Source: https://joinfinn.com/integrations/igloo

# Igloo

## Igloo + Finn.

Igloo integration with Finn. Igloo provides employee intranets and shared digital workspaces for company information.

Business function: Knowledge and documents.

## What you can do with Igloo.

Igloo provides employee intranets and shared digital workspaces for company information.

### Publish a department update and complete its follow-through

Finn coordinates a department's update from confirmed source material into its Igloo channel and the practical actions the announcement creates.

**Typically handled by:** Department communications coordinator

**Starts when:** A department owner accepts an update for employees.

#### What Finn handles

1. Read the confirmed change and supporting records from connected business tools, create the Igloo blog draft, and collect the missing details needed by the intended audience.
2. Obtain the content owner's publication decision and pass the article through the channel's moderation process, then deliver the final link through connected employee messaging.
3. Answer routine questions with source links, assign accepted follow-up work in the connected project tool, and record the published update and completed coordination actions.

**The result:** The department update is published and delivered, with employee questions handled and resulting work assigned.

### Keep a process wiki aligned with the work

Finn takes a confirmed operating change through the Igloo wiki revision and returns the current instructions to the people using them.

**Typically handled by:** Process documentation coordinator

**Starts when:** A process owner confirms a change to an internal procedure.

#### What Finn handles

1. Read the current Igloo wiki article and the changed business record, identify the affected instructions and examples, and collect the owner's precise corrections.
2. Create the revised article through the connected Igloo content workflow, preserving channel access and submitting the changes to the appropriate owner or moderator.
3. Publish the accepted revision, send the affected team the final guidance through connected messaging, and close the connected change task with the article link and decision record.

**The result:** The team receives current accepted instructions and the process change has a completed documentation record.

### Finish an employee service request from intranet guidance

Finn uses Igloo's company knowledge to complete the routine workplace request behind an employee's question.

**Typically handled by:** Employee service coordinator

**Starts when:** An employee asks for a workplace service through the connected help channel.

#### What Finn handles

1. Find the accessible Igloo procedure, collect the employee's request details, and open the request in the connected service system with the relevant source guidance.
2. Obtain any required service-owner decision and perform the permitted booking, work order, or administrative update through the connected workplace tool.
3. Confirm the action result, send the employee a clear completion response, and close the service record with the guidance and evidence used.

**The result:** The employee gets the completed service, with a traceable record of the request and result.

### Build the knowledge handover for a completed project

Finn turns project deliverables and decisions into a usable Igloo handover and finishes the transfer to the ongoing owner.

**Typically handled by:** Project handover coordinator

**Starts when:** A project owner accepts the final delivery milestone.

#### What Finn handles

1. Gather the accepted deliverables, operating instructions, and remaining obligations from Igloo and the connected project and file systems, resolving missing final files.
2. Create the handover wiki article in the existing project channel, link the accepted source files, and obtain the receiving owner's acceptance through the connected communication channel.
3. Publish the accepted handover, create remaining tasks in the connected project or service tool, and record the completed transfer and final article link.

**The result:** The receiving team has an accepted project handover and assigned ownership of the remaining obligations.

### Turn a community discussion into an answered request

Finn connects a question raised in the employee community to the right expertise and records the answer and practical next step.

**Typically handled by:** Employee community coordinator

**Starts when:** An employee raises a question in an Igloo discussion or connected community inbox.

#### What Finn handles

1. Read the discussion and relevant Igloo wiki or blog material, identify the factual gap, and find the responsible team using the connected employee directory.
2. Collect the specialist's confirmed answer, complete any routine follow-up request through the connected service system, and collect the owner's decision before publishing new guidance.
3. Deliver the answer through connected messaging and the enabled Igloo content workflow, link the final service result, and record the question as resolved in the connected coordination record.

**The result:** The employee receives a confirmed answer and completed routine follow-up, with reusable context preserved for the community.

### Coordinate a new teammate's practical introduction

Finn organizes the guidance, people, and service tasks around a new hire using the team's established Igloo knowledge.

**Typically handled by:** People operations onboarding coordinator

**Starts when:** A confirmed teammate starts onboarding in the connected HR system.

#### What Finn handles

1. Read the role's accessible Igloo onboarding guides and team information, assemble a private welcome, and collect the practical details needed for setup.
2. Book introductions through the connected calendar and create equipment or application requests through the connected service tools, following the responsible owners' access decisions.
3. Deliver the guide through connected email, answer routine follow-up questions, and record fulfilled requests and completed introductions in the connected onboarding checklist.

**The result:** The teammate receives a relevant welcome and introductions, with setup work tracked through its actual completion.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Igloo.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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