Source: https://joinfinn.com/integrations/stripe

# Stripe

## Stripe + Finn.

Stripe integration with Finn. Stripe handles online payments and recurring billing with customer, subscription, and invoice records.

Business function: Payments and subscriptions.

## What you can do with Stripe.

Stripe handles online payments and recurring billing with customer, subscription, and invoice records.

### Collect overdue invoices

Finn runs the customer conversation and follow-up around open invoices while Stripe remains the payment record.

**Typically handled by:** Accounts receivable team or outsourced collections administrator

**Starts when:** An invoice becomes overdue or a customer asks how to settle a balance.

#### What Finn handles

1. Read the invoice, due date, payment attempts, and the customer’s current billing history.
2. Explain the balance, resolve routine invoice questions, and send the correct hosted payment page.
3. Follow the business’s approved reminder process and route disputes or special terms to the responsible owner.
4. Check Stripe’s payment result before closing the collection task and updating the connected accounting record.

**The result:** Paid invoices are confirmed and unpaid or disputed balances have a documented next step.

### Recover failed subscription payments

Finn follows up on failed recurring payments without confusing a sent payment link with recovered revenue.

**Typically handled by:** Billing support team and retention operations

**Starts when:** Stripe records a failed subscription payment or required customer action.

#### What Finn handles

1. Check the invoice, subscription state, failure reason, and Stripe’s existing retry schedule.
2. Send the appropriate secure payment-update or authentication path through the connected customer channel.
3. Answer billing questions and coordinate any approved account change without duplicating Stripe’s recovery attempts.
4. Verify the new invoice and subscription state, then update the connected customer-service record.

**The result:** Recovered payments are verified; remaining failures have a recorded explanation and next action.

### Turn an accepted sale into a paid invoice

Finn handles the billing administration between a confirmed commercial agreement and a recorded customer payment.

**Typically handled by:** Sales operations coordinator or bookkeeping service

**Starts when:** A customer accepts a quote or the business confirms a billable job.

#### What Finn handles

1. Read the approved customer, items, prices, terms, and billing details from the connected sales or service system.
2. Create the appropriate Stripe invoice or supported quote-to-invoice flow using the agreed details.
3. Send the invoice, answer payment questions, and follow its due-date process.
4. Verify the payment outcome and update the originating job or sales record.

**The result:** The accepted work has a traceable invoice and confirmed payment status in both systems.

### Manage subscription changes

Finn carries a customer’s confirmed plan change through billing and the connected product’s access rules.

**Typically handled by:** Subscription support team

**Starts when:** A customer requests an upgrade, downgrade, quantity change, or billing-schedule adjustment.

#### What Finn handles

1. Retrieve the subscription, current items, billing period, and applicable change rules.
2. Explain the supported billing impact and collect the customer’s confirmed choice.
3. Apply the approved Stripe subscription change and pass any access update to the connected product.
4. Read back the resulting subscription and invoice and send an accurate confirmation.

**The result:** Billing and product access reflect the accepted change, including any recorded immediate or future charge.

### Complete cancellation and offboarding

Finn handles cancellation logistics across billing, customer communication, and the product that owns access.

**Typically handled by:** Customer success operations and billing support

**Starts when:** A customer confirms that they want to end a subscription.

#### What Finn handles

1. Identify the correct subscription and explain the applicable end date and outstanding balance.
2. Record the customer’s cancellation choice without making a retention conversation a barrier.
3. Apply the authorized Stripe cancellation and coordinate product access through the connected application.
4. Verify the final subscription state and send the customer the end date and any remaining billing details.

**The result:** Cancellation is recorded correctly and the customer receives a clear account and billing outcome.

### Run refunds from request to confirmation

Finn manages the operational refund process across support, Stripe, and the system that sold the product or service.

**Typically handled by:** Payments support team

**Starts when:** A refund is authorized under the business’s policy or recorded customer-service decision.

#### What Finn handles

1. Match the request to the original payment and the authorized amount and reason.
2. Check any existing refund or dispute and coordinate the related order or service cancellation.
3. Create the supported Stripe refund and track its actual processing status.
4. Update the connected support and accounting records and send the customer the recorded result.

**The result:** The refund has a processor reference and confirmed status, with pending or failed outcomes followed through.

### Manage the dispute response

Finn collects evidence, completes the response workflow, and follows a payment dispute through its processor decision.

**Typically handled by:** Chargeback specialist or outsourced dispute service

**Starts when:** A new dispute or evidence deadline appears in Stripe.

#### What Finn handles

1. Read the dispute reason and deadline and retrieve the related payment and customer records.
2. Collect delivery, usage, agreement, and communication evidence from the connected business tools.
3. Submit the authorized response through Stripe’s supported process and retain its submission receipt.
4. Track the final decision and reconcile its financial effect in the connected accounting system.

**The result:** The response and decision are recorded with supporting evidence; winning the dispute is never assumed.

### Reconcile payouts and transaction activity

Finn handles the daily work of matching customer payments, fees, refunds, and disputes to payout reports.

**Typically handled by:** Bookkeeper or finance operations team

**Starts when:** A payout arrives or the finance team closes a reporting period.

#### What Finn handles

1. Collect the relevant Stripe balance, payout, payment, refund, and dispute records.
2. Match them with bank receipts and sales records from the connected accounting system.
3. Investigate differences and complete approved bookkeeping updates through that system’s workflow.
4. Deliver the reconciliation with linked records and unresolved differences assigned to the finance owner.

**The result:** The reporting period has traceable reconciliation and a clear exception list, not just a gross payment total.

### Resolve invoice and charge questions

Finn handles common billing inquiries with the full invoice and payment history in view.

**Typically handled by:** Billing service desk or virtual assistant

**Starts when:** A customer asks about a charge, receipt, invoice detail, or apparent duplicate.

#### What Finn handles

1. Find the correct Stripe customer, payment, invoice, and any related subscription.
2. Compare the charge with the accepted order or contract in the connected business system.
3. Explain the recorded charge, resend the appropriate document, or run the authorized correction process.
4. Confirm the saved correction or explanation and close the connected support conversation.

**The result:** The customer gets a documented answer or completed billing correction tied to the original transaction.

### Keep customer billing details current

Finn takes administrative billing changes through verification, supported record updates, and customer confirmation.

**Typically handled by:** Billing administrator

**Starts when:** An authorized customer changes billing contacts, address, tax information, or payment method.

#### What Finn handles

1. Verify the requester using the business’s account process and identify the correct Stripe customer.
2. Collect non-sensitive billing corrections and provide a secure hosted path for payment-method details.
3. Update the supported customer records and coordinate corresponding CRM or accounting changes.
4. Read back the saved information and confirm which future invoices or subscriptions use it.

**The result:** Billing records are updated consistently and payment details stay in the appropriate secure collection flow.

### Coordinate trial conversion follow-up

Finn manages the administrative and customer-service work around an approaching trial end.

**Typically handled by:** Customer onboarding team and lifecycle marketing agency

**Starts when:** A Stripe subscription trial nears its configured end date.

#### What Finn handles

1. Check the trial, selected price, saved payment setup, and product usage in the connected application.
2. Send the approved trial-end explanation and answer the customer’s setup or billing questions.
3. Carry the customer’s confirmed continuation, change, or cancellation through the supported subscription workflow.
4. Verify the post-trial invoice and subscription state before updating access or declaring conversion.

**The result:** The trial ends with a confirmed billing and access outcome and a clear record of the customer’s choice.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Stripe.

[Visit Stripe](https://stripe.com/)

## Industries

- [DTC brands](https://joinfinn.com/industries/dtc): Order changes, delivery follow-ups, returns, and retention.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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