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Integrations Confluence Cloud

Integration · Knowledge and documents

Confluence Cloud + Finn.

Confluence Cloud integration with Finn. Confluence Cloud hosts team documentation, project pages, and shared knowledge in Atlassian's cloud service.

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The work behind the connection

What you can do with Confluence Cloud.

Confluence Cloud hosts team documentation, project pages, and shared knowledge in Atlassian's cloud service.

Turn a release into usable documentation

Finn carries a shipped change from engineering records into clear release notes, updated help pages, and a customer announcement.

Typically handled byTechnical writer and release communications manager

Starts when

Engineering marks a release shipped in the connected issue tracker.

What Finn handles

  1. Read the completed issues and existing Confluence guides, separating customer-visible changes from internal maintenance and checking the release owner's confirmed behavior.
  2. Update affected page drafts with examples, changed instructions, and links to the release record; collect the document owner's publishing decision.
  3. Publish the accepted revisions, send the approved announcement through connected email, and record the published links against the release.

The result

Customers and staff receive current instructions, with the final documentation and announcement recorded against the shipped release.

Finish the customer implementation handoff

Finn turns a completed implementation into a usable customer record that support and account teams can pick up immediately.

Typically handled byImplementation coordinator and customer success operations specialist

Starts when

The delivery team signs off a customer implementation in the connected project system.

What Finn handles

  1. Gather the agreed scope, actual configuration, training material, open obligations, and customer contacts from Confluence and the connected project and CRM records.
  2. Create the handover page in the account's existing space, distinguish finished work from remaining commitments, and obtain the delivery owner's acceptance.
  3. Link the accepted handover in the connected CRM and support system, assign the remaining tasks, and notify the receiving account team.

The result

The receiving team has an accepted account handover, traceable commitments, and assigned follow-up work.

Keep project decisions connected to the work

Finn converts settled project decisions into a maintained Confluence record and the concrete task changes that make those decisions stick.

Typically handled byProject coordinator and program operations analyst

Starts when

A project owner confirms a decision in a connected meeting or discussion.

What Finn handles

  1. Read the confirmed decision alongside the existing project page and connected task list, identifying which scope, dates, dependencies, or owners change.
  2. Update the decision log with the rationale and source discussion, then revise the affected tasks in the connected project system.
  3. Notify the affected owners through connected chat and update the project page with task links and any decision that still needs leadership input.

The result

The project record and assigned work reflect the same decision, with the change communicated to the people carrying it out.

Turn a solved support issue into reusable help

Finn closes the gap between a successful support resolution and the instructions the next customer or agent needs.

Typically handled bySupport knowledge manager and help center editor

Starts when

A recurring issue is resolved in the connected support platform.

What Finn handles

  1. Read the verified resolution, relevant product documentation, and similar Confluence articles; remove customer-specific information and identify where the guidance belongs.
  2. Write or revise the troubleshooting page with the actual symptoms, resolution steps, and limits, then obtain the knowledge owner's publication approval.
  3. Publish the accepted page, link it to the original support case, and share the new guidance with the support team through connected chat.

The result

The resolved issue becomes reviewed, reusable guidance, and the original case records the article created from it.

Answer a complex buyer questionnaire

Finn assembles a source-backed questionnaire response from company knowledge and returns the completed answer package to the sales process.

Typically handled bySales engineer and proposal coordinator

Starts when

A buyer sends an implementation or product questionnaire to the connected sales inbox.

What Finn handles

  1. Match each question to current Confluence product and implementation pages, using connected CRM records for the buyer's actual scope and requested deadlines.
  2. Complete the answer document through the connected document tool, cite the supporting pages, and route unsupported commitments to the responsible product or commercial owner.
  3. Incorporate those decisions, send the accepted response through connected email, and attach the delivered version and outstanding buyer actions to the CRM opportunity.

The result

The buyer receives a completed, reviewed response, and sales can see the exact answers and remaining commitments.

Run a new teammate's first-week coordination

Finn turns team-specific Confluence guidance into a completed first-week setup journey without publishing private employee information into shared spaces.

Typically handled byPeople operations coordinator and team onboarding buddy

Starts when

A confirmed new hire enters the connected HR system with a start date.

What Finn handles

  1. Read the team's accessible onboarding pages and the new hire's role, then assemble a private checklist with relevant training, meetings, and setup requirements.
  2. Book introductions through the connected calendar and submit equipment or application requests through the connected service system, following each owner's access decision.
  3. Deliver the personal guide through connected email, track request completion, and record finished onboarding steps in the connected HR or project record.

The result

The new teammate receives the right guide and meetings, with equipment and access requests tracked through completion.

Close a project with an evidence-based report

Finn assembles the final project story from working records, so a project manager does not spend days reconciling status updates and deliverables.

Typically handled byProject management office analyst

Starts when

A project reaches its closure review in the connected project system.

What Finn handles

  1. Compare the original Confluence scope with completed tasks, accepted deliverables, dates, and unresolved obligations from the connected project and document tools.
  2. Create the closure report with source links, explain deviations using recorded decisions, and capture the sponsor's acceptance or required corrections.
  3. Publish the accepted report in the project's existing space, transfer remaining work to its ongoing owners, and record the closure link in the project system.

The result

The project has an accepted closure record, a clear account of its results, and ownership for every remaining commitment.

Connection setup

Set up the connection around your work.

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Confluence Cloud.

The Finn platform

Finn Agents

Help customers. Work with your team. Finish the job.

Explore Agents

Finn Systems

Business apps for the work behind the conversation.

Explore Systems

Finn AI Gateway

Control connected AI apps, models, access, and spending.

Explore AI Gateway

Meet Finn

Put your Confluence Cloud integration to work.

Tell us which records, actions, and teams the connection needs to support.

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