Source: https://joinfinn.com/integrations/staffbase

# Staffbase

## Staffbase + Finn.

Staffbase integration with Finn. Staffbase manages employee communication, company news, and internal information channels.

Business function: Knowledge and documents.

## What you can do with Staffbase.

Staffbase manages employee communication, company news, and internal information channels.

### Run an employee campaign from message to follow-up

Finn completes the production and coordination behind a company-wide communication.

**Typically handled by:** Internal communications campaign manager

**Starts when:** Leadership accepts a message, employee audience and intended action.

#### What Finn handles

1. Collect the final message and organize the Staffbase intranet, app and email content selected for the audience.
2. Coordinate the factual review and obtain the communications owner's publishing decision.
3. Release the campaign through the chosen channels and handle routine employee questions.
4. Report actual reach and responses and publish the owner's accepted follow-up or correction.

**The result:** The campaign is delivered and its employee response and follow-up are recorded.

### Make a policy update useful to employees

Finn carries a policy change through current instructions and completed service follow-up.

**Typically handled by:** HR communications coordinator

**Starts when:** The policy owner approves a change employees need to act on.

#### What Finn handles

1. Identify the Staffbase pages and employee audiences affected by the change.
2. Update the instructions from the owner's final policy and prepare the practical next steps.
3. Publish the accepted content and distribute the change through the relevant employee channels.
4. Answer routine questions and complete the related Workday or ServiceNow requests after their required decisions.

**The result:** Employees have current policy instructions and their resulting administrative work is handled.

### Run a new hire's company-information journey

Finn coordinates the communications and administrative follow-through behind employee onboarding.

**Typically handled by:** Employee experience onboarding coordinator

**Starts when:** Workday confirms a new employee and start date.

#### What Finn handles

1. Assemble the relevant Staffbase company information, team resources and first-week instructions.
2. Send the employee the communications appropriate to their role and stage of onboarding.
3. Collect practical questions and complete the corresponding routine Workday or ServiceNow tasks.
4. Record completed onboarding communications and service outcomes and bring remaining work to the manager.

**The result:** The new hire receives the right information and completed administrative follow-through.

### Turn employee feedback into a completed communications response

Finn closes the loop after employees respond to a campaign or alignment survey.

**Typically handled by:** Employee listening and communications coordinator

**Starts when:** A Staffbase campaign survey closes or employee responses reveal a recurring question.

#### What Finn handles

1. Collect the results available to the authorized audience, preserving privacy and aggregation rules.
2. Organize the specific questions and themes for the relevant leadership, HR or communications owner.
3. Record the owner's selected response and create any operational follow-up in Asana or ServiceNow.
4. Publish the accepted employee update and record which actions were completed.

**The result:** Employee feedback produces a published response and documented operational follow-up.

### Keep the employee information library current

Finn completes the review and correction work behind trusted internal content.

**Typically handled by:** Employee content operations administrator

**Starts when:** An information owner requests a review or employees report outdated instructions.

#### What Finn handles

1. Gather the affected Staffbase articles, pages and linked resources.
2. Collect the subject owners' current information and decisions about replacing or retiring outdated material.
3. Publish the selected revisions through the company's content review process.
4. Notify affected employees of meaningful changes and record the content's ownership and next review.

**The result:** The employee information is current and has a documented maintenance owner.

### Communicate an office change through its final update

Finn coordinates employee information when a site's normal arrangements change.

**Typically handled by:** Workplace communications coordinator

**Starts when:** The site owner confirms changed office hours, access arrangements or a temporary closure.

#### What Finn handles

1. Collect the site owner's final instructions, affected locations, timing and employee audience.
2. Prepare the Staffbase announcement with the practical arrival, work and contact information.
3. Obtain the responsible owner's publication decision and distribute the update through the selected channels.
4. Handle routine employee questions and publish the owner's final reopening or updated-arrangements notice.

**The result:** Employees have current site instructions and the communications record includes the final update.

### Turn campaign reporting into the next released improvement

Finn completes the review and production cycle behind internal communications planning.

**Typically handled by:** Internal communications operations analyst

**Starts when:** A campaign reaches its review date.

#### What Finn handles

1. Gather Staffbase audience reach, engagement and permitted survey results for the campaign.
2. Collect the relevant employee questions and separate observed responses from assumptions about understanding.
3. Record the communications owner's selected changes to content, audience or timing.
4. Produce and publish the accepted follow-up and record what changed for the next review.

**The result:** The campaign review produces a released communication improvement and a clear measurement record.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Staffbase.

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