Source: https://joinfinn.com/integrations/twelvelabs

# TwelveLabs

## TwelveLabs + Finn.

TwelveLabs integration with Finn. TwelveLabs provides AI tools for searching, understanding, and summarizing video content.

Business function: Knowledge and documents.

## What you can do with TwelveLabs.

TwelveLabs provides AI tools for searching, understanding, and summarizing video content.

### Turn a long recording into a delivered clip package

Finn finds the moments that serve a real content brief and carries them through editing, review, and delivery to the campaign team.

**Typically handled by:** Video content producer

**Starts when:** Marketing approves a recording and a brief for short-form reuse.

#### What Finn handles

1. Use TwelveLabs to analyze the permitted recording and locate segments matching the brief, keeping timestamps and the surrounding context for each selected moment.
2. Build the clip sequence in the connected video editing tool, add the accepted captions and branding, and obtain the content owner's final release decision.
3. Render and store the accepted clips through connected media tools, deliver them to the campaign workspace, and record the final assets and distribution tasks.

**The result:** The campaign team receives a reviewed, rendered clip package with source context and a completed delivery record.

### Make a training video library usable by topic

Finn turns approved training recordings into a structured learning catalog with useful descriptions, chapters, and direct paths to the right lesson.

**Typically handled by:** Learning content librarian

**Starts when:** A training team adds a batch of recordings to its connected media library.

#### What Finn handles

1. Use TwelveLabs to analyze the videos, identify the actual topics and timestamped chapters, and compare them with the training owner's course structure.
2. Create source-linked summaries and topic labels, resolve ambiguous course placement with the training owner, and update the connected learning or media catalog.
3. Deliver the catalog update to the intended learners and training team through connected messaging, and record which recordings now have completed learning metadata.

**The result:** Learners can find the relevant lesson and video moment, and the training catalog contains completed, source-linked metadata.

### Complete the footage search for an editor's brief

Finn searches an existing video library and delivers a precise, source-linked selection that lets the editor start work without manually screening every recording.

**Typically handled by:** Archive footage researcher

**Starts when:** An editor requests footage matching a defined scene, topic, or visual requirement.

#### What Finn handles

1. Search the permitted library with TwelveLabs using the brief's visual and spoken requirements, then inspect the returned segments and their surrounding context.
2. Assemble the selected moments with timestamps, source asset references, and known usage restrictions from the connected media asset system, excluding material that does not fit.
3. Deliver the selection to the connected editing or project workspace, attach the available source assets through the media tool, and record the completed footage request.

**The result:** The editor receives a usable footage selection with source references, relevant context, and recorded delivery.

### Turn recorded customer research into an evidence-linked synthesis

Finn completes the viewing and organization work behind a research batch and delivers findings tied to the exact moments that support them.

**Typically handled by:** Customer research operations analyst

**Starts when:** A researcher closes a permitted customer interview or usability-test batch.

#### What Finn handles

1. Use TwelveLabs to analyze the recordings against the study questions, locate relevant statements and observable interactions, and preserve participant access restrictions.
2. Organize the findings in the connected research workspace, link each observation to its source moment, and separate observed behavior from interpretations needing researcher review.
3. Deliver the accepted synthesis to the product owner, record the completed study packet, and create the follow-up research or product tasks the owner selects.

**The result:** The research team receives a completed synthesis with traceable video evidence and recorded follow-up work.

### Check a video deliverable against its creative brief

Finn reviews a video for the concrete content requirements in an accepted brief and carries confirmed corrections through the production workflow.

**Typically handled by:** Video quality control producer

**Starts when:** A new video cut is submitted for content review.

#### What Finn handles

1. Read the accepted brief and use TwelveLabs to inspect the cut for required scenes, spoken points, visible text, and obvious discrepancies, preserving timestamps for each finding.
2. Send the producer the evidence-linked findings, collect the decision on corrections, and apply the accepted changes through the connected video editing tool.
3. Render the revised cut, repeat the relevant content checks, obtain the producer's release decision, and deliver the accepted asset with the completed review record.

**The result:** The producer receives an accepted video deliverable with documented content checks and completed corrections.

### Answer a customer's question from recorded product sessions

Finn locates the relevant explanation inside approved product recordings and completes the customer response with the right video moment and supporting context.

**Typically handled by:** Customer education specialist

**Starts when:** A customer asks a product question covered in the company's recorded sessions.

#### What Finn handles

1. Read the customer question in the connected support system, use TwelveLabs to locate relevant explanations, and compare the recording with current product guidance.
2. Compose a clear answer with the source timestamps and permitted recording links, identify any change since the session, and resolve missing product facts with the responsible owner.
3. Deliver the accepted answer through the connected support channel, record the source moments and response in the case, and close the information request.

**The result:** The customer receives a current answer and a direct path to the useful explanation, with the response recorded in support.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from TwelveLabs.

[Visit TwelveLabs](https://www.twelvelabs.io/)

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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