Take a service request through its completed result
Finn runs the coordination between an intake form and the team completing the work.
Typically handled byBusiness service coordinator
Starts when
A team receives a new Smartsheet form submission.
What Finn handles
- Read the request, collect missing details and create the work item with its owner, due date and supporting files.
- Complete routine administrative actions in the connected application and coordinate work requiring the responsible team's expertise.
- Obtain the service owner's decision for any spending or scope exception and carry out the selected next step.
- Confirm the result with the requester, attach completion evidence and close the Smartsheet item.
The result
The form submission has a recorded resolution and complete supporting work.