finnOrder changes
Check fulfillment status before changing an address, delivery date, or item.
Industries DTC brands
Finn for dtc brands
Take care of every order. And what comes next.
Finn helps direct-to-consumer brands handle orders, returns, and repeat business. Customers get answers. Your team gets fewer loose ends.
A delayed order
Catch the delay. Keep the customer.
A morning Task reviews orders that need attention and gives each one a next step.
Find the hold-up.
Check the order, fulfillment record, and carrier updates against the delivery promise.
Work out the options.
Read the shipping and replacement policy. Ask the team to review exceptions.
Keep the customer informed.
Explain the delay, offer an allowed next step, and record their choice.
Close the loop.
Confirm the replacement, refund, or delivery update in the store before marking the work complete.
More of the day, handled
The work around the work.
Returns and exchanges
Collect the details, check eligibility, and follow the return through to its recorded outcome.
Subscriptions
Help customers change a delivery, pause a plan, or resolve a failed payment.
Customer follow-up
Follow up after a resolved issue and bring useful feedback back to the team.
Connected to your business
Your systems. Your people. One clear process.
The systems behind it
Storefront, order management, fulfillment, subscriptions, and customer support.
The people in control
Support teams own exceptions. Operations controls fulfillment changes. Customers confirm their choices.
Know what is working.
Measure the business outcome, from your own records.
- Time to resolve an order issue
- Orders waiting on the team
- Returns completed
Meet Finn
Make the next step a better one.
Bring one workflow. Make room for what comes next.