Source: https://joinfinn.com/integrations/shipstation

# ShipStation

## ShipStation + Finn.

ShipStation integration with Finn. ShipStation manages shipping orders, carrier rates, shipments, and shipping labels for online sellers.

Business function: Commerce and retail.

## What you can do with ShipStation.

ShipStation manages shipping orders, carrier rates, shipments, and shipping labels for online sellers.

### Run the daily shipping desk

Finn handles the digital work between a ready-to-ship order and a documented handoff to the warehouse or carrier.

**Typically handled by:** Shipping coordinator or outsourced fulfillment administrator

**Starts when:** Paid orders are released for fulfillment by the connected store.

#### What Finn handles

1. Gather the order items, package information, shipping address, and promised service level.
2. Check supported address validation and compare eligible carrier rates against the business’s shipping rules.
3. Create the authorized shipment and label and send the documents to the warehouse’s connected work queue.
4. Verify the label and tracking reference and update the originating store order.

**The result:** The order has usable shipping documents and a traceable warehouse handoff; people still pack and dispatch the parcel.

### Resolve address and label exceptions

Finn completes the repetitive customer and warehouse coordination behind shipments that cannot be labeled correctly.

**Typically handled by:** Fulfillment support team

**Starts when:** An address is incomplete, a label fails, or package information is missing.

#### What Finn handles

1. Read the shipment and identify the specific missing or rejected information.
2. Collect the correction from the customer or warehouse through the connected communication channel.
3. Apply the accepted details and create or replace the supported shipping label.
4. Verify the usable label and notify the warehouse that the shipment can proceed.

**The result:** The shipping exception is resolved with a valid label or an owned carrier restriction requiring a decision.

### Handle delayed and failed deliveries

Finn manages tracking investigations and customer updates across the carrier, store, and support inbox.

**Typically handled by:** Delivery support team or post-purchase service agency

**Starts when:** Tracking indicates a delay, failed delivery, or unexplained lack of movement.

#### What Finn handles

1. Read ShipStation shipment details and the available carrier tracking events.
2. Ask for missing delivery information and open the supported carrier investigation or warehouse follow-up.
3. Run an approved resend or refund workflow in the connected store when the business’s policy permits it.
4. Track the recorded resolution and keep the customer informed until the case reaches an owned outcome.

**The result:** The delivery problem has a documented resolution or a tracked carrier investigation with current customer updates.

### Run return-shipping coordination

Finn handles the logistics work of returning an item while the store owns refund and exchange decisions.

**Typically handled by:** Returns logistics coordinator

**Starts when:** The connected store authorizes a product return.

#### What Finn handles

1. Read the original shipment, return destination, package details, and approved return instructions.
2. Generate the supported return label and send the customer the correct shipping information.
3. Follow return tracking and notify the warehouse when receipt needs confirmation.
4. Pass the recorded receipt and inspection outcome to the connected store’s refund or exchange workflow.

**The result:** The return shipment is tracked through receipt and the store has the evidence needed to finish the customer resolution.

### Prepare international shipment paperwork

Finn assembles shipping data and supported customs documents from the business’s approved product and order records.

**Typically handled by:** Export shipping administrator

**Starts when:** An international order is ready for dispatch.

#### What Finn handles

1. Gather product descriptions, quantities, values, origin, and the business’s approved classification information.
2. Check the selected carrier’s required fields and obtain missing declarations from the responsible shipper.
3. Create the supported shipment, label, and customs documentation using the accepted data.
4. Verify the document references and deliver the packet to the warehouse or carrier handoff.

**The result:** The shipment has completed paperwork based on the shipper’s declarations, with unresolved restrictions clearly assigned.

### Consolidate orders from selling channels

Finn coordinates the administrative work of bringing orders into the shipping operation with consistent references and fulfillment instructions.

**Typically handled by:** Marketplace operations team

**Starts when:** Orders arrive from multiple connected stores or marketplaces.

#### What Finn handles

1. Collect accepted order records and their customer, item, package, and channel references.
2. Match the products and warehouse routing rules required by the ShipStation setup.
3. Create or update the supported shipping orders and run the approved shipment preparation process.
4. Send confirmed shipment references back to each source channel and report unmatched orders.

**The result:** Each accepted channel order has a traceable shipping record and the correct source-channel update.

### Close shipping batches and carrier handoffs

Finn manages the paperwork and status reconciliation behind the end-of-day shipping close.

**Typically handled by:** Warehouse shipping lead

**Starts when:** The warehouse finishes a dispatch batch or a carrier collection window approaches.

#### What Finn handles

1. Read the completed shipment and label records for the selected carrier and warehouse.
2. Resolve missing shipment details and generate supported manifests or handoff documentation.
3. Send the packet to the warehouse and collect its actual carrier-handoff confirmation.
4. Reconcile the batch with store fulfillment updates and identify labeled parcels that were not dispatched.

**The result:** The dispatch batch has documented carrier handoff and a clear list of shipments still in the warehouse.

### Review shipping costs and service exceptions

Finn turns shipping activity into a practical operating review for the fulfillment team.

**Typically handled by:** Logistics analyst or fulfillment agency

**Starts when:** The business reviews carrier costs, service choices, or delivery problems.

#### What Finn handles

1. Collect the relevant shipment, rate, label, and tracking records.
2. Compare purchased services with the business’s approved rules and connected order promises.
3. Open follow-up work for avoidable service mismatches or carrier billing questions.
4. Deliver a record-linked report showing actual charges, delivery evidence, and outstanding investigations.

**The result:** The team receives a shipping-cost review and tracked follow-up based on recorded charges and service results.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from ShipStation.

## Industries

- [DTC brands](https://joinfinn.com/industries/dtc): Order changes, delivery follow-ups, returns, and retention.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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