Turn a community question into a completed answer
Finn coordinates the knowledge and expert response behind a Jive question and records the practical follow-through in the same community context.
Typically handled byEmployee community manager
Starts when
An employee posts a question in a Jive discussion.
What Finn handles
- Read the discussion and related accessible Jive documents, identify the question that remains unanswered, and collect the relevant specialist's confirmed response through connected messaging.
- Complete any routine service action through the connected service tool and write a clear answer that separates the confirmed result from remaining owner decisions.
- Post the accepted answer in the Jive discussion, link the service result or supporting document, and notify the requester that the question has a concrete outcome.
The result
The community question receives a confirmed answer and completed routine follow-through, with the supporting context preserved.