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Integrations BrainStorm QuickHelp

Integration · Knowledge and documents

BrainStorm QuickHelp + Finn.

BrainStorm QuickHelp integration with Finn. BrainStorm QuickHelp provides employee training and guidance for workplace software such as Microsoft 365.

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The work behind the connection

What you can do with BrainStorm QuickHelp.

BrainStorm QuickHelp provides employee training and guidance for workplace software such as Microsoft 365.

Run employee training for a software rollout

Finn matches a software change to relevant QuickHelp learning and completes the employee communication, follow-up, and reporting around the rollout.

Typically handled bySoftware adoption program coordinator

Starts when

IT schedules a defined software rollout for an employee group.

What Finn handles

  1. Read the rollout's changed tasks from the connected project record, find the matching QuickHelp assets and skill paths, and assemble a learning guide for the affected roles.
  2. Deliver the guide through connected employee messaging, arrange the owner's training or office-hours calendar invitations, and answer routine questions using the available learning content.
  3. Read actual QuickHelp activity and assignment records, send targeted follow-up, and deliver the rollout owner a completion report with unanswered questions and remaining adoption work.

The result

The rollout has a delivered learning program and factual follow-up report tied to real employee activity.

Organize a new hire's software training

Finn selects the QuickHelp guidance a new teammate needs and manages the communication and follow-up without treating a sent link as completed learning.

Typically handled byLearning and onboarding coordinator

Starts when

A confirmed new hire enters the connected HR onboarding process.

What Finn handles

  1. Read the teammate's role and software environment, find the relevant QuickHelp skill paths and existing assignments, and build a private first-week learning guide.
  2. Send the guide through connected email or chat, book agreed learning sessions through the connected calendar, and answer navigation or course-access questions.
  3. Check actual QuickHelp history, record observed progress in the connected onboarding checklist, and follow up on outstanding learning or access issues through the connected service system.

The result

The new hire receives an organized learning path, with real progress and unresolved access needs recorded in onboarding.

Resolve an everyday software task with guided follow-through

Finn uses QuickHelp's task-specific learning to complete a routine software request and leaves the employee with the relevant instructions for next time.

Typically handled byDigital workplace support specialist

Starts when

An employee requests help with a routine software task through the connected service desk.

What Finn handles

  1. Read the task and find the relevant QuickHelp instructions, then collect the details needed to apply them in the employee's connected workspace.
  2. Complete the permitted calendar, document, or collaboration action through the connected workplace tool, following any required owner decision for access or external sharing.
  3. Confirm the result, send the employee the appropriate QuickHelp lesson and completion details, and close the service request with the action evidence.

The result

The employee's routine task is completed, with the relevant learning resource and service result recorded.

Manage training reminders and completion reports

Finn handles the assignment reminders, employee questions, and reporting that usually occupy the learning team as a deadline approaches.

Typically handled byLearning administration coordinator

Starts when

A defined set of QuickHelp assignments approaches its due date.

What Finn handles

  1. Read the assigned content, due dates, and actual learner history, then identify the specific incomplete assignments for the intended employee group.
  2. Send targeted reminders through connected messaging, answer routine content-location questions, and create service requests for access problems that prevent participation.
  3. Read the resulting history at the reporting cutoff, deliver the final completion and exception report through the connected document tool, and record remaining follow-up owners.

The result

The learning deadline has a completed administration record based on actual progress, with access issues and outstanding assignments clearly owned.

Maintain a current learning catalog for the employee portal

Finn organizes relevant QuickHelp resources into a current employee learning guide and completes its review and distribution.

Typically handled byLearning content librarian

Starts when

The learning owner requests a catalog refresh for a defined software or role group.

What Finn handles

  1. Read the available QuickHelp assets, topics, skill paths, and events, then compare them with the catalog in the connected employee document system.
  2. Update descriptions and links, group resources by the tasks they teach, and obtain the learning owner's decision on the selection.
  3. Publish the accepted guide through the connected portal or document tool, notify its audience, and record the refresh and source links in the learning project.

The result

Employees receive a current, task-oriented learning guide and the learning team has a completed catalog maintenance record.

Connection setup

Set up the connection around your work.

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from BrainStorm QuickHelp.

The Finn platform

Finn Agents

Help customers. Work with your team. Finish the job.

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Finn Systems

Business apps for the work behind the conversation.

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Finn AI Gateway

Control connected AI apps, models, access, and spending.

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