Squarespace combines website publishing with online store products, orders, customer records, and inventory.
Run the store’s customer inbox
Finn turns store questions into complete answers using order, product, and transaction context.
Typically handled bySmall-business owner or outsourced customer-service assistant
Starts when
A customer asks about a purchase, product, delivery, or recorded charge.
What Finn handles
Match the customer to the relevant Squarespace contact, order, and transaction records.
Answer the specific question using current product information and connected shipment details.
Complete the related service task in Finn or the connected support tool, collecting missing information directly.
Send the final explanation and record any action that needs the store’s supported management process.
The result
The customer’s issue has a documented answer and a completed service record, with unsupported store actions clearly owned.
Publish and maintain the product catalog
Finn takes approved product content through the repetitive work of creating listings, variants, images, and subsequent updates.
Typically handled bySquarespace agency or merchandising assistant
Starts when
The business adds a product range or approves catalog changes.
What Finn handles
Collect approved descriptions, specifications, images, prices, and variant information.
Create or update the supported Squarespace product records and media.
Check the saved variants and availability against the source information.
Verify the published product details and report items that need a brand decision or unsupported edit.
The result
The catalog update is completed with consistent product records and a clear exception list.
Keep stock current after warehouse changes
Finn coordinates stock updates so a small team does not have to reconcile store quantities by hand.
Typically handled byStore operations assistant and inventory coordinator
Starts when
The warehouse reports receipts, adjustments, or stock discrepancies.
What Finn handles
Match the accepted warehouse items to Squarespace product variants.
Compare current store quantities with the inventory source chosen by the business.
Apply authorized stock adjustments and create replenishment work in the connected purchasing process.
Read back the changed quantities and track unresolved stock differences.
The result
Store inventory reflects accepted warehouse records and replenishment work is visible to the buyer.
Bring outside-channel orders into the store
Finn handles the administrative transfer of orders from a separate selling channel into the Squarespace commerce workflow.
Typically handled byCommerce operations assistant
Starts when
An eligible order is accepted in a connected external sales channel.
What Finn handles
Gather the source order, customer, items, payment references, and shipping details.
Match product identifiers and check the import information required by Squarespace.
Import the supported order and coordinate fulfillment in the connected shipping tool.
Verify the created order and retain its source reference for service and reconciliation.
The result
The external order is recorded in Squarespace with a traceable fulfillment and support path.
Run customer and subscriber housekeeping
Finn keeps the contact information behind service and marketing work accurate without treating every customer as a marketing subscriber.
Typically handled byVirtual assistant or lifecycle marketing agency
Starts when
A customer updates their details, a contact correction arrives, or a preference changes.
What Finn handles
Find the correct Squarespace contact and confirm the requested change through the business’s identity process.
Update supported contact information, addresses, or recorded communication preferences.
Carry relevant changes into the connected CRM or marketing tool that uses those details.
Verify the saved records and confirm completion to the requester.
The result
The contact and connected workflow reflect the customer’s requested details and preferences.
Coordinate store promotions
Finn carries approved discount terms into the store and coordinates the associated messages through the business’s campaign tools.
Typically handled bySquarespace marketing agency
Starts when
The owner approves an offer, eligible products, audience, and timing.
What Finn handles
Check current product records and the approved discount criteria.
Create or update the supported Squarespace discount configuration.
Send the approved offer to the connected marketing platform with the correct product links and customer preferences.
Track order activity, end the promotion, and deliver the observed results.
The result
The offer is configured, communicated, and closed with a record of the resulting store activity.
Reconcile orders and payment questions
Finn handles the routine investigation work behind sales reports and customer payment inquiries.
Typically handled byBookkeeper or outsourced business assistant
Starts when
A reporting period closes or a customer questions a recorded charge.
What Finn handles
Collect the relevant Squarespace orders and financial transactions.
Match processor settlement or refund details through the connected payment provider.
Resolve straightforward record questions and create a tracked exception for missing or disputed amounts.
Deliver a source-linked report and customer explanation based on the recorded payment outcome.
The result
Sales and transaction questions have traceable answers, with outstanding financial exceptions separated.
Run purchase-based customer follow-up
Finn connects recent purchases and customer history to useful after-sale messages and repeat-business workflows.
Typically handled byCustomer engagement assistant or retention agency
Starts when
A customer completes a purchase or reaches the brand’s follow-up interval.
What Finn handles
Use Squarespace order, contact, and permitted purchase-history information to identify the relevant customer need.
Select the approved onboarding, replenishment, or product-care message.
Run the communication through the connected marketing or support tool using saved preferences.
Track replies and subsequent purchases, then close or adapt the follow-up accordingly.
The result
Customers receive relevant after-sale support and the business can trace follow-up to real responses and orders.
Connection setup
Set up the connection around your work.
Contact Finn to discuss the records your workflow needs and the actions you want it to perform.
Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Squarespace.
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