Source: https://joinfinn.com/integrations/guidewire-claimcenter

# Guidewire ClaimCenter

## Guidewire ClaimCenter + Finn.

Guidewire ClaimCenter integration with Finn. Guidewire ClaimCenter organizes insurance claim records, associated documents, and claims-service work.

Business function: Insurance.

## What you can do with Guidewire ClaimCenter.

Guidewire ClaimCenter organizes insurance claim records, associated documents, and claims-service work.

### Complete first notice of loss intake

Finn gathers the incident details and documents needed to open a usable claim record.

**Typically handled by:** Claims intake team or insurance call center

**Starts when:** A policyholder reports a loss.

#### What Finn handles

1. Match the policyholder and collect the incident date, location, involved parties, and reported damage.
2. Create the ClaimCenter claim intake and attach the supplied photos and documents.
3. Collect missing administrative details and submit the completed claim through the insurer’s intake workflow.
4. Send the claim reference and the insurer’s next-step instructions.

**The result:** The reported loss becomes a submitted claim with its supporting intake record.

### Run claim document collection

Finn manages the repeated requests for evidence and paperwork throughout a claim.

**Typically handled by:** Claims support specialist

**Starts when:** An adjuster requests documents or a claim has missing information.

#### What Finn handles

1. Read the claim’s document request and identify the correct recipient.
2. Send a clear request through the connected claim communication service.
3. Collect the files, associate them with the claim and relevant activity, and follow up on missing items.
4. Record completion and notify the adjuster that the requested material is available.

**The result:** The claim contains the requested evidence and a complete collection history.

### Resolve claim status inquiries

Finn handles policyholder questions using the insurer’s recorded status and decisions.

**Typically handled by:** Claims customer service team

**Starts when:** A policyholder asks what is happening with their claim.

#### What Finn handles

1. Read the claim, assigned adjuster, open activities, and recorded next steps.
2. Explain the current position in plain language without deciding coverage or settlement.
3. Complete any requested administrative action or collect information needed by the adjuster.
4. Send the resulting update and record the conversation against the claim.

**The result:** The policyholder receives an accurate update and completed administrative follow-up.

### Coordinate inspections and repair services

Finn runs the scheduling and communication around insurer-directed service work.

**Typically handled by:** Claims vendor coordinator

**Starts when:** The adjuster requests an inspection, assessment, or repair service.

#### What Finn handles

1. Read the adjuster’s service instructions and select the insurer-designated vendor.
2. Create and submit the ClaimCenter service request and arrange the appointment.
3. Exchange progress messages with the vendor and policyholder through the service portal or connected messaging tool.
4. Record vendor-reported completion and attach the resulting report or invoice.

**The result:** The service request has a documented appointment, communication history, and completion result.

### Process service invoice administration

Finn collects and records the evidence required for claim-related vendor bills.

**Typically handled by:** Claims accounts payable assistant

**Starts when:** A service provider submits an invoice after work is completed.

#### What Finn handles

1. Match the invoice to the service request, vendor, and claim.
2. Collect the completion documents and resolve missing billing details.
3. Record the invoice through the ClaimCenter service workflow and obtain the insurer’s required payment decision.
4. Track payment through the insurer’s connected payment process and update the vendor with its recorded status.

**The result:** The invoice has a complete claim-linked record and an accurate payment update.

### Keep claim contacts and communication records current

Finn handles the administrative changes that otherwise require repeated calls and re-entry.

**Typically handled by:** Claims administrator

**Starts when:** A claimant, representative, or service provider supplies updated details.

#### What Finn handles

1. Match the contact and claim and collect the requested administrative change.
2. Update the ClaimCenter contact or communication record through the insurer’s workflow.
3. Notify the adjuster or vendor when the change affects an active appointment or document request.
4. Confirm completion with the requester and retain the change history.

**The result:** The claim’s contact information and active service instructions are current.

### Run adjuster activity follow-up

Finn completes the coordination behind outstanding claim tasks.

**Typically handled by:** Claims support team

**Starts when:** An assigned activity reaches its follow-up date.

#### What Finn handles

1. Read the activity, claim context, due date, and required administrative result.
2. Contact the relevant policyholder, vendor, or internal owner and gather the missing information.
3. Complete the administrative action and attach the evidence or response.
4. Update the activity and give the adjuster a concise record of completed work and remaining decisions.

**The result:** The adjuster’s worklist reflects completed coordination and clearly owned decisions.

### Coordinate settlement paperwork and payment inquiries

Finn handles the paperwork and communication after the insurer makes its settlement decision.

**Typically handled by:** Settlement support coordinator

**Starts when:** The adjuster records a settlement decision or a claimant asks about its payment.

#### What Finn handles

1. Read the insurer’s recorded decision and required release or payment documents.
2. Collect signatures and missing administrative details through the connected secure document service.
3. Track the insurer’s payment process and answer questions using the recorded payment status.
4. Deliver the final documents and retain the completed follow-up in the claim.

**The result:** The settlement decision has complete paperwork and a documented payment communication outcome.

### Produce claim operations reports and follow-up

Finn assembles the claim-status review normally prepared by an operations analyst.

**Typically handled by:** Claims operations analyst

**Starts when:** The team’s daily or weekly review begins.

#### What Finn handles

1. Gather open claims, activities, service requests, and missing-document work.
2. Identify the records behind administrative delays and unresolved vendor actions.
3. Deliver the report and answer questions from its source records.
4. Track the manager’s assigned follow-up through the related claim activities.

**The result:** The claims team has a current operating report and accountable next actions.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Guidewire ClaimCenter.

The insurer controls which claims each connected user or application can view.

## Industries

- [Insurance](https://joinfinn.com/industries/insurance): Claims intake, evidence, policy service, and renewals.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

[All integrations](https://joinfinn.com/integrations)

[Discuss this integration](https://joinfinn.com/contact)

[Discuss your workflow](https://joinfinn.com/contact) · [How it works](https://joinfinn.com/demo/app/#/w/borough/overview) · [Get started](https://joinfinn.com/app/#/signup)