finnUse cases
From tenant message to resolved repair: an AI use case.
Make the request, approvals, contractor coordination, and final outcome visible in one business journey.
A tenant reports a leaking tap and provides a photo. The property team needs the location, the right contractor, any required spending approval, and access arrangements. An agent can help coordinate supported steps, but creating a maintenance ticket is only the beginning.
Establish the request and the property.
Confirm the relevant unit and collect a concise description. Distinguish the tenant’s report from verified facts. Follow the property’s established escalation process when the report suggests an urgent issue.
Avoid promising a repair time before availability is confirmed. Tell the tenant what has been recorded and which step comes next.
Prepare the work for a decision.
Gather the relevant maintenance record, responsibility rules, and contractor details. If a quote is needed, record it as pending. If spending approval is required, show the proposal to the authorized person.
An earlier approval should not automatically cover a materially different scope. A contractor discovering another issue may require a separate decision before additional work is authorized.
Coordinate access and scheduling.
Collect permitted access times and confirm the contractor’s availability through supported channels. Share only the information the contractor needs. Keep the tenant informed of the agreed appointment.
If the appointment changes, update the owning record and communicate the confirmed change. Sending a request to the contractor does not mean the contractor has accepted it.
Close against the actual outcome.
Distinguish scheduled, attended, and resolved. A completion report may require review or tenant confirmation under the property’s process. Unresolved work should remain visible with an owner and next step.
Finn can connect the customer-facing request with employee coordination and configured record updates. Track time to assignment, time waiting for approval, repeat visits, and reopened requests to see where the journey needs improvement.