Source: https://joinfinn.com/integrations/sevenrooms

# SevenRooms

## SevenRooms + Finn.

SevenRooms integration with Finn. SevenRooms brings restaurant reservations, table management, guest profiles, and retention marketing together.

Business function: Restaurants and dining.

## What you can do with SevenRooms.

SevenRooms brings restaurant reservations, table management, guest profiles, and retention marketing together.

### Run the restaurant booking desk

Finn handles reservation questions and completes the booking conversation.

**Typically handled by:** Host stand or outsourced reservation service

**Starts when:** A guest asks to reserve a table or experience.

#### What Finn handles

1. Collect date, time, party size, and seating or occasion requirements.
2. Check SevenRooms availability and explain the relevant booking or experience terms.
3. Create the selected reservation and complete its deposit or prepayment flow when required.
4. Send the recorded confirmation and restaurant arrival details.

**The result:** The guest receives a confirmed reservation and clear booking conditions.

### Manage booking changes and waitlist follow-up

Finn handles the conversation when a guest needs another time or is waiting for an opening.

**Typically handled by:** Reservation coordinator

**Starts when:** A guest requests a change or a suitable opening becomes available.

#### What Finn handles

1. Read the reservation or waitlist request and current availability.
2. Offer suitable choices and explain any changed booking conditions.
3. Complete the accepted reservation update or booking.
4. Send confirmation and record the guest’s decision in the connected service history.

**The result:** The guest has an updated booking or a documented waitlist outcome.

### Sell and coordinate private dining events

Finn carries organizer inquiries through event details, confirmation, and operating instructions.

**Typically handled by:** Private dining sales team

**Starts when:** An organizer asks about a group event.

#### What Finn handles

1. Collect the date, group size, space, menu, and budget requirements.
2. Share the restaurant’s available arrangements and answer questions about minimums and terms.
3. Complete the selected event booking and coordinate its agreement and payment requirements.
4. Send the organizer confirmation and deliver the final event brief to the restaurant team.

**The result:** The event is recorded with its agreed details and financial requirements.

### Complete guest profile and occasion preparation

Finn gathers the information needed for a prepared, personal restaurant visit.

**Typically handled by:** Guest relations or concierge team

**Starts when:** A new reservation or profile update includes a guest request.

#### What Finn handles

1. Read the reservation and relevant SevenRooms guest history and preferences.
2. Collect details about the occasion or requested accommodation.
3. Record the guest’s request and arrange any extras through the connected service and payment tools.
4. Send the host team the arrival briefing and confirm the arrangement with the guest.

**The result:** The guest profile and service team reflect the requested experience.

### Run restaurant marketing campaigns through booking

Finn handles targeting, replies, and the reservations that follow a campaign.

**Typically handled by:** Restaurant marketing agency

**Starts when:** A promotion, event, or return-visit campaign begins.

#### What Finn handles

1. Build the audience from guest history and contact preferences.
2. Send the campaign through SevenRooms marketing or the connected marketing service.
3. Answer guest questions and check current booking options.
4. Complete the selected reservation or purchase and record the campaign result.

**The result:** Campaign activity is connected to actual guest responses and bookings.

### Recover lapsed guests

Finn carries the win-back conversation from a relevant invitation to a recorded guest decision.

**Typically handled by:** Guest retention team

**Starts when:** A guest reaches the restaurant’s return-visit window.

#### What Finn handles

1. Review the guest’s visit history and permitted preferences.
2. Send an appropriate invitation through the connected messaging service.
3. Resolve unanswered service concerns and offer suitable availability.
4. Complete the new booking or record the guest’s decline or opt-out.

**The result:** The guest has a new reservation or a clear response guiding future contact.

### Resolve guest feedback and service concerns

Finn handles the back-and-forth required to close a guest’s issue.

**Typically handled by:** Reputation management agency

**Starts when:** Feedback or a direct message raises a restaurant service concern.

#### What Finn handles

1. Read the feedback and relevant reservation or connected POS context.
2. Respond through the connected guest service channel and collect any missing details.
3. Coordinate the restaurant’s chosen remedy and track its completion.
4. Confirm the result with the guest and retain the service history.

**The result:** The concern receives a documented response and completed follow-up.

### Connect hotel guests with restaurant bookings

Finn manages the dining reservation work between a hotel concierge, the guest, and restaurant staff.

**Typically handled by:** Hotel concierge or food and beverage coordinator

**Starts when:** A hotel guest asks for a restaurant booking.

#### What Finn handles

1. Read the guest’s request and the hotel information shared through the connected hotel system.
2. Check restaurant availability and explain suitable dining options.
3. Complete the selected SevenRooms reservation and record relevant arrival or occasion requests.
4. Send the guest and concierge the confirmation and update the restaurant’s host briefing.

**The result:** The hotel guest has a confirmed dining arrangement across the two teams.

### Produce restaurant group reporting and follow-up

Finn assembles cross-venue operating reports and follows management actions to their owners.

**Typically handled by:** Restaurant group analyst

**Starts when:** The group’s reporting cycle begins.

#### What Finn handles

1. Gather bookings, guest activity, campaign results, and connected POS spend information for the selected venues.
2. Explain changes and identify the venues or service periods behind exceptions.
3. Deliver the report and answer management questions from its records.
4. Track selected marketing or service actions in the connected team system.

**The result:** The group has a consistent performance report and accountable follow-up.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from SevenRooms.

SevenRooms requires its partnership process and approved access to the integration documentation.

## Industries

- [Cafes and restaurants](https://joinfinn.com/industries/restaurants): Reservations, catering, guest questions, and daily prep.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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