information.

**Typically handled by:** Vacation rental marketing agency

**Starts when:** A property launches or its amenities, photos, or rules change.

#### What Finn handles

1. Collect the owner’s current property facts and media.
2. Update the Guesty listing details and prepare channel-specific content for the connected distribution tools.
3. Check the resulting listing information for dates, amenities, and house-rule consistency.
4. Notify the operations team of changes that affect guest instructions.

**The result:** Published listing information and operational instructions describe the same property.

### Execute pricing and calendar updates

Finn puts a property’s revenue decisions into the booking calendar and checks the result.

**Typically handled by:** Revenue management assistant

**Starts when:** The revenue manager changes rates, restrictions, or property availability.

#### What Finn handles

1. Collect the selected dates, properties, prices, and booking restrictions.
2. Check existing reservations and apply the decisions through Guesty and the connected revenue or channel tools.
3. Confirm the recorded calendar and rate changes and investigate rejected updates.
4. Send a completion report with the dates and properties requiring further action.

**The result:** The chosen revenue changes are applied and exceptions are visible.

### Complete owner reporting and follow-up

Finn produces the recurring stay and operating updates owners expect from a property management team.

**Typically handled by:** Owner relations or reporting team

**Starts when:** An owner requests an update or the reporting date arrives.

#### What Finn handles

1. Gather reservations, occupancy, guest issues, completed tasks, and financial records from the connected accounting system.
2. Explain the period’s activity and attach the relevant records.
3. Send each owner their property-specific report and answer follow-up questions.
4. Track requested maintenance, listing, or pricing changes with their responsible owners.

**The result:** The owner receives a complete operating update and tracked follow-up actions.

### Recover incomplete booking conversations

Finn follows inquiries that have not become reservations and carries interested guests back into booking.

**Typically handled by:** Reservation sales team or remarketing agency

**Starts when:** A guest stops responding before a booking is confirmed.

#### What Finn handles

1. Review the conversation and check whether the guest has since booked.
2. Send a relevant answer or current availability through the connected messaging service.
3. Offer suitable alternatives when the original dates or property are unavailable.
4. Complete the booking flow when the guest chooses and record the final response or opt-out.

**The result:** The inquiry ends in a recorded booking, decline, or contact preference.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Guesty.

Your Guesty account must have integration access enabled. Marketplace and channel connections require coordination with Guesty’s partner team.

## Industries

- [Hospitality](https://joinfinn.com/industries/hospitality): Arrivals, room readiness, guest requests, and checkout.
- [Property managers](https://joinfinn.com/industries/property-management): Repairs, resident updates, vendors, and outstanding work.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

[All integrations](https://joinfinn.com/integrations)

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