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Integrations Lightspeed Restaurant

Integration · Restaurants and dining

Lightspeed Restaurant + Finn.

Lightspeed Restaurant integration with Finn. Lightspeed Restaurant K-Series manages restaurant menus, items, checks, and online orders.

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The work behind the connection

What you can do with Lightspeed Restaurant.

Lightspeed Restaurant K-Series manages restaurant menus, items, checks, and online orders.

Take restaurant orders from conversation to kitchen

Finn handles ordering questions, builds the order, and follows it through the restaurant’s recorded fulfillment.

Typically handled byOrder-taking team or restaurant call center

Starts when

A guest places a pickup, delivery, or table order.

What Finn handles

  1. Read the K-Series menu, modifiers, item availability, and online-ordering readiness.
  2. Collect the guest’s selections and fulfillment details and confirm the order total.
  3. Create the local or to-go order and complete payment through the connected payment flow.
  4. Send the recorded order confirmation and progress updates; restaurant staff prepare and hand over the food.

The result

The order and payment result are recorded and the guest receives accurate fulfillment information.

Resolve guest order and receipt inquiries

Finn carries questions about a restaurant purchase through an explanation and recorded resolution.

Typically handled byRestaurant customer service team

Starts when

A guest asks about an order, missing item, charge, or receipt.

What Finn handles

  1. Find the relevant order, check, and payment information.
  2. Explain its recorded status or send the receipt through the connected messaging service.
  3. Coordinate missing-item remedies or payment corrections with the restaurant’s service and payment owners.
  4. Confirm the resulting action with the guest and record the resolution.

The result

The guest’s inquiry closes with a clear answer backed by the transaction record.

Publish menu and item updates

Finn handles the administrative work of keeping menu content accurate.

Typically handled byMenu administrator or restaurant marketing agency

Starts when

The restaurant introduces an item or changes its description, price, or imagery.

What Finn handles

  1. Collect the restaurant’s item facts, pricing, photos, and kitchen-approved dietary information.
  2. Create or update the K-Series item and rich item records.
  3. Refresh the connected online menu or marketing channels that use those records.
  4. Check the published information and send the team a completion report.

The result

The item records and connected guest-facing menu contain the accepted changes.

Coordinate reservations with restaurant service

Finn connects the reservation conversation to the restaurant’s table and order records.

Typically handled byHost stand or reservation coordinator

Starts when

A guest books or changes a table through the connected reservation platform.

What Finn handles

  1. Read the reservation details and the restaurant’s available booking options.
  2. Complete the booking in the reservation platform and synchronize the relevant reservation to K-Series.
  3. Send confirmations and collect guest requests for the host team.
  4. Track seating or order updates from the restaurant and record the visit outcome.

The result

The booking and restaurant service records are connected throughout the visit.

Complete restaurant sales reconciliation

Finn performs the recurring matching and follow-up needed for an accurate daily close.

Typically handled byRestaurant bookkeeper or outsourced accounting team

Starts when

The restaurant’s business day closes.

What Finn handles

  1. Read daily sales, checks, payment methods, taxes, and accounting groups.
  2. Match the results to the connected payment and accounting systems.
  3. Investigate mismatches with their original transaction records and track the accounting owner’s corrections.
  4. Send the completed daily report and remaining exception list.

The result

The daily close has matched records and accountable follow-up.

Manage staff access administration

Finn handles the system changes needed when restaurant staff join, move locations, or leave.

Typically handled byRestaurant administrator

Starts when

The manager records a staff start, role change, or departure.

What Finn handles

  1. Read the manager’s location and role decision and match the staff record.
  2. Create or update the K-Series POS user and apply the required business-location access.
  3. Send onboarding instructions through the connected staff communication tool.
  4. Confirm the resulting access change and record the completed administration task.

The result

The staff member’s POS record and location access reflect the manager’s decision.

Run guest retention campaigns from dining activity

Finn carries restaurant outreach through replies and resulting bookings or orders.

Typically handled byRestaurant marketing agency

Starts when

A guest enters a return-visit or occasion-based campaign.

What Finn handles

  1. Use dining and order information in the connected guest CRM with its contact preferences.
  2. Send the relevant offer through the restaurant’s marketing service.
  3. Answer questions using current menu or booking information and complete the chosen order or reservation flow.
  4. Record the sale, booking, decline, or opt-out in the campaign record.

The result

The campaign connects dining history to a measured guest response.

Reconcile restaurant charges with hotel stays

Finn coordinates the financial follow-up around room charges at a hotel restaurant.

Typically handled byHotel restaurant cashier or accounts team

Starts when

A restaurant check is charged to a hotel guest’s room.

What Finn handles

  1. Match the K-Series transaction to the connected hotel system’s guest and stay record.
  2. Check the posted amount, revenue center, and payment or room-charge result.
  3. Investigate rejected or mismatched postings with the hotel’s billing owner.
  4. Record the corrected result and provide the guest or hotel team the relevant receipt.

The result

The restaurant transaction and hotel billing record agree.

Connection setup

Set up the connection around your work.

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Lightspeed Restaurant.

K-Series access requires Lightspeed approval. This connection covers K-Series; other Lightspeed restaurant products require a separate scope.

Part of the work in your industry.

The Finn platform

Finn Agents

Help customers. Work with your team. Finish the job.

Explore Agents

Finn Systems

Business apps for the work behind the conversation.

Explore Systems

Finn AI Gateway

Control connected AI apps, models, access, and spending.

Explore AI Gateway

Meet Finn

Put your Lightspeed Restaurant integration to work.

Tell us which records, actions, and teams the connection needs to support.

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