Source: https://joinfinn.com/systems

# Systems

## Run your business. With AI built in.

Business apps that people and agents can work in together. Manage billing, customers, appointments, and service requests in Finn—or connect the systems you already use.

## Your daily operations. Connected.

Give your team a place to manage the business, and give your agents the records and actions they need to help.

### Billing and subscriptions

Manage customer plans, invoices, payment records, and follow-ups in one operating workspace.

### Customer operations

Keep customer details, conversations, and outstanding requests together.

### Appointments and bookings

Coordinate services, staff, availability, and confirmed appointments.

### Cases and service work

Track requests, assign responsibility, and follow work through approval and completion.

## A bill is the beginning of a journey.

Billing, from issue to resolution. Finn Systems holds the business record. Agents and Tasks handle the conversations and follow-ups around it.

1. **Review the records.** A Task identifies outstanding invoices and checks payments, adjustments, and open disputes.
2. **Take the allowed next step.** An agent sends a permitted reminder or asks the responsible employee to review an exception.
3. **Record the result.** A posted payment or approved adjustment updates the account. Customer replies stay connected to the work.
4. **See what remains.** The team sees reconciled accounts, pending responses, and cases that still need a decision.

## Keep what works. Bring the rest into Finn.

You do not need to replace every business app to use Finn. Choose which system owns each record and connect the actions needed for your first workflow.

## Business apps and integrations

### Do we have to replace our current software?

No. Connect the systems you already use, manage work in Finn’s business apps, or use both. Choose which system owns each record and connect the actions needed for your workflow.

### What can we manage directly in Finn?

Finn Systems includes business apps for billing and subscriptions, customer operations, appointments and bookings, and cases and service work.

### Can agents change records in connected systems?

Agents can use connected systems for approved actions. Your team decides what an agent can change and which actions need a person’s approval.

### How do we check whether Finn supports our software?

Explore Finn’s integration directory to find your software and the workflows it supports. Contact the Finn team to discuss required access and the actions needed for your setup.

[Discuss your integrations](https://joinfinn.com/contact)

[Explore integrations](https://joinfinn.com/integrations)

## Explore the platform

- [AI OS](https://joinfinn.com/ai-os): The platform that brings it all together.
- [Agents](https://joinfinn.com/agents): Help customers. Work with your team. Finish the job.
- [Deployment](https://joinfinn.com/deployment): Connect, configure, and put your first workflow to work.

[Discuss your workflow](https://joinfinn.com/contact) · [How it works](https://joinfinn.com/demo/app/#/w/borough/overview) · [Get started](https://joinfinn.com/app/#/signup)