Source: https://joinfinn.com/integrations/recharge

# Recharge

## Recharge + Finn.

Recharge integration with Finn. Recharge manages recurring product subscriptions, including upcoming charges, delivery schedules, and customer subscription changes.

Business function: Commerce and retail.

## What you can do with Recharge.

Recharge manages recurring product subscriptions, including upcoming charges, delivery schedules, and customer subscription changes.

### Handle the subscriber service desk

Finn manages recurring-order questions with the subscription, charge, and delivery history in view.

**Typically handled by:** Subscription support team or outsourced customer-service agency

**Starts when:** A subscriber asks about their next delivery, charge, products, or account.

#### What Finn handles

1. Match the customer to the correct Recharge subscription, upcoming charge, and recent orders.
2. Explain the recorded schedule and resolve routine product or billing questions using the brand’s policies.
3. Complete the customer’s eligible account or subscription request through the supported Recharge action.
4. Verify the saved result and close the linked support conversation with a clear confirmation.

**The result:** The subscriber’s request is completed against the correct agreement with the next delivery and charge clearly explained.

### Reschedule the next delivery

Finn handles the complete scheduling conversation when customers have too much product, are traveling, or need an earlier shipment.

**Typically handled by:** Subscription operations coordinator

**Starts when:** A customer wants to skip an order, change frequency, or move the next charge date.

#### What Finn handles

1. Read the next charge and delivery schedule and check for orders already in fulfillment.
2. Offer the supported schedule choices and explain how each affects the next charge.
3. Apply the subscriber’s confirmed skip, date, or frequency change in Recharge.
4. Read back the resulting schedule and coordinate any already-created order through the connected store.

**The result:** The customer has a confirmed recurring schedule and any existing shipment is handled separately.

### Run product swaps and add-ons

Finn takes a customer’s recurring-product change through availability checks, subscription updates, and delivery confirmation.

**Typically handled by:** Retention team or subscription concierge

**Starts when:** A subscriber wants a different product, quantity, or one-time addition.

#### What Finn handles

1. Read the active Recharge subscription and match eligible replacement items with the connected store catalog.
2. Explain current product, price, quantity, and next-charge implications.
3. Apply the confirmed supported subscription update or one-time add-on.
4. Verify the next charge contents and notify the subscriber of the exact change.

**The result:** The upcoming recurring order contains the accepted products and quantities with its charge details recorded.

### Resolve failed recurring charges

Finn coordinates the customer follow-up and account correction work around Recharge payment failures.

**Typically handled by:** Subscription billing team

**Starts when:** A queued recurring charge fails or needs updated payment information.

#### What Finn handles

1. Read the failed charge, subscription, and configured recovery process.
2. Contact the customer with the appropriate secure payment-update path and explain the affected order.
3. Follow the platform’s supported recovery action after the payment issue is addressed.
4. Verify the resulting charge and order status before reporting recovery or coordinating fulfillment.

**The result:** Recovered charges are confirmed and remaining failures have an explicit customer-service outcome.

### Complete cancellation without loose ends

Finn handles a subscriber’s cancellation across the agreement, queued charges, store orders, and customer communication.

**Typically handled by:** Cancellation support team

**Starts when:** A subscriber confirms that they want to stop recurring deliveries.

#### What Finn handles

1. Identify the subscription and explain any order already charged or being fulfilled.
2. Offer a relevant alternative only when appropriate, while keeping cancellation available.
3. Apply the subscriber’s confirmed cancellation and coordinate affected existing orders through the connected store.
4. Verify the canceled agreement and send the final billing and delivery explanation.

**The result:** Recurring billing is ended as requested and existing-order exceptions are clearly recorded.

### Coordinate address changes across subscriptions

Finn carries a customer’s move through each affected subscription and shipment instead of changing one record and leaving others behind.

**Typically handled by:** Account support specialist

**Starts when:** A subscriber asks to use a new delivery address.

#### What Finn handles

1. Verify the requester and identify the subscriptions and upcoming charges using the affected address.
2. Collect the complete new address and check which shipments can still be changed.
3. Apply the supported Recharge address changes and coordinate current orders in the connected store or shipping tool.
4. Read back the affected records and confirm which delivery uses the new address.

**The result:** The subscriber knows exactly which subscriptions and shipments now use the corrected address.

### Manage out-of-stock subscription exceptions

Finn coordinates subscribers, merchandising, and fulfillment when a recurring item cannot be supplied as expected.

**Typically handled by:** Subscription operations and merchandising teams

**Starts when:** A subscribed product becomes unavailable before a queued delivery.

#### What Finn handles

1. Match the stock issue in the connected store or warehouse to affected Recharge subscriptions.
2. Contact subscribers with the brand’s approved swap, skip, or rescheduling options.
3. Apply each confirmed supported change and coordinate the resulting store orders.
4. Verify the updated charge schedules and report customers still awaiting a decision.

**The result:** Affected subscriptions have a confirmed alternative or an explicitly tracked unresolved choice.

### Run the recurring-revenue operating review

Finn assembles the weekly subscription picture and follows through on the exceptions behind the numbers.

**Typically handled by:** Subscription operations analyst or retention agency

**Starts when:** The team reviews renewals, failed charges, cancellations, and customer requests.

#### What Finn handles

1. Collect the relevant Recharge subscription, charge, and order records for the agreed period.
2. Connect cancellation reasons and service history from the customer-support system.
3. Run approved follow-up tasks for failed charges, unresolved changes, and customer-requested reactivation.
4. Report verified charge outcomes and outstanding work with links to the underlying records.

**The result:** The operating report connects recurring activity to completed customer work and actual charge results.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Recharge.

## Industries

- [DTC brands](https://joinfinn.com/industries/dtc): Order changes, delivery follow-ups, returns, and retention.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

[All integrations](https://joinfinn.com/integrations)

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