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Integrations Nexthink

Integration · IT and identity

Nexthink + Finn.

Nexthink integration with Finn. Nexthink monitors employee device experience and helps IT diagnose and resolve workplace technology problems.

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The work behind the connection

What you can do with Nexthink.

Nexthink monitors employee device experience and helps IT diagnose and resolve workplace technology problems.

Fix an employee's slow or unreliable computer

Finn takes the performance complaint through device investigation, a defined repair, and a check of the employee's working experience.

Typically handled byEmployee device support specialist

Starts when

An employee reports that their computer is slow or an application keeps failing.

What Finn handles

  1. Read Nexthink device observations for the reported period and connect them to the ServiceNow case.
  2. Compare the symptoms with the documented repair procedure and identify the remote action.
  3. Run the authorized repair and follow its execution result, arranging any disruptive step with the employee.
  4. Check subsequent device observations and the employee's result, then record the resolution in ServiceNow.

The result

The device issue has an executed repair and evidence of the employee's resulting experience.

Run a targeted repair across an affected device group

Finn handles a fleet problem as one operational job, applying the established repair only to the affected computers and recording individual results.

Typically handled byDigital workplace operations team

Starts when

Nexthink observations identify a defined device group with a known, repairable problem.

What Finn handles

  1. Identify the affected computers and the evidence connecting them to the specific documented issue.
  2. Obtain the change owner's authorization for the target group and the remote action to run.
  3. Execute the repair on those devices and follow completion or expiration for each action.
  4. Compare the resulting observations, close successful device cases, and create focused follow-up for the failures.

The result

The repair campaign produces device-level completion evidence and a concrete exception list for the operations team.

Verify a software rollout and complete its follow-through

Finn checks the employee experience after a release, connects real regressions to the rollout, and carries the authorized corrective action through verification.

Typically handled byEndpoint release quality coordinator

Starts when

A Microsoft Intune or Jamf deployment reaches its validation stage.

What Finn handles

  1. Compare Nexthink observations for the changed devices with their pre-deployment behavior and an appropriate comparison group.
  2. Identify the specific failures or performance changes supported by the available evidence.
  3. Run the change owner's authorized correction through the deployment system or an existing Nexthink remote action.
  4. Check the post-correction observations and update the ServiceNow change with completed results and remaining issues.

The result

The rollout closes against measured device outcomes and any required correction, rather than installation status alone.

Turn device evidence into an approved replacement order

Finn completes the analysis and purchasing coordination behind a hardware-refresh decision, using device evidence to distinguish a justified replacement from a repairable support issue.

Typically handled byIT asset planning analyst

Starts when

An employee's recurring performance problems trigger a hardware replacement review.

What Finn handles

  1. Gather Nexthink device health, resource use, and support history for the employee's actual workload.
  2. Compare those observations with the organization's replacement criteria and document the recommended repair or replacement.
  3. Submit the justified replacement to the asset owner's approval process in ServiceNow.
  4. After approval, create the purchasing request in SAP Ariba and record the order reference and fulfillment responsibility.

The result

The hardware decision is evidence-based and its approved purchase is recorded, with physical fulfillment separately owned.

Complete the review of unused application assignments

Finn turns software-usage evidence into an application owner's decision and the resulting access change, without assuming low use alone authorizes removal.

Typically handled bySoftware asset management coordinator

Starts when

A defined application's assignment review requires current usage information.

What Finn handles

  1. Retrieve Nexthink usage observations for the reviewed population and identify known limits in the observation window.
  2. Compare those findings with the application's assigned users from connected Okta.
  3. Ask the application owner which assignments to retain or remove, considering intermittent business needs.
  4. Apply the approved Okta removals and record provisioning results in ServiceNow; purchasing owns any subscription adjustment.

The result

The review produces implemented access decisions while separating usage evidence from license billing or savings claims.

Finish a new hire's device-readiness review

Finn checks whether the employee's issued computer supports their first-day tasks and fixes the documented setup problems before the onboarding request is closed.

Typically handled byDigital workplace onboarding coordinator

Starts when

A newly enrolled employee device is ready for its first-day readiness check.

What Finn handles

  1. Use Nexthink observations to inspect the required application and device health indicators.
  2. Compare the results with the role's onboarding checklist and identify specific missing or failing components.
  3. Run the existing remote action for routine repairs, or deploy the missing approved application through Intune or Jamf.
  4. Confirm the device observations and employee result, then complete the readiness task in ServiceNow.

The result

The onboarding record reflects a working device experience and any real setup exception is attached to its owner.

Complete the endpoint evidence for a service incident

Finn gathers the device-side investigation normally performed by a workplace analyst and connects it to the incident response and the confirmed recovery.

Typically handled byEndpoint incident investigation analyst

Starts when

An incident affects a business application across a defined employee population.

What Finn handles

  1. Retrieve Nexthink observations for affected and comparison devices during the incident window.
  2. Identify the common device, version, location, or application patterns supported by the data.
  3. Attach the findings to the PagerDuty or ServiceNow incident and run any repair the incident owner authorizes.
  4. Check the affected population after recovery and record the remaining device-specific issues separately.

The result

The incident has a completed endpoint investigation and follow-through tied to the recovery evidence.

Connection setup

Set up the connection around your work.

Contact Finn to discuss the records your workflow needs and the actions you want it to perform.

Your team chooses what Finn can access, what agents can change, and when a person must approve the work. The connection needs the appropriate account access and permissions from Nexthink.

The Finn platform

Finn Agents

Help customers. Work with your team. Finish the job.

Explore Agents

Finn Systems

Business apps for the work behind the conversation.

Explore Systems

Finn AI Gateway

Control connected AI apps, models, access, and spending.

Explore AI Gateway

Meet Finn

Put your Nexthink integration to work.

Tell us which records, actions, and teams the connection needs to support.

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