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Integrations BMC Helix Digital Workplace

Integration · IT and identity

BMC Helix Digital Workplace + Finn.

BMC Helix Digital Workplace integration with Finn. BMC Helix Digital Workplace gives employees a central place to request and track workplace services.

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The work behind the connection

What you can do with BMC Helix Digital Workplace.

BMC Helix Digital Workplace gives employees a central place to request and track workplace services.

Deliver an employee's first-day service bundle

Finn completes the digital coordination behind a new hire's workplace setup, using the employee service catalog to connect required requests, approvals, and fulfillment results in one journey.

Typically handled byEmployee onboarding service coordinator

Starts when

Workday confirms a hire with an approaching start date and an approved role.

What Finn handles

  1. Select the Digital Workplace onboarding service and populate the confirmed employee and manager information.
  2. Submit the required catalog items for applications, equipment, and workplace needs using their existing approval paths.
  3. Complete approved account assignments through Okta and device setup through Jamf, following each returned result.
  4. Send the employee a readiness update and record completed digital work separately from equipment or facilities deliveries still in progress.

The result

The employee's service bundle contains completed actions and a clear status for every remaining physical dependency.

Fulfill a catalog application request

Finn turns an employee's request for business software into the approved access assignment, using Digital Workplace for the service journey and the identity system for the provisioning.

Typically handled byEmployee service catalog fulfillment team

Starts when

An employee asks for a catalog-listed application in a workplace conversation.

What Finn handles

  1. Find the eligible catalog service and collect its required business purpose, access level, and employee details.
  2. Submit the request and carry it through the application owner's approval process.
  3. Apply the approved assignment in connected Okta and follow the application's provisioning result.
  4. Return the access instructions and record the completed fulfillment against the Digital Workplace request.

The result

The requested software access is fulfilled with its approval and execution evidence attached to the employee's service request.

Complete an office-day reservation

Finn manages the administrative work behind an employee's office visit, connecting their workplace request to an actual desk or room reservation and its final confirmation.

Typically handled byWorkplace experience coordinator

Starts when

An employee needs a desk or meeting room for a specific office day.

What Finn handles

  1. Identify the requested location, date, accessibility needs, and room or desk requirements through the catalog service.
  2. Check availability in connected OfficeSpace and present the matching options to the employee.
  3. Book the employee's confirmed option through OfficeSpace using the required permissions.
  4. Send the location and reservation details, then complete the Digital Workplace request with the booking reference.

The result

The employee has a recorded workspace reservation and the service request reflects the confirmed booking rather than an inquiry.

Carry equipment fulfillment through employee receipt

Finn coordinates an approved equipment request from the catalog through its recorded shipment and delivery, keeping the employee informed without replacing the physical fulfillment team's work.

Typically handled byWorkplace equipment fulfillment coordinator

Starts when

An employee submits an approved Digital Workplace equipment request.

What Finn handles

  1. Capture the exact approved item, delivery location, cost authorization, and associated employee record.
  2. Send the fulfillment order to the connected inventory or purchasing system and record its reference.
  3. Follow shipment updates from ShipStation and send the employee useful delivery information.
  4. Confirm the recorded delivery and employee receipt, then complete the request or record the specific delivery exception.

The result

The equipment request is tracked through actual receipt, with unresolved physical-delivery problems kept visible.

Resolve an employee support request from the portal

Finn takes a service question beyond finding a catalog entry, uses the approved answer or fulfillment workflow, and follows the employee's issue through the recorded resolution.

Typically handled byEmployee service center

Starts when

An employee uses Digital Workplace to ask for help with a workplace technology problem.

What Finn handles

  1. Identify whether the request needs a knowledge answer, a catalog service, or a linked BMC Helix ITSM incident.
  2. Apply the published guidance or run the approved fulfillment action in the connected owning system.
  3. Check the action's result and ask the employee whether the requested task now works.
  4. Record the successful resolution and close the associated service work, preserving any genuine exception with its owner.

The result

The employee receives completed help, and the portal and service desk point to the same outcome.

Manage a service cancellation before fulfillment

Finn carries an employee's changed decision through the service workflow, preventing a canceled request from remaining active in the systems that fulfill it.

Typically handled byEmployee services request administrator

Starts when

An employee asks to cancel a Digital Workplace request that is still eligible for cancellation.

What Finn handles

  1. Retrieve the request and its current fulfillment stage, including any order or reservation already created.
  2. Check the service's cancellation rules and obtain any required approval for work already committed.
  3. Cancel the supported request and reverse the eligible connected reservation or order through its owning system.
  4. Notify the employee of the recorded cancellation and clearly identify any completed or irreversible fulfillment that remains.

The result

The service request and eligible downstream work reflect the same cancellation outcome, with no implied reversal of completed physical work.

Connection setup

Set up the connection around your work.

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from BMC Helix Digital Workplace.

Visit BMC Helix Digital Workplace

The Finn platform

Finn Agents

Help customers. Work with your team. Finish the job.

Explore Agents

Finn Systems

Business apps for the work behind the conversation.

Explore Systems

Finn AI Gateway

Control connected AI apps, models, access, and spending.

Explore AI Gateway

Meet Finn

Put your BMC Helix Digital Workplace integration to work.

Tell us which records, actions, and teams the connection needs to support.

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