Source: https://joinfinn.com/integrations/lightspeed-retail

# Lightspeed Retail (X-Series)

## Lightspeed Retail (X-Series) + Finn.

Lightspeed Retail (X-Series) integration with Finn. Lightspeed Retail (X-Series) connects retail sales, products, inventory, and customer records.

Business function: Commerce and retail.

## What you can do with Lightspeed Retail (X-Series).

Lightspeed Retail (X-Series) connects retail sales, products, inventory, and customer records.

### Run the store’s customer service desk

Finn resolves sales, product, and account questions with the customer’s actual retail history in view.

**Typically handled by:** Retail customer-service team

**Starts when:** A shopper asks about a purchase, product, receipt, or store availability.

#### What Finn handles

1. Find the customer, sale, and relevant product records in Lightspeed Retail X-Series.
2. Check item details, current stock by outlet, and the store’s service rules.
3. Complete the related customer-service action or coordinate the store task needed to resolve it.
4. Record the outcome in the connected support tool and send the customer a clear answer.

**The result:** The customer receives a record-based resolution and any store action has an accountable owner.

### Coordinate returns and exchanges

Finn handles the administration around a return while store staff inspect the goods and complete actions requiring the register.

**Typically handled by:** Returns desk and retail support team

**Starts when:** A shopper requests a refund or a different item.

#### What Finn handles

1. Retrieve the original sale, purchased item, payment reference, and applicable return terms.
2. Check replacement stock and collect the customer’s preferred resolution.
3. Carry the permitted sale or return update through the retailer’s process after the recorded inspection decision.
4. Verify the resulting sale and refund records and send the customer the completed outcome.

**The result:** The return or exchange is documented correctly, including the real stock and payment result.

### Keep the product catalog ready for sale

Finn handles the repeatable merchandising work of maintaining accurate item records across retail outlets.

**Typically handled by:** Retail merchandising team or catalog agency

**Starts when:** A supplier range changes or the buyer approves new products.

#### What Finn handles

1. Gather accepted descriptions, variants, identifiers, prices, supplier details, and images.
2. Create or update the matching X-Series product records.
3. Check outlet availability and carry any connected ecommerce changes through that store’s own catalog owner.
4. Verify the saved records and report missing product information or unresolved commercial decisions.

**The result:** The assortment is ready for store operations with consistent records and tracked catalog exceptions.

### Run stock counts from collection to reconciliation

Finn manages the paperwork and follow-up around inventory counts while the store team performs the physical count.

**Typically handled by:** Stockroom coordinator and store manager

**Starts when:** The retailer starts a scheduled count or investigates a stock discrepancy.

#### What Finn handles

1. Create the relevant X-Series inventory count for the selected outlet and products.
2. Collect staff-submitted counts and check missing or disputed entries.
3. Carry the accepted results through the inventory count process and obtain any required adjustment decision.
4. Verify the resulting inventory records and publish the discrepancy report.

**The result:** The count is reconciled to recorded stock with unresolved differences explicitly assigned.

### Coordinate replenishment and supplier receipts

Finn follows low-stock work through the purchasing records and supplier communication needed to restock the store.

**Typically handled by:** Retail buyer and purchasing assistant

**Starts when:** A product reaches its reorder threshold or a supplier delivery is due.

#### What Finn handles

1. Read outlet stock, open supplier consignments, and the retailer’s purchasing rules.
2. Create the purchasing request or authorized consignment with the correct products and quantities.
3. Follow supplier confirmation and collect the warehouse’s actual receiving information.
4. Update the accepted receipt and inventory records and flag shortages or pricing differences.

**The result:** Replenishment has a confirmed purchasing and receiving trail, with shortages visible to the buyer.

### Manage transfers between stores

Finn coordinates the digital work behind moving stock from one outlet to another.

**Typically handled by:** Multi-store inventory coordinator

**Starts when:** One location needs stock that another outlet can supply.

#### What Finn handles

1. Compare the relevant outlet inventory and the retailer’s transfer request.
2. Create the authorized outlet consignment and notify the sending and receiving store teams.
3. Collect dispatch and receipt confirmations from the people handling the goods.
4. Verify the transfer and resulting inventory records, then resolve or assign any quantity mismatch.

**The result:** The transfer is recorded through receipt and both outlets have an accurate stock outcome.

### Run customer follow-up and repeat sales

Finn turns retail purchase context into relevant service and repeat-visit work through the connected customer channels.

**Typically handled by:** Clienteling assistant or retail marketing agency

**Starts when:** A customer completes a purchase or asks for a product follow-up.

#### What Finn handles

1. Read the customer’s sale history, relevant products, and saved communication preferences.
2. Choose the requested stock notification, product-care message, or approved follow-up.
3. Send it through the connected messaging tool and handle the customer’s reply.
4. Coordinate an accepted purchase or store visit and record the outcome against the customer.

**The result:** Follow-up is completed with a recorded response or sale instead of an untracked marketing task.

### Prepare the store’s operating close

Finn reconciles sales and inventory exceptions so the manager can act on the issues behind the day’s figures.

**Typically handled by:** Store manager and retail bookkeeper

**Starts when:** The outlet closes or the weekly trading review is due.

#### What Finn handles

1. Collect the relevant sales, refunds, products, inventory changes, and permitted activity records.
2. Match settlement information through the connected payment and accounting tools.
3. Resolve routine record discrepancies and route cash, pricing, or stock decisions to their owners.
4. Deliver a source-linked report with completed corrections and remaining actions.

**The result:** The operating close has traceable sales and stock figures and an owned exception list.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Lightspeed Retail (X-Series).

Your store must authorize access. Connecting multiple independent retailers requires a registered integration.

[Visit Lightspeed Retail (X-Series)](https://www.lightspeedhq.com/pos/retail/)

## Industries

- [Retail](https://joinfinn.com/industries/retail): Orders, returns, store operations, and supplier follow-ups.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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