Source: https://joinfinn.com/integrations/ukg-pro-wfm

# UKG Pro WFM

## UKG Pro WFM + Finn.

UKG Pro WFM integration with Finn. UKG Pro WFM manages employee schedules, timekeeping, attendance, and absence.

Business function: HR and people.

## What you can do with UKG Pro WFM.

UKG Pro WFM manages employee schedules, timekeeping, attendance, and absence.

### Resolve a missing or incorrect punch

Finn completes the investigation and record work behind a timecard correction.

**Typically handled by:** Timekeeping administrator

**Starts when:** An employee reports a missing punch or incorrect recorded time.

#### What Finn handles

1. Read the UKG Pro WFM timecard, shift and employee's explanation.
2. Collect the supervisor's confirmation of the time actually worked and resolve missing administrative details.
3. Record the authorized correction and bring overtime or pay-treatment exceptions to their responsible owner.
4. Follow the timecard through approval and confirm the corrected payroll handoff with the employee.

**The result:** The timecard reflects confirmed work and the correction has a recorded outcome.

### Close the timekeeping period for payroll

Finn runs the follow-up between the end of a work period and accepted payroll input.

**Typically handled by:** Workforce time administration coordinator

**Starts when:** The timekeeping approval deadline approaches.

#### What Finn handles

1. Gather incomplete timecards, missing approvals and recorded exceptions in UKG Pro WFM.
2. Ask employees and supervisors for the information and decisions needed to finish their records.
3. Apply the confirmed corrections and submit the completed time through the approval process.
4. Reconcile the exported or handed-off time with UKG Pro HCM or the connected payroll system.

**The result:** Payroll receives accepted time records and any remaining exception has a named owner.

### Fill an open shift through confirmed coverage

Finn coordinates the staffing work behind a gap in the published schedule.

**Typically handled by:** Shift coverage coordinator

**Starts when:** A manager identifies an uncovered shift.

#### What Finn handles

1. Read the shift requirements, eligible employee availability and relevant UKG Pro WFM scheduling rules.
2. Contact the eligible employees through the team's communication channel and collect actual availability.
3. Bring overtime, assignment or staffing exceptions to the manager and record the selected coverage.
4. Update the schedule and notify the assigned employee and team of the confirmed arrangement.

**The result:** The shift has recorded, confirmed coverage or an explicit manager-owned staffing decision.

### Complete an employee's shift-swap request

Finn handles the coordination between employees and the manager's schedule decision.

**Typically handled by:** Scheduling service coordinator

**Starts when:** An employee asks to exchange a shift.

#### What Finn handles

1. Read the current shifts, employee availability and the applicable scheduling requirements.
2. Collect the other employee's agreement and resolve practical timing or role questions.
3. Send any required staffing or overtime decision to the manager and record the accepted swap.
4. Update the UKG Pro WFM schedule and notify both employees and the affected team.

**The result:** The shift exchange is confirmed and the published schedule is current.

### Carry approved leave into the working schedule

Finn coordinates the practical staffing changes around a leave decision.

**Typically handled by:** Absence and scheduling coordinator

**Starts when:** The employer records a leave decision affecting scheduled work.

#### What Finn handles

1. Read the approved dates and the affected UKG Pro WFM shifts.
2. Identify the coverage needed and coordinate eligible availability with the team.
3. Record the manager's staffing decision and update the schedule and absence information.
4. Notify the employee and affected coworkers and confirm the final work and return arrangements.

**The result:** The leave record and working schedule agree with the employer's decision.

### Publish the next work schedule and close its changes

Finn runs the administrative scheduling cycle for a team.

**Typically handled by:** Workforce scheduling coordinator

**Starts when:** The next scheduling period opens.

#### What Finn handles

1. Gather the manager's staffing requirements, employee availability and relevant UKG Pro WFM scheduling rules.
2. Prepare the schedule and resolve actual availability or coverage conflicts with the manager and employees.
3. Obtain the manager's final staffing and overtime decisions and publish the accepted schedule.
4. Handle acknowledgments and subsequent change requests and record the final assignments.

**The result:** The team has a published, current schedule with resolved administrative changes.

### Turn a labor exception report into completed follow-up

Finn completes the investigation and coordination behind a workforce review.

**Typically handled by:** Workforce operations analyst

**Starts when:** A manager reviews attendance, overtime or staffing exceptions.

#### What Finn handles

1. Gather the relevant UKG Pro WFM time and schedule records for the review period.
2. Collect the factual explanations behind the specific exceptions without inferring employee intent or misconduct.
3. Record the manager's selected record corrections and staffing actions.
4. Apply the authorized changes and complete the employee communications and payroll handoff they require.

**The result:** The labor review produces documented decisions and completed administrative corrections.

### Make a confirmed employee change effective in the roster

Finn completes the scheduling-record work after HR changes an employee's role or location.

**Typically handled by:** Workforce roster administrator

**Starts when:** UKG Pro HCM records an approved employee start, transfer or departure.

#### What Finn handles

1. Read the effective date, role, location and manager instructions from the employee change.
2. Update the relevant UKG Pro WFM roster and identify affected future shifts.
3. Coordinate the manager's reassignment or coverage decisions and notify the employees affected.
4. Confirm the updated schedule and record completion of the roster handoff.

**The result:** The workforce roster and future schedule reflect the employer-confirmed change.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from UKG Pro WFM.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

[All integrations](https://joinfinn.com/integrations)

[Discuss this integration](https://joinfinn.com/contact)

[Discuss your workflow](https://joinfinn.com/contact) · [How it works](https://joinfinn.com/demo/app/#/w/borough/overview) · [Get started](https://joinfinn.com/app/#/signup)