Source: https://joinfinn.com/integrations/jll-technologies

# JLL Technologies

## JLL Technologies + Finn.

JLL Technologies integration with Finn. JLL Technologies provides software and services for managing commercial property and workplace operations.

Business function: Workplace operations.

## What you can do with JLL Technologies.

JLL Technologies provides software and services for managing commercial property and workplace operations.

### Take a facilities problem from report to completed repair record

Finn runs the coordination around a workplace maintenance request using JLL Corrigo.

**Typically handled by:** Facilities help desk coordinator

**Starts when:** An employee reports a broken fixture, equipment issue or other facilities problem.

#### What Finn handles

1. Collect the location, affected asset, symptoms and useful photographs, then create the Corrigo work order.
2. Follow the site's service rules to assign the maintenance team or vendor and arrange access with the site contact.
3. Coordinate updates, required parts and any spending approval while the technician performs the physical repair.
4. Collect the technician's completion evidence, confirm the reported problem is addressed and close the work order.

**The result:** The repair has a complete service record and the requester receives the actual result.

### Run the preventive maintenance calendar

Finn handles the scheduling and follow-through that keeps recurring facilities work organized using JLL Corrigo.

**Typically handled by:** Maintenance planning coordinator

**Starts when:** A Corrigo asset reaches its next maintenance date.

#### What Finn handles

1. Read the asset's maintenance plan, service history and site access requirements.
2. Schedule the responsible technician or vendor and notify the site contact of the work and any interruption.
3. Track attendance and the technician's service report, opening follow-on work orders for issues the technician identifies.
4. Record completed maintenance against the asset and arrange the next service using the maintenance plan.

**The result:** The maintenance visit and any follow-on work are recorded against the asset.

### Carry a repair quote through approval and delivery

Finn completes the purchasing administration around a facilities repair using JLL Corrigo.

**Typically handled by:** Facilities purchasing coordinator

**Starts when:** A work order requires a vendor quotation before repair.

#### What Finn handles

1. Collect the work scope, site information and vendor quotation on the Corrigo work order.
2. Resolve missing details and bring the scope and cost to the facilities or budget owner for the spending decision.
3. Issue the resulting work instruction, schedule access and coordinate the vendor's progress.
4. Record the completed work and approved final charge, then send the documentation to NetSuite for invoice processing.

**The result:** The approved repair is delivered and its invoice has the supporting work record.

### Resolve a vendor invoice exception

Finn connects facilities evidence with the accounts payable question using JLL Corrigo.

**Typically handled by:** Facilities finance administrator

**Starts when:** NetSuite flags a maintenance invoice that does not match the service record.

#### What Finn handles

1. Read the invoice, Corrigo work order, quote, service completion and any authorized scope changes.
2. Ask the vendor or site contact for the missing evidence or corrected invoice, keeping the disputed amount with the budget owner.
3. Record the owner's resolution and update the work-order documentation or return the corrected invoice to NetSuite.
4. Follow the invoice through the relevant processing status and notify the vendor of the resolved administrative issue.

**The result:** The invoice exception is resolved with a documented service and spending record.

### Coordinate a multi-site maintenance program

Finn manages the administrative schedule for the same service across several locations using JLL Corrigo.

**Typically handled by:** Regional facilities operations coordinator

**Starts when:** A facilities owner authorizes a maintenance program across selected sites.

#### What Finn handles

1. Collect the site's assets, service scope, access windows and approved vendors from Corrigo.
2. Create the site work orders and coordinate the schedule with vendors and local contacts.
3. Track completed visits, reschedule missed access and bring scope or budget changes to the program owner.
4. Compile the completion evidence and unresolved site work into the program's final operating report.

**The result:** Each site has a recorded service result and remaining work has a specific owner and date.

### Keep asset records aligned with installed equipment

Finn completes the record work after a technician installs, replaces or removes equipment using JLL Corrigo.

**Typically handled by:** Facilities asset administrator

**Starts when:** A completed work order changes the equipment at a site.

#### What Finn handles

1. Collect the technician's installation or removal report, asset identifiers and relevant warranty or service documents.
2. Update the Corrigo asset record and connect the completed work order to the correct equipment.
3. Arrange the new maintenance schedule from the facilities owner's instructions and retire obsolete service tasks.
4. Send any capital-asset information to NetSuite and confirm the site contact has the current equipment record.

**The result:** The asset register, maintenance schedule and finance handoff reflect the actual equipment change.

### Turn the facilities review into completed follow-up

Finn runs the reporting and administrative closure behind a facilities operating meeting using JLL Corrigo.

**Typically handled by:** Facilities operations analyst

**Starts when:** The regional team reviews open work, vendor performance and maintenance spending.

#### What Finn handles

1. Gather Corrigo work-order status, response history, service costs and asset information for the review period.
2. Separate unfinished repairs, access delays, missing completion evidence and vendor invoice issues.
3. Record the facilities owner's priorities and complete the related scheduling, vendor follow-up and documentation tasks.
4. Publish the updated operating report with completed actions and the remaining physical work assigned to its owner.

**The result:** The review produces a current facilities record and completed coordination work.

### Turn the property portfolio review into completed follow-up

Finn runs the reporting and coordination around the portfolio team's JLL Azara review.

**Typically handled by:** Corporate real estate portfolio analyst

**Starts when:** The corporate real estate team reaches its monthly portfolio review.

#### What Finn handles

1. Read the agreed portfolio measures and the property data available in JLL Azara, noting the reporting period and missing inputs.
2. Assemble the operating report in SharePoint and collect explanations from the responsible property or workplace teams.
3. Record the real estate owner's selected actions, keeping leasing, investment and budget decisions with that owner.
4. Create the follow-up work in Asana or the relevant facilities system, complete routine coordination and record the results.

**The result:** The portfolio review produces a sourced report and tracked, completed operational follow-up.

### Complete a workplace planning evidence package

Finn handles the data collection and administrative follow-through behind a workplace planning decision using JLL Azara.

**Typically handled by:** Workplace strategy analyst's coordinator

**Starts when:** The workplace team requests evidence for a proposed office or space change.

#### What Finn handles

1. Read the planning question and collect the relevant workplace and portfolio information available in JLL Azara.
2. Gather the site team's missing context and organize the evidence in Excel or SharePoint with its dates and assumptions.
3. Bring the package to the workplace owner for the actual space, budget and employee-impact decisions.
4. Record the selected plan and coordinate its administrative work in Asana and the connected space-management system.

**The result:** The workplace owner receives a complete evidence package and the chosen plan has recorded implementation work.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from JLL Technologies.

[Visit JLL Technologies](https://www.jll.com/en-us/services/technology/cre-operations)

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