Source: https://joinfinn.com/integrations/yardi

# Yardi Voyager

## Yardi Voyager + Finn.

Yardi Voyager integration with Finn. Yardi Voyager manages property portfolios, resident records, leases, and financial information.

Business function: Property management.

## What you can do with Yardi Voyager.

Yardi Voyager manages property portfolios, resident records, leases, and financial information.

### Resolve resident account inquiries

Finn carries rent, fee, and payment questions through an explanation and a recorded resolution.

**Typically handled by:** Resident services or property accounting team

**Starts when:** A resident questions their balance or a recent transaction.

#### What Finn handles

1. Read the resident’s lease and ledger through the selected Yardi Voyager interface.
2. Explain the relevant charges, payments, and credits and provide the property’s payment portal link.
3. Collect evidence for disputed entries and track the accounting owner’s decision.
4. Check the resulting ledger and send the resident a final explanation.

**The result:** The resident’s answer reflects the actual account result.

### Run lease renewal follow-up

Finn coordinates the conversations and paperwork needed to complete a renewal cycle.

**Typically handled by:** Renewal coordinator

**Starts when:** A Voyager lease approaches its expiration date.

#### What Finn handles

1. Identify expiring leases and retrieve the property manager’s offer terms.
2. Send the renewal offer and record the resident’s acceptance, questions, or move-out intent in the connected leasing workflow.
3. Coordinate signatures and missing-document follow-up through the leasing or signature service.
4. Retain the completed paperwork and confirm the renewal or move-out update with the lease administration owner.

**The result:** Each lease reaches a documented renewal decision and completed paperwork.

### Coordinate property maintenance from request to closure

Finn runs maintenance communication and follow-up around the property’s work order system.

**Typically handled by:** Maintenance dispatcher or service center

**Starts when:** A resident or site team reports an issue.

#### What Finn handles

1. Match the property and unit in Voyager and collect access details and evidence.
2. Create the work in the connected Yardi maintenance module or service system and arrange the vendor assignment.
3. Follow appointments, estimates, and progress while keeping the resident informed.
4. Record staff-reported completion, supporting documents, and any linked accounting action.

**The result:** The issue has a documented service outcome and complete resident communication.

### Turn rental leads into completed applications

Finn handles the repeated prospect conversations that sit between a listing and a leasing decision.

**Typically handled by:** Leasing team or marketing agency

**Starts when:** A prospect asks about a property in the portfolio.

#### What Finn handles

1. Use property and unit data to answer questions about availability and published terms.
2. Record the prospect in the connected leasing CRM and arrange a showing.
3. Send reminders, collect the showing result, and guide the prospect through application requirements.
4. Track missing documents and communicate the leasing team’s decision.

**The result:** The prospect reaches a recorded application outcome with a complete contact history.

### Operate portfolio payment follow-up

Finn maintains the daily communication around unpaid charges across properties.

**Typically handled by:** Accounts receivable coordinator

**Starts when:** A tenant balance reaches the follow-up schedule.

#### What Finn handles

1. Read open charges and recent payments through the licensed Voyager interface.
2. Send property-specific reminders and payment instructions through the connected messaging service.
3. Resolve routine questions and track disputes or assistance requests with the property manager.
4. Remove paid balances from follow-up and record the next action on unresolved cases.

**The result:** The receivables worklist stays aligned with the ledger and tenant responses.

### Process property invoice administration

Finn coordinates bill intake and its supporting evidence across property operations and accounting.

**Typically handled by:** Property accounts payable team

**Starts when:** A contractor or supplier submits an invoice.

#### What Finn handles

1. Match the vendor, property, contract, and related service work.
2. Collect missing documents and obtain the spending decision from the responsible manager.
3. Submit the completed invoice through the connected Yardi procurement or accounts payable interface.
4. Track the recorded status and answer vendor questions with current accounting information.

**The result:** The invoice is recorded through the accounting workflow with the evidence attached.

### Coordinate move-in and move-out administration

Finn organizes resident instructions, appointments, and turnover follow-up around recorded lease dates.

**Typically handled by:** Property operations coordinator

**Starts when:** A lease begins, ends, or receives a confirmed move date.

#### What Finn handles

1. Read the lease and unit details and collect the resident’s move information.
2. Schedule handoffs and inspections in the connected calendar and send the property’s instructions.
3. Track cleaning and maintenance in the work order system using staff inspection results.
4. Record completion and share the property manager’s final account or deposit communication.

**The result:** The move has a completed administrative checklist and recorded unit readiness.

### Produce owner and asset management reporting

Finn assembles portfolio reports and resolves the follow-up questions normally handled by an analyst.

**Typically handled by:** Asset management analyst or reporting agency

**Starts when:** A reporting date arrives or an owner requests an update.

#### What Finn handles

1. Gather lease, occupancy, financial, and operating records available through the selected interfaces.
2. Explain period changes and identify the specific properties behind exceptions.
3. Deliver each recipient’s report through the connected document and email tools.
4. Answer source-based questions and track corrective actions with their property owners.

**The result:** The report is delivered with traceable figures and an owned follow-up list.

### Coordinate commercial tenant service and lease administration

Finn manages the administrative requests surrounding commercial spaces and lease obligations.

**Typically handled by:** Commercial property administrator

**Starts when:** A tenant asks about a lease obligation, service request, or document deadline.

#### What Finn handles

1. Retrieve the tenant, space, lease dates, and relevant documents from Voyager and the connected document store.
2. Explain the recorded terms and collect the information needed for the request.
3. Coordinate service work or lease-administration review with the responsible owner.
4. Record the owner’s decision, deliver the response, and follow up on required documents or completion.

**The result:** The tenant request reaches a documented resolution with the lease and property records connected.

## Connection setup

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Yardi Voyager.

Access depends on Yardi’s interface and partner approvals. Yardi charges license fees for the selected interfaces.

## Industries

- [Property managers](https://joinfinn.com/industries/property-management): Repairs, resident updates, vendors, and outstanding work.

## Explore Finn

- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Systems](https://joinfinn.com/systems): Business apps for the work behind the conversation.
- [AI Gateway](https://joinfinn.com/ai-gateway): Control connected AI apps, models, access, and spending.

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