Source: https://joinfinn.com/integrations/siteminder

# SiteMinder

## SiteMinder + Finn.

SiteMinder integration with Finn. SiteMinder connects hotel booking systems and applications through room availability, rates, and reservation updates.

Business function: Hotels and guest services.

## What you can do with SiteMinder.

SiteMinder connects hotel booking systems and applications through room availability, rates, and reservation updates.

### Run reservation-triggered guest communication

Finn manages guest follow-up across new bookings, changes, cancellations, and departures.

**Typically handled by:** Guest communication team or hospitality agency

**Starts when:** SiteMinder Exchange delivers a reservation update.

#### What Finn handles

1. Read the reservation event and match the guest, property, dates, and current booking status.
2. Choose the relevant confirmation, preparation, change, or departure message.
3. Send it through the connected guest messaging service and handle replies using the hotel’s information.
4. Record the response and complete any resulting task in the connected property management system.

**The result:** Each booking event reaches the guest with accurate information and tracked follow-up.

### Turn hotel inquiries into completed bookings

Finn handles the sales conversation using the room and rate information available through SiteMinder.

**Typically handled by:** Reservation sales agent

**Starts when:** A guest asks about room availability or prices.

#### What Finn handles

1. Collect dates, guests, and room requirements and retrieve available rates for the connected property.
2. Explain the options and relevant booking conditions.
3. Complete the guest’s selection through the connected booking engine or property management system.
4. Confirm the resulting reservation and send the stay details.

**The result:** The inquiry ends in a confirmed booking or a recorded guest decision.

### Execute hotel distribution decisions

Finn puts the revenue team’s rate and inventory decisions into connected booking channels.

**Typically handled by:** Channel manager or revenue management agency

**Starts when:** The hotel changes its rates, inventory, or booking restrictions.

#### What Finn handles

1. Collect the selected rooms, rate plans, dates, and revenue decisions.
2. Use the connected PMS or revenue system’s pmsXchange workflow to send the updates.
3. Check the resulting distribution records and investigate rejected or mismatched changes.
4. Report completed changes and the remaining exceptions to the revenue owner.

**The result:** The selected distribution changes are recorded with a clear exception list.

### Resolve reservation delivery exceptions

Finn completes the coordination normally required when booking records disagree across systems.

**Typically handled by:** Distribution support analyst

**Starts when:** A reservation is missing, duplicated, or inconsistent between a channel and the property system.

#### What Finn handles

1. Compare the reservation, modification, and cancellation records across SiteMinder and the connected PMS.
2. Identify the specific missing or conflicting booking information.
3. Coordinate the correction in the system that owns the booking and verify the receiving record.
4. Inform hotel staff and the guest when their instructions change, then close the exception.

**The result:** The reservation records agree and affected people receive the corrected information.

### Coordinate arrivals and room preparation

Finn turns reservation and guest-status updates into completed hotel preparation work.

**Typically handled by:** Front office coordinator

**Starts when:** A new arrival or reservation change affects the hotel’s schedule.

#### What Finn handles

1. Read the guest dates and reservation status received through SiteMinder Exchange.
2. Create the arrival and room-preparation tasks in the connected PMS or housekeeping system.
3. Follow up on missing guest information and staff-reported room readiness.
4. Send the guest accurate arrival instructions and record the completed preparation.

**The result:** The arrival is prepared across guest communication and hotel operations.

### Run post-stay marketing and service recovery

Finn follows completed stays through feedback, issue resolution, and relevant return-booking conversations.

**Typically handled by:** Hotel marketing agency

**Starts when:** A checkout event or guest campaign starts.

#### What Finn handles

1. Match the stay to the guest’s contact preferences and campaign rules.
2. Send the appropriate message through the connected marketing platform.
3. Handle feedback, coordinate service recovery, or check current room options for a return visit.
4. Complete the resulting booking or service task and record the guest’s response.

**The result:** The campaign leads to a recorded guest outcome and completed follow-up.

### Reconcile reservation payment records

Finn carries available SiteMinder payment transaction information into the hotel’s accounting review.

**Typically handled by:** Hotel accounting assistant

**Starts when:** A reservation payment, refund, or daily close needs reconciliation.

#### What Finn handles

1. Retrieve the transaction records exposed by the hotel’s certified pmsXchange connection.
2. Match them to the reservation, PMS folio, and connected payment processor’s result.
3. Investigate differences with the billing owner and record their correction.
4. Deliver the reconciled report and the remaining accounting actions.

**The result:** Payment reporting reflects the processor and reservation records without assuming a successful charge.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from SiteMinder.

SiteMinder’s partner process includes setup and certification of reservation updates before a connection goes live.

## Industries

- [Hospitality](https://joinfinn.com/industries/hospitality): Arrivals, room readiness, guest requests, and checkout.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

[All integrations](https://joinfinn.com/integrations)

[Discuss this integration](https://joinfinn.com/contact)

[Discuss your workflow](https://joinfinn.com/contact) · [How it works](https://joinfinn.com/demo/app/#/w/borough/overview) · [Get started](https://joinfinn.com/app/#/signup)