Source: https://joinfinn.com/integrations/oracle-opera-cloud

# Oracle OPERA Cloud

## Oracle OPERA Cloud + Finn.

Oracle OPERA Cloud integration with Finn. Oracle OPERA Cloud manages hotel reservations, guest profiles, room assignments, and front-desk operations.

Business function: Hotels and guest services.

## What you can do with Oracle OPERA Cloud.

Oracle OPERA Cloud manages hotel reservations, guest profiles, room assignments, and front-desk operations.

### Run multi-property reservation sales

Finn handles booking conversations across hotels, room types, and rate options.

**Typically handled by:** Central reservation office or hotel sales agent

**Starts when:** A guest asks to reserve rooms at one or more properties.

#### What Finn handles

1. Collect dates, guest counts, location preferences, and room requirements.
2. Check OPERA Cloud availability and explain the applicable rates and booking conditions.
3. Create the selected reservation with the correct guest profile and required deposit arrangement.
4. Confirm the recorded booking and send its details to the guest.

**The result:** The reservation is recorded at the selected property with its guest and payment requirements.

### Manage complex reservation changes

Finn coordinates extensions, room moves, linked stays, and cancellations from request to confirmation.

**Typically handled by:** Reservation support specialist

**Starts when:** A guest or organizer asks to change an existing stay.

#### What Finn handles

1. Retrieve the reservation, linked rooms, and applicable rate and cancellation terms.
2. Check alternative dates or properties and explain the price and room implications.
3. Apply the selected change through the OPERA Cloud reservation workflow and coordinate payment adjustments.
4. Confirm the resulting reservation and notify the guest and affected departments.

**The result:** The linked booking details and operational instructions reflect the accepted change.

### Complete pre-arrival guest administration

Finn manages the guest information, registration, and special-request work ahead of arrival.

**Typically handled by:** Front office coordinator

**Starts when:** A reservation enters the arrival preparation window.

#### What Finn handles

1. Read the reservation, guest profile, deposit status, and hotel requirements.
2. Collect missing details and send the property’s registration or payment instructions.
3. Record service preferences and arrange special requests with the relevant departments.
4. Send arrival details and report the completed preparation to the front desk.

**The result:** The arrival record contains the information and arrangements needed for check-in.

### Coordinate group rooming lists and arrivals

Finn runs the back-and-forth with group organizers and the hotel’s operating teams.

**Typically handled by:** Group reservations team

**Starts when:** A group block opens or the organizer sends a rooming-list update.

#### What Finn handles

1. Read the block allocation, dates, billing instructions, and agreed terms.
2. Collect and update guest names, room assignments, arrival details, and missing requirements.
3. Track deposit and registration follow-up with the organizer and hotel accounting team.
4. Send the current rooming list and arrival briefing to the relevant departments.

**The result:** The group’s reservation and arrival records are complete and consistent.

### Coordinate room readiness and room moves

Finn connects front desk decisions with housekeeping and engineering follow-up.

**Typically handled by:** Front office and housekeeping coordinators

**Starts when:** A room needs attention or a guest must move.

#### What Finn handles

1. Read the affected room and reservation status and collect the required work.
2. Arrange the room change or department task through the hotel’s OPERA Cloud and service workflows.
3. Follow staff updates and track the guest’s communications.
4. Record staff-confirmed readiness and the completed move or service result.

**The result:** The room record and guest instructions match the actual operational outcome.

### Run concierge and in-stay service requests

Finn carries hotel service requests through assignment, fulfillment, and guest follow-up.

**Typically handled by:** Concierge or guest relations team

**Starts when:** A guest asks for hotel information, an amenity, or help with their stay.

#### What Finn handles

1. Use the guest profile, reservation, and hotel knowledge to answer routine questions.
2. Arrange the requested service in the connected hotel task or booking system.
3. Track the department’s response and keep the guest informed.
4. Record completion and any manager-authorized remedy in the stay’s service history.

**The result:** The guest request reaches a documented answer or completed service.

### Resolve folio and payment questions

Finn handles charge explanations and billing follow-up across guest, company, and group accounts.

**Typically handled by:** Front desk cashier or accounts receivable team

**Starts when:** A guest or corporate booker asks about a bill.

#### What Finn handles

1. Read folio charges, payments, deposits, and charge-routing instructions.
2. Explain which charges belong to the guest, company, or group account.
3. Collect evidence for disputed items and track the accounting owner’s correction or decision.
4. Deliver the resulting folio or receipt and complete payment follow-up through the hotel’s processor.

**The result:** The recipient gets the correct billing record and a documented resolution.

### Coordinate checkout and departure follow-up

Finn runs the administrative steps surrounding departure and unfinished stay items.

**Typically handled by:** Front desk departure team

**Starts when:** A guest is checking out or has left with an unresolved request.

#### What Finn handles

1. Read the departure record and outstanding payment or service items.
2. Send checkout instructions and complete the property’s departure workflow once its requirements are met.
3. Coordinate forgotten belongings and unfinished service requests with hotel staff.
4. Send the final documents and record the completed departure follow-up.

**The result:** The stay closes with its billing, guest communication, and open requests accounted for.

### Maintain guest and corporate profile information

Finn manages profile updates and the downstream arrangements they affect.

**Typically handled by:** Guest profile or corporate accounts administrator

**Starts when:** A guest or account contact supplies changed details.

#### What Finn handles

1. Match the OPERA Cloud profile and collect the exact requested update.
2. Update contact information and recorded preferences through the profile workflow.
3. Coordinate changes to upcoming reservations or corporate billing instructions with the responsible account owner.
4. Confirm the completed update and retain the request history.

**The result:** The profile and affected reservations reflect the accepted account changes.

### Produce daily front-office exception reports

Finn assembles the daily operational review and follows discrepancies through correction.

**Typically handled by:** Night auditor or rooms division analyst

**Starts when:** The hotel reaches its daily close or management review time.

#### What Finn handles

1. Gather arrivals, departures, in-house stays, room status, deposits, and unsettled folios.
2. Identify specific records requiring action and contact the relevant department.
3. Track the corrections and update the connected reporting or task system.
4. Deliver a source-linked daily report with completed work and remaining owners.

**The result:** The next shift starts with current operating information and accountable exceptions.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Oracle OPERA Cloud.

The Oracle hospitality partner process requires onboarding and the customer’s approval for access to the selected properties and services.

## Industries

- [Hospitality](https://joinfinn.com/industries/hospitality): Arrivals, room readiness, guest requests, and checkout.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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