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Integrations Mews

Integration · Hotels and guest services

Mews + Finn.

Mews integration with Finn. Mews manages hotel guest records, reservations, payments, and housekeeping.

Discuss this integration Explore the workflows

The work behind the connection

What you can do with Mews.

Mews manages hotel guest records, reservations, payments, and housekeeping.

Manage reservation inquiries and changes

Finn runs the guest conversation through a recorded booking or reservation update.

Typically handled byReservation agent or hotel call center

Starts when

A guest asks to book, extend, change, or cancel a stay.

What Finn handles

  1. Collect the requested dates and room requirements and check the property’s bookable services.
  2. Explain the available options, prices, and reservation conditions.
  3. Create or update the reservation through the connected Mews booking workflow and coordinate any required payment.
  4. Confirm the resulting reservation and send the guest the revised stay details.

The result

The guest’s request becomes a recorded booking outcome with clear confirmation.

Complete guest preparation before arrival

Finn follows up on the information and arrangements needed before a guest arrives.

Typically handled byGuest services coordinator

Starts when

A reservation is created or the arrival window begins.

What Finn handles

  1. Read the reservation, customer profile, and property’s arrival requirements.
  2. Collect missing guest details and direct the guest to the secure registration or payment process.
  3. Arrange requested services and create department tasks for special requirements.
  4. Send arrival instructions and record the completed preparation.

The result

The guest and front desk have a current, complete arrival record.

Coordinate housekeeping and maintenance

Finn keeps room work, service tasks, and guest communication aligned throughout the day.

Typically handled byHousekeeping dispatcher

Starts when

A departure, room-status change, or guest issue creates work.

What Finn handles

  1. Read the affected spaces and reservations and identify the work required.
  2. Create Mews department tasks and arrange staff assignments in the connected housekeeping system.
  3. Collect cleaning, inspection, or repair results and follow up on outstanding tasks.
  4. Update room status and resource blocks from staff findings and notify the front desk.

The result

The room record reflects actual staff-reported condition and remaining work.

Run in-stay guest service

Finn carries guest requests through department assignment, completion, and follow-up.

Typically handled byConcierge or guest relations team

Starts when

A checked-in guest asks for help or an additional service.

What Finn handles

  1. Use the customer and reservation details to answer routine questions.
  2. Create the relevant department task or service order and arrange fulfillment.
  3. Track staff progress and send the guest updates.
  4. Confirm the reported result and retain the service record against the customer and stay.

The result

The request reaches a documented service outcome.

Sell and fulfill hotel extras

Finn handles the conversation and administration around breakfast, parking, upgrades, and other hotel services.

Typically handled byHotel upsell team or marketing agency

Starts when

A guest asks for an extra or qualifies for a hotel offer.

What Finn handles

  1. Read the property’s products, services, and prices and check the guest’s reservation.
  2. Explain the offer and collect the guest’s choice.
  3. Post the selected order to the correct customer and reservation and complete the payment requirement.
  4. Arrange delivery with the responsible department and send confirmation.

The result

The extra is recorded against the correct guest and assigned for delivery.

Resolve guest bills and receipt requests

Finn manages the billing conversation and closes it with the recorded financial result.

Typically handled byFront desk cashier or billing assistant

Starts when

A guest asks for a receipt, charge explanation, or billing correction.

What Finn handles

  1. Read the customer’s bills, order items, payments, and reservation links.
  2. Explain the relevant charges and collect the details needed for a disputed item.
  3. Track the accounting owner’s adjustment and complete the property’s payment or document-delivery flow.
  4. Send the final bill or receipt and record any remaining accounting action.

The result

The guest receives the correct billing record and an explained outcome.

Complete daily accounting reconciliation

Finn carries hotel transaction data into the accounting process and follows discrepancies to their owners.

Typically handled byHotel bookkeeper or outsourced accounting team

Starts when

The hotel’s accounting export period closes.

What Finn handles

  1. Retrieve bills, payments, order items, and outlet activity after Mews’ editable accounting window.
  2. Apply the property’s accounting categories and transfer the records to the connected accounting system.
  3. Investigate mismatched totals using the original customer, bill, and order records.
  4. Record corrections from the accounting owner and deliver the completed reconciliation report.

The result

The accounting period has matched source records and an owned exception list.

Run guest retention and service recovery campaigns

Finn manages post-stay conversations using stay history and recorded preferences.

Typically handled byGuest loyalty team or hospitality agency

Starts when

A guest checks out or enters a return-stay campaign.

What Finn handles

  1. Select the right follow-up from the customer’s stay history and contact preferences.
  2. Send feedback requests or relevant offers through the connected marketing service.
  3. Answer replies, arrange service recovery, or guide interested guests through a new booking.
  4. Record the feedback, reservation result, or opt-out in the connected customer workflow.

The result

Post-stay outreach produces a recorded guest response and completed follow-up.

Execute revenue and availability decisions

Finn turns the revenue team’s changes into updated rates and resource availability.

Typically handled byRevenue management coordinator

Starts when

The hotel changes pricing, booking restrictions, or the use of a space.

What Finn handles

  1. Collect the selected services, dates, prices, and restrictions from the revenue owner.
  2. Apply the changes through the connected Mews revenue and distribution workflow.
  3. Check resulting rates and resource availability and investigate rejected updates.
  4. Send the revenue team a completion report with any unresolved dates or services.

The result

The pricing and availability decisions are applied with visible exceptions.

Keep customer profiles ready for repeat stays

Finn completes the follow-up needed to keep guest details and service preferences useful across visits.

Typically handled byGuest profile administrator

Starts when

A guest supplies new details or requests an update to their preferences.

What Finn handles

  1. Match the customer and collect the specific contact or service preference change.
  2. Update the Mews customer record and the connected CRM where it owns marketing preferences.
  3. Notify the relevant hotel department when the change affects an upcoming stay.
  4. Confirm completion with the guest and retain the request history.

The result

The customer record and upcoming stay arrangements reflect the guest’s request.

Connection setup

Set up the connection around your work.

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Mews.

Mews requires certification before an integration can be listed in its marketplace.

Part of the work in your industry.

The Finn platform

Finn Agents

Help customers. Work with your team. Finish the job.

Explore Agents

Finn Systems

Business apps for the work behind the conversation.

Explore Systems

Finn AI Gateway

Control connected AI apps, models, access, and spending.

Explore AI Gateway

Meet Finn

Put your Mews integration to work.

Tell us which records, actions, and teams the connection needs to support.

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