Source: https://joinfinn.com/integrations/opentable

# OpenTable

## OpenTable + Finn.

OpenTable integration with Finn. OpenTable connects diners with restaurant reservations and gives operators tools for managing bookings and guest information.

Business function: Restaurants and dining.

## What you can do with OpenTable.

OpenTable connects diners with restaurant reservations and gives operators tools for managing bookings and guest information.

### Run restaurant reservation conversations

Finn handles the questions and details needed to turn a call or message into a confirmed table.

**Typically handled by:** Host stand or restaurant reservation service

**Starts when:** A diner asks to book a table.

#### What Finn handles

1. Collect the date, time, party size, and seating requirements.
2. Check the restaurant’s OpenTable availability and explain the applicable booking conditions.
3. Complete the selected reservation through the restaurant’s booking connection and collect guest details.
4. Send the recorded confirmation and arrival instructions.

**The result:** The diner receives a confirmed reservation with accurate restaurant details.

### Handle reservation changes and cancellations

Finn carries a guest’s change request through the booking update and confirmation.

**Typically handled by:** Reservation coordinator

**Starts when:** A diner asks to change their time, party size, or reservation status.

#### What Finn handles

1. Retrieve the reservation and relevant cancellation or deposit terms.
2. Offer available alternatives and confirm the diner’s choice.
3. Update the reservation through the restaurant’s OpenTable booking workflow.
4. Send the resulting confirmation and notify the host team of special requirements.

**The result:** The guest and host team have the same current booking information.

### Fill openings and follow up on booking inquiries

Finn runs the conversations that turn suitable availability into completed reservations.

**Typically handled by:** Host team or restaurant sales assistant

**Starts when:** An opening becomes available or a diner asks for alternatives.

#### What Finn handles

1. Check current availability and the diner’s requested time and party size.
2. Offer suitable options through the connected messaging service.
3. Complete the accepted reservation and any required booking conditions.
4. Record the confirmation, decline, or request for another option.

**The result:** The opening or inquiry reaches a recorded reservation outcome.

### Turn private dining inquiries into booked events

Finn manages organizer follow-up from the first request through event confirmation.

**Typically handled by:** Private dining sales coordinator

**Starts when:** An organizer asks about a group meal or event.

#### What Finn handles

1. Collect the date, party size, budget, and event requirements through the private dining workflow.
2. Share the restaurant’s availability, menus, and terms and answer administrative questions.
3. Coordinate the selected arrangement, contract, and deposit through the connected event and payment systems.
4. Record the confirmation and send the operating team the final event details.

**The result:** The inquiry reaches a confirmed event or a documented organizer decision.

### Coordinate special occasions and guest preferences

Finn completes the information gathering and staff communication needed for a prepared guest arrival.

**Typically handled by:** Guest relations or VIP coordinator

**Starts when:** A reservation includes an occasion, request, or returning guest preference.

#### What Finn handles

1. Read the reservation and the restaurant’s permitted guest profile information.
2. Collect missing details and explain what the restaurant can accommodate.
3. Record the request through the connected guest workflow and arrange any paid extra with its service owner.
4. Send the host team a concise briefing and confirm the arrangement with the guest.

**The result:** The guest’s request is recorded and the restaurant team is prepared to deliver it.

### Run guest feedback and service recovery follow-up

Finn handles review and feedback conversations through a documented response.

**Typically handled by:** Restaurant reputation agency or guest relations team

**Starts when:** A diner leaves feedback or a completed visit enters the feedback schedule.

#### What Finn handles

1. Read the permitted review or guest feedback and relevant reservation context.
2. Respond through the connected review or guest messaging workflow using the restaurant’s response policy.
3. Coordinate an authorized remedy with the restaurant when a service issue needs action.
4. Record the resolution and the guest’s response.

**The result:** Feedback receives a complete response and service issues have tracked outcomes.

### Run return-visit marketing workflows

Finn manages targeted guest outreach and the reservations generated by replies.

**Typically handled by:** Restaurant marketing agency

**Starts when:** A guest enters a return-visit, occasion, or event campaign.

#### What Finn handles

1. Use permitted guest and dining information with the restaurant’s contact preferences.
2. Send the relevant campaign through the connected marketing platform.
3. Answer replies using current restaurant and booking information.
4. Complete the selected reservation and record the campaign result or opt-out.

**The result:** The campaign connects outreach to recorded reservations and guest decisions.

### Produce reservation and dining performance reports

Finn assembles the recurring analysis restaurant groups use to manage their dining business.

**Typically handled by:** Restaurant operations analyst

**Starts when:** The weekly or monthly review begins.

#### What Finn handles

1. Gather reservation activity and permitted guest, review, and connected POS data.
2. Explain changes in booking patterns and identify the specific service periods behind exceptions.
3. Deliver the report and answer questions from the underlying records.
4. Track the manager’s selected booking, service, or marketing follow-up in the connected team system.

**The result:** The restaurant receives a sourced report and an accountable action list.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from OpenTable.

OpenTable requires partner review and approval for access to restaurant data. Restaurants can also discuss direct access with their account team.

## Industries

- [Cafes and restaurants](https://joinfinn.com/industries/restaurants): Reservations, catering, guest questions, and daily prep.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

[All integrations](https://joinfinn.com/integrations)

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