finnAccount changes
Coordinate move-ins, move-outs, and service requests using current account information.
Industries Utilities
Finn for utilities
Keep essential services moving.
Finn connects billing, customer service, and field operations. Give each account a next step, and give your team a clear view of the work across the business.
A billing cycle, across your accounts
Every bill. A clear next step.
A scheduled Task reviews the accounts in scope. Finn handles each account under your rules and brings the outcomes together for the team.
Read the current account.
Check issued bills, recorded payments, disputes, and account-specific rules.
Choose the allowed next step.
Identify a reminder, a request for missing information, or a case for staff review.
Help the customer respond.
Explain recorded charges, share approved payment options, and route disputes or hardship requests to the right team.
Check what actually changed.
Verify posted payments or approved adjustments before reconciling records. A payment link being opened is not a payment.
Bring the results together.
Show settled accounts, customers still to respond, open disputes, and work needing a decision.
More of the day, handled
The work around the work.
Billing questions
Explain charges from source records and prepare disputed items for review.
Service visits
Arrange permitted appointments and keep customers informed about confirmed changes.
Outage communication
Share approved service updates and track requests requiring follow-up.
Connected to your business
Your systems. Your people. One clear process.
The systems behind it
Customer information, billing, meter records, payments, disputes, and field-service scheduling.
The people in control
Authorized staff own disputed adjustments, hardship arrangements, and service restrictions. Your rules set contact permissions and escalation points.
Know what is working.
Measure the business outcome, from your own records.
- Accounts reconciled
- Disputes awaiting review
- Time from recorded payment to reconciliation
Meet Finn
Make the next step a better one.
Bring one workflow. Make room for what comes next.