Finish a request in an internal business system
Finn uses your purpose-built Azure function to complete a business action in a system that employees otherwise have to update manually.
Typically handled byBusiness systems administrator
Starts when
A ServiceNow request asks for a defined change in an internal application.
What Finn handles
- Read the requested change, its business record, and the decision required by the internal application's process.
- Gather the necessary inputs and obtain that decision before invoking the function that owns the action.
- Call the function and follow its returned result or Durable Functions status through completion.
- Update the ServiceNow request with the changed record and send the requester the completed result.
The result
The internal application's action is finished and the service request contains its business reference and outcome.