Amdocs Digital Brands Suite integration with Finn. Amdocs Digital Brands Suite manages customer onboarding, subscription plans, billing, and payments for digital service providers.
Amdocs Digital Brands Suite manages customer onboarding, subscription plans, billing, and payments for digital service providers.
Take a new subscriber from purchase to service confirmation
Finn completes the account and order administration for a customer who has chosen a digital-brand plan, then follows the provider's activation result through to a clear welcome message.
Typically handled byDigital-brand customer onboarding team
Starts when
A customer accepts a plan and starts the provider's signup process.
What Finn handles
Collect the required account details through the provider's identity-verification flow and match the chosen offer to its catalog entry.
Complete the customer and order workflow after the provider confirms eligibility and the customer authorizes the purchase.
Follow payment through the connected payment provider and activation through the telecom provider, addressing missing administrative details.
Send the confirmed plan, billing information and provider-issued setup instructions, recording any remaining activation issue.
The result
The subscriber receives a service confirmation linked to the completed order and activation status.
Complete a customer's requested plan change
Finn handles an existing subscriber's plan-change request from the available offer through the recorded subscription result and a plain-English explanation of the new terms.
Typically handled bySubscriber account servicing team
Starts when
A verified account holder asks to change a subscription plan.
What Finn handles
Retrieve the current subscription and available catalog offers, then explain the provider's price, allowance and effective-date information.
Obtain the customer's choice and the provider's eligibility decision, including restrictions or contractual changes that require review.
Submit the plan-change order and follow its progress through the provider's subscription workflow.
Check the resulting plan and date, send the confirmation and record any billing change shown by the provider.
The result
The account shows the requested plan change and the subscriber receives its recorded terms.
Answer a subscriber's billing question
Finn investigates a bill using the subscriber's actual plan, orders and payment records, then resolves the inquiry with a sourced explanation.
Typically handled byDigital-brand billing support team
Starts when
A subscriber asks about a new charge, unexpected amount or payment shown on a bill.
What Finn handles
Verify the customer and retrieve the bill, subscription details, recent orders and related payment status.
Identify the recorded reason for the amount, such as a plan change, additional service or earlier unpaid balance.
Explain the bill through the connected customer-service channel; route an unexplained charge to the billing owner with the evidence.
Follow that owner's decision and recorded correction when required, then update the service case and customer.
The result
The inquiry ends with a verified explanation or the billing owner's completed correction.
Recover an order held up by missing information
Finn investigates a delayed order, gets the missing customer details and completes the administrative correction that lets fulfillment continue.
Typically handled byTelecom order-resolution team
Starts when
An order stops progressing because its customer information or selected offer needs attention.
What Finn handles
Retrieve the order, its current stage and the provider's recorded exception; distinguish an administrative issue from a network or eligibility decision.
Ask the customer for the specific missing detail or selection through the verified service channel.
Update the order and resume the provider's order workflow once the required information or decision is present.
Track the resulting fulfillment status, confirm completion to the customer and record any remaining provider-owned dependency.
The result
Routine order exceptions are corrected and the customer receives the confirmed fulfillment result.
Publish a new digital-brand offer
Finn turns a commercial team's signed-off offer into a checked catalog entry and coordinated launch materials for the brand's sales channels.
Typically handled byDigital-brand product operations and launch team
Starts when
The commercial owner signs off an offer's price, allowance, audience and launch date.
What Finn handles
Read the offer brief from connected SharePoint and map its terms to the DBS product catalog fields.
Create or update the catalog entry and check its displayed terms against the commercial decision.
Publish the offer at the agreed release point and update the connected website's product copy and links.
Verify the customer-facing listing and share the live offer reference with sales and support through connected Microsoft Teams.
The result
The offer is published with matching customer information and a documented launch record.
Resolve a missing-payment inquiry
Finn traces a reported payment through the brand's account records and the payment provider, then gives the subscriber a confirmed status and closes the inquiry.
Typically handled bySubscriber payments support team
Starts when
A customer reports paying while the account still shows an outstanding amount.
What Finn handles
Collect the payment date, amount and reference without requesting card credentials in chat.
Compare DBS billing and payment records with the connected processor's transaction and settlement status.
Explain a pending or failed payment, or follow a posting mismatch through the financial owner's correction process.
Check the resulting account status and send the customer its payment reference or secure provider payment link when another payment is needed.
The result
The customer receives a verified payment explanation and any completed posting correction is recorded.
Carry out a customer-authorized order cancellation
Finn follows a cancellation request through the order's actual stage, confirms what the provider can cancel and records the resulting customer outcome.
Typically handled byTelecom order-cancellation team
Starts when
A verified customer asks to cancel an order before its fulfillment is complete.
What Finn handles
Retrieve the order and fulfillment state, then obtain the provider's cancellation decision and any customer acceptance of disclosed charges.
Cancel the eligible order through its ordering workflow and check the final order state.
Track related fulfillment or payment work with the connected provider owners, leaving refund and activated-service termination decisions with them.
Send the cancellation confirmation and the recorded status of any remaining shipment, charge or refund.
The result
The order cancellation is completed and remaining provider actions are clearly documented.
Deliver the digital brand's weekly operating review
Finn assembles the customer, order and billing facts that a brand operations team normally gathers from several systems for its weekly review.
Typically handled byDigital-brand operations and reporting team
Starts when
The weekly review period closes for a specified brand and set of offers.
What Finn handles
Retrieve the period's DBS customer, order and billing reports using the brand's agreed definitions.
Combine the records in connected Microsoft Excel, separating completed orders, unresolved exceptions and payment outcomes without treating them as interchangeable.
Link significant exceptions to their connected service cases and identify the teams already responsible for resolving them.
Publish the source-linked review in connected SharePoint and send the operating team its results and open decisions.
The result
The team receives a reproducible weekly operating pack with named exception owners.
Connection setup
Set up the connection around your work.
Contact Finn to discuss the records your workflow needs and the actions you want it to perform.
Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Amdocs Digital Brands Suite.
finn